> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# User Limits Management

> Set default limits and features for prepaid customers, and override plan limits or navigation for one specific customer

Famulor gives you two levels of control over what a customer workspace can do: **default plan limits** that apply to every prepaid customer, and **per-customer overrides** for a single workspace.

## Default plan limits

**Tenant Admin → Default plan limits** controls registration, prepaid access, and the defaults a prepaid customer starts with — before they ever choose a paid plan.

### Registration and prepaid access

* **Allow self-service registration** — whether new customers can create an account from your verified custom-domain login page. Existing customers can still sign in when it's off, and customers you create yourself through the dashboard, REST API, or MCP remain available either way.
* **Allow prepaid accounts** — independent of registration. It controls whether a customer *without* a paid plan can use prepaid credits. When it's off, registration may stay open, but a new customer must choose a paid plan before using the platform.
* **Prepaid extra-minute price** — the per-minute price prepaid customers pay beyond what their credits cover, shown against your platform cost and the resulting margin. This also sets the basis for prepaid credit top-up pricing.
* **Welcome credits** — a one-time, non-expiring credit grant funded from your reseller wallet, given to each new prepaid customer automatically. Recommended starting value: 800 credits. Set it to 0 to turn off automatic grants. If your wallet can't cover a grant, the signup still succeeds with 0 welcome credits — the shortfall is not applied later automatically; transfer credits to that customer manually once your wallet is funded.

### Prepaid account default limits

`-1` means unlimited, `0` means not available. Defaults include:

| Limit             | Controls                                            |
| ----------------- | --------------------------------------------------- |
| Max Assistants    | Number of assistants a prepaid workspace can create |
| Max Campaigns     | Number of saved campaigns                           |
| Max Own Numbers   | Connected BYO phone numbers                         |
| Default retention | 1–24 months, or immediate deletion                  |

### Features for prepaid accounts

A long list of toggles decides which capabilities a prepaid customer has before subscribing to a plan — the engine modes (Pipeline, Realtime, Half-Cascade, Translate), every messaging channel (WhatsApp, Telegram, Slack, Teams, Discord, and more), the web widget and AI Avatar, Flow Builder, Connect AI / MCP, Automations, Live Monitoring, Simulations, Caller Memory, data retention and consent & compliance controls, AI QA (scorecards and cohort analysis), and whether prepaid customers can connect their own Stripe to collect payment cards.

Paid plans configure the same kind of capabilities independently — see [Plans & Pricing Setup](/admin/plans-and-limits). Default plan limits only govern customers who haven't subscribed to one of your plans yet.

## Per-customer overrides

Open a single customer under **Users** to override settings for that one workspace only, independent of your plan and default-limit configuration.

### Custom User Limits

Overrides individual plan-limit values — such as the number of assistants, campaigns, or team members — for one customer. An override here takes priority over whatever that customer's subscribed plan specifies. Leave a field empty to fall back to the plan's own limit.

### Custom User Appearance

Hides specific navigation pages or product features from that one customer, independent of your global white-label branding and navigation. Use it when a particular customer shouldn't see a feature the rest of your customers have access to.

<Note>
  Both overrides are scoped to a single customer workspace. To change what's available to every customer, use [Plans & Pricing Setup](/admin/plans-and-limits) (for subscribed customers) or Default plan limits above (for prepaid customers).
</Note>

## API and MCP

Registration, prepaid access, the prepaid extra-minute price, and prepaid defaults are available through `GET` / `PATCH /api/v1/platform/default-limits`, or the MCP tools `get_platform_default_limits` and `update_platform_default_limits`. Welcome credits have their own endpoint — see [White Label API](/admin/whitelabel-api#configure-welcome-credits). Custom User Limits and Custom User Appearance are currently dashboard-only actions.

See also [White Label Program](/admin/tenants-and-whitelabel) for the customer-workspace model these limits apply to, and [Data Migration](/admin/data-migration) if a moved resource needs to respect a customer's limits.