> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Desk Integration

> Automatic support ticket creation in Zoho Desk for structured customer service management

# Zoho Desk Integration Template

## Configuration in the Famulor Interface

<Tabs>
  <Tab title="Tool Details">
    \| **Name**\* | `Zoho Desk Ticket` |
    \| **Function Name**\* | `create_zoho_ticket` |
    \| **HTTP Method** | `POST` |
    \| **Endpoint**\* | `https://desk.zoho.eu/api/v1/tickets` |
    \| **Timeout (ms)** | `5000` |
  </Tab>

  <Tab title="Request Body">
    ```json theme={null}
    {
      "subject": "{subject}",
      "departmentId": "{department_id}",
      "email": "{email}",
      "phone": "{phone}",
      "description": "{description}",
      "priority": "{priority}",
      "category": "{category}"
    }
    ```
  </Tab>
</Tabs>

### Parameter Schema

```json theme={null}
{
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "department_id": {
      "type": "string",
      "description": "Department ID"
    },
    "email": {
      "type": "string",
      "description": "Customer email"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "description": {
      "type": "string",
      "description": "Problem description"
    },
    "priority": {
      "type": "string",
      "enum": ["Low", "Medium", "High", "Urgent"],
      "description": "Priority"
    },
    "category": {
      "type": "string",
      "description": "Category"
    }
  },
  "required": ["subject", "description", "email"]
}
```

**Success template**: `"Ticket #{{ticketNumber}} created: {{subject}}. An agent will address it shortly."`

***

<Tip>
  Related pages: [Introduction](/en/automation-platform/introduction) and [Building Flows](/en/automation-platform/building-flows), and [Debugging Runs](/en/automation-platform/debugging-runs).
</Tip>

<Tip>
  Need a whole toolset instead of building HTTP actions one by one? Connect an external **MCP server** — tools are discovered automatically. See [MCP Servers](/en/platform/mcp-servers).
</Tip>