> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Integration

> Automatic support ticket creation in Zendesk directly during customer conversations for professional customer service management

# Zendesk Integration Template

## Configuration in the Famulor Interface

<Tabs>
  <Tab title="Tool Details">
    \| **Name**\* | `Create Zendesk Ticket` |
    \| **Function Name**\* | `create_zendesk_ticket` |
    \| **HTTP Method** | `POST` |
    \| **Endpoint**\* | `https://{{ZENDESK_SUBDOMAIN}}.zendesk.com/api/v2/tickets` |
    \| **Timeout (ms)** | `5000` |
  </Tab>

  <Tab title="Request Body">
    ```json theme={null}
    {
      "ticket": {
        "subject": "{subject}",
        "comment": {
          "body": "{description}"
        },
        "priority": "{priority}",
        "requester": {
          "name": "{requester_name}",
          "email": "{requester_email}"
        },
        "tags": "{tags}"
      }
    }
    ```
  </Tab>
</Tabs>

### Parameter Schema

```json theme={null}
{
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "description": {
      "type": "string",
      "description": "Problem description"
    },
    "priority": {
      "type": "string",
      "enum": ["low", "normal", "high", "urgent"],
      "description": "Priority"
    },
    "requester_name": {
      "type": "string",
      "description": "Name of the requester"
    },
    "requester_email": {
      "type": "string",
      "format": "email", 
      "description": "Email address of the requester"
    },
    "tags": {
      "type": "array",
      "description": "Tags for the ticket"
    }
  },
  "required": ["subject", "description", "requester_email"]
}
```

**Agent Message**: `"I am creating a support ticket for {{requester_name}}..."`

**Success Template**: `"Ticket was created. Ticket ID: {{response.ticket.id}}"`

***

<Tip>
  Related pages: [Introduction](/en/automation-platform/introduction) and [Building Flows](/en/automation-platform/building-flows), and [Debugging Runs](/en/automation-platform/debugging-runs).
</Tip>

<Tip>
  Need a whole toolset instead of building HTTP actions one by one? Connect an external **MCP server** — tools are discovered automatically. See [MCP Servers](/en/platform/mcp-servers).
</Tip>