> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound vs. outbound caller

> Difference between inbound and outbound assistants — and where to set this in Famulor.

In **assistant settings**, you choose whether an assistant **receives phone calls** or **places calls**. In short: **inbound** answers, **outbound** dials.

<div style={{ position: "relative", paddingBottom: "56.25%", height: 0 }}>
  <iframe style={{ position: "absolute", top: 0, left: 0, width: "100%", height: "100%", border: 0 }} src="https://www.tella.tv/video/inbound-vs-outbound-calling-explained-8xc5/embed?b=0&title=0&a=1&loop=0&t=0&muted=0&wt=0&o=1" allowFullScreen allowTransparency />
</div>

## Inbound caller

An **inbound caller** is the phone assistant that **handles incoming calls** — it answers when customers or leads call you.

**Examples:** reception, front desk, support lines, general availability.

## Outbound caller

An **outbound caller** is the assistant that **places outgoing calls** — it dials contacts you configure.

**Examples:** cold outreach, appointment follow-ups, callback campaigns.

<Tip>
  You set **call direction** (inbound vs. outbound) in the assistant settings; see [General settings](/en/ai-assistants/general-settings) for numbers, routing, and details. For large-scale outbound dialing, use [Campaigns](/en/platform/campaigns).
</Tip>