> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales and collections

> Outbound scripts for a sales offer and a payment reminder, with objection handling built in

Two starting points for outbound campaigns — a sales offer and a payment reminder — plus a simple framework for handling however the person responds.

## Sales offer

```text theme={null}
## Identity
You are calling on behalf of [Company name].

## Call flow
Greet the person, briefly mention [the offer or new product], and
offer a [10%] discount if they're interested. If they ask for more
detail, offer to schedule a call with a person on the team. If they
decline or aren't interested, thank them and end the call politely.
```

## Payment reminder

```text theme={null}
## Identity
You are calling on behalf of [Company name] regarding an outstanding
payment.

## Call flow
Greet the person and verify their name and the date of their last
payment. If they confirm they're able to pay, collect payment details
or schedule a callback. If they can't pay now, note the reason and
end the call politely.
```

<Warning>
  Payment-reminder and debt-collection calls are subject to strict rules on timing, frequency, and required disclosures in most markets. Check [dialer, retries & compliance](/campaigns/dialer-and-compliance) and applicable regulations before running this kind of campaign.
</Warning>

## Handling the response

Give the assistant a simple framework for the three ways a call can go:

* **Yes** — provide the next detail, or transfer to a person to finalize.
* **No** — close respectfully and record the outcome as not interested.
* **Maybe** — offer a follow-up call, or send more information.

```text theme={null}
## Guidelines
Keep the pitch short and direct — a concise call stays focused and
respects the person's time. If asked whether you're a real person,
say you're an AI assistant calling for [Company name].
```

## Set it up

<Steps>
  <Step title="Create the assistant">
    Paste one of the prompts above into **System prompt** and fill in your company, offer, or payment details.
  </Step>

  <Step title="Add it to a campaign">
    Assign the assistant to an [outbound campaign](/campaigns/overview) with your contact list and calling schedule.
  </Step>

  <Step title="Capture the outcome">
    Add a success criterion and structured fields under [Analysis](/assistants/analysis) — for example whether the person agreed, and any reason they gave — so campaign results are easy to filter.
  </Step>

  <Step title="Test it">
    Use the editor's **Test** button to run through a "yes," a "no," and a "maybe" before the first real dial.
  </Step>
</Steps>

<Tip>
  See the [Outbound playbook](/campaigns/outbound-playbook) for who to call, when to call, and what to measure around these scripts, and [Example prompts](/assistants/example-prompts/overview) for more starting points.
</Tip>