> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Forwarding

> Configure cold and warm call transfers from your AI assistant to a human — destination number, conditions, hold music, and supervisor briefing.

Use **cold** or **warm** call forwarding when callers need a **real person** (for example after asking to speak with someone on your team). You set this up in the assistant under **Prompt & Tools**, in the **Standard tools** section (the highlighted tool tiles).

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## Cold call forwarding

**What it does:** The caller is connected straight through to the number you define — a simple handoff to a mobile or business line.

### Setup

1. Open the assistant → **Prompt & Tools** and scroll to **Standard tools**.
2. Enable **Cold call forwarding** (cold transfer).
3. Enter the **phone number** to transfer to (personal mobile or business number).
4. In **when the transfer should happen**, describe the trigger in detail — when the assistant should forward the call. **English often works most precisely** for the model; the more specific your wording, the more reliable the behavior.
5. Optional: use **Expert mode** and enable a **transfer message** — what the assistant says to the caller **right before** the transfer (for example that a manager will be with them shortly).

## Warm call forwarding

**What it does:** Typical “please hold” experience with **hold music** while the AI works with both sides: it **summarizes** the conversation with the caller, **calls** the person who will take over (supervisor/agent), gives them a **summary on the phone**, and they can **accept** or **decline** before the customer is fully connected.

### Setup

1. Open **Warm call forwarding** under the same **Standard tools** area.
2. Enter the **destination phone number** for the person receiving the transfer.
3. **Outgoing phone number:** warm transfer needs an **additional outbound number** you configure here — used for the call out to the supervisor.
4. **Caller ID (shown to the supervisor):** choose whether the supervisor sees the **caller’s number** or **always** the outbound number you configured (useful if you want to recognize that the call is coming from your Famulor assistant).
5. Configure **hold music** (track) and **volume**.
6. Again define **when** the transfer runs and the **hold message** (for example: “Please wait a moment, you will be connected shortly”).
7. **Summary instructions:** instruct the AI what to **say to the supervisor** on the phone so they have context and can act immediately.
8. **Initial message:** the **first sentence** the supervisor hears when the AI reaches them (for example: “Hello, I have a caller who wants …”).
9. **Connected message:** what the **caller in the queue** hears once the supervisor has agreed to take the call (for example: “They are ready to speak with you now”).

<Tip>
  **Different from carrier forwarding:** [Setting up call forwarding](/en/phone-numbers/call-forwarding) explains how to forward calls **to** your Famulor AI number from a mobile carrier. This page is about transferring **from** the assistant **to a human** during a live call.\
  To hand off to **another AI assistant**, see [Call transfer to another assistant](/en/platform/call-transfer-to-assistant).\
  Related: [Prompt & Tools](/en/ai-assistants/prompt-and-tools), [Inbound calls](/en/inbound-calls/overview).
</Tip>