> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign Issues

> Solve common campaign issues and optimize performance

> Solve common campaign issues and optimize performance

Quick solutions for common campaign problems and performance optimization tips.

## Campaign Won't Start

### Phone Number Not Configured

**Error:** "Your agent does not have a phone number setup"

**Solution:**

1. Go to [Assistant Settings](/en/ai-assistants/general-settings)
2. Configure a phone number (Platform number, SIP, or Caller ID)
3. Save assistant settings
4. Try starting campaign again

### Insufficient Balance

**Error:** "Insufficient balance to start the campaign"

**Solution:**

1. Check your account balance in billing section
2. Add funds to your account
3. Return to campaign and click start

### No Leads to Call

**Error:** "No leads to call"

**Solution:**

1. Add leads manually or import from CSV
2. Verify leads have valid phone numbers
3. Check that leads are not all marked completed
4. Ensure completion settings match your needs

## No Calls Being Made

### Outside Allowed Hours

**Issue:** Campaign shows as running but no calls happening

**Check:**

* Current time is within allowed calling hours
* Today is an allowed calling day
* Assistant timezone matches expected schedule

**Solution:** Adjust allowed hours or wait until the next allowed time window.

### All Leads Called

**Issue:** Campaign appears idle

**Check:**

* All primary leads were attempted up to max retry count
* Secondary contacts have been tried
* Goal completion status if goal-based retry is enabled

**Solution:** Add more leads or review retry settings.

## Retry Logic Problems

### Too Many Retries

**Issue:** Leads complain about excessive calls

**Solutions:**

1. Lower max retries
2. Increase retry interval
3. Disable voicemail retry
4. Review goal variable logic

### Not Enough Retries

**Issue:** Potential contacts are missed

**Solutions:**

1. Increase max retries
2. Enable voicemail retry
3. Test different retry intervals
4. Use goal-based retry for high-value leads

## Goal Completion Issues

### Goal Variable Not Working

**Requirements:**

1. Post-call variables configured in assistant
2. Boolean variable exists in post-call schema
3. Exact variable name match in campaign settings
4. AI extraction works in real calls

**Solution:** Validate extraction with manual test calls.

### False Goal Completion

**Debugging:**

1. Review call transcripts for extraction errors
2. Test variable definitions with sample calls
3. Adjust prompt for clearer goal criteria
4. Refine variable descriptions in assistant settings

## Common Error Messages

### "Campaign is already in progress"

Pause first before making changes.

### "Campaign is not running"

Start or resume the campaign.

### "Assistant timezone not set"

Set timezone in assistant settings.

## Getting Help

### Before Contacting Support

1. Check error messages
2. Review campaign settings
3. Test with a single lead
4. Check account/billing status

### Information to Provide

* Campaign ID and name
* Error messages
* Steps taken before the issue
* Expected vs actual behavior
* Assistant and phone number configuration

<Warning>
  Allow up to 10-15 minutes after starting a campaign before expecting calls to begin.
</Warning>

## Related Docs

* [Campaigns Overview](/en/outbound-calls/campaigns)
* [Assistant Variables and Tools](/en/ai-assistants/prompt-and-tools)
* [Billing & Credits](/en/troubleshooting/billing)