> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Support options for help inquiries, feedback, and feature requests

We are open to all kinds of help inquiries, feedback, and feature requests.

## Our Support Options

### Email Support

Email [support@famulor.io](mailto:support@famulor.io) with your request and our team will get back to you promptly.

### Community Support

Join our active community on Skool for real-time collaboration and support questions in the Help channel:

[Famulor Community on Skool](https://www.skool.com/famulor/about)

### Enterprise Support

Get dedicated support from our forward-deployed engineering team with an enterprise plan.

For fastest response times and hands-on technical support, enterprise customers should use their dedicated support channels.

## What to Include in a Support Request

To speed up troubleshooting, include:

* Workspace or account identifier
* Assistant ID, campaign ID, or phone number involved
* Approximate timestamp and timezone
* Expected behavior vs actual behavior
* Relevant screenshots or API request/response samples

## Related

* [Enterprise plans](/en/enterprise)
* [Frequently Asked Questions](/en/faq)
* [Webhook reference](/en/api-reference/webhooks/post-call)