> ## Documentation Index
> Fetch the complete documentation index at: https://docs.famulor.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers on getting started, telephony, pricing, compliance, and enterprise use

Answers to common questions about setting up Famulor's AI voice assistants, phone numbers and call latency, pricing and compliance, and white-label or enterprise use.

## Getting started

<AccordionGroup>
  <Accordion title="Is Famulor right for my use case?">
    Famulor is built for teams automating inbound or outbound voice work with AI — from a straightforward appointment line to a multi-step qualification and transfer flow. See [Assistants](/assistants/overview) for the range of what one assistant can do.
  </Accordion>

  <Accordion title="Do I need to know how to code to use Famulor?">
    No — you can build an assistant from the dashboard with a system prompt or the visual [flow builder](/flow-builder/overview), and connect it to your other tools through [Automations](/automations/overview), all without writing code. For deeper integrations, the [REST API and MCP endpoint](/api/mcp) are available when you need them.
  </Accordion>

  <Accordion title="Can I integrate Famulor with my existing systems?">
    Yes — you can connect a CRM or other app as a reusable [Automation connection](/automations/overview), connect a scheduling provider under [Calendar & booking](/assistants/calendar-booking) so assistants can book mid-call, give an assistant a callable tool from [Agent Tools](/assistants/agent-tools), or connect an external MCP server for a whole toolset in one step.
  </Accordion>
</AccordionGroup>

## Phone numbers & telephony

<AccordionGroup>
  <Accordion title="Can I use my own phone setup and numbers with Famulor?">
    Yes — you can [bring your own SIP trunk](/telephony/sip-trunks) to keep your existing numbers, [import numbers in bulk from a supported carrier](/telephony/carrier-import), or [buy a new number](/telephony/phone-numbers) directly in the platform.
  </Accordion>

  <Accordion title="What latency should I expect on a Famulor call?">
    Latency is shaped mainly by your assistant's [engine mode](/assistants/engine-modes): Realtime is the fastest, Pipeline trades a little speed for the most control, and Half-Cascade pairs realtime listening with the voice you choose. Network quality and prompt or tool complexity also affect latency, so test with a real [voice call](/quickstart#2-test-it-in-the-browser) before going live.
  </Accordion>

  <Accordion title="Can Famulor handle high call volumes?">
    Yes — concurrency and daily call limits both scale with your plan. These are two different limits: see [Outbound call limits](/telephony/outbound-limits) for the daily cap and how to request an increase, and [Concurrent Lines](/campaigns/dialer-and-compliance#parallel-dialing-concurrency) for how many calls can run at once and the paid add-on that raises it.
  </Accordion>
</AccordionGroup>

## Pricing & compliance

<AccordionGroup>
  <Accordion title="How does Famulor's pricing work?">
    Usage is billed from a prepaid credit balance: your plan includes credits that renew with each billing period, and top-ups cover anything beyond them. See [How usage is billed](/billing/minutes) for exactly what a call consumes and how it's charged.
  </Accordion>

  <Accordion title="How does Famulor handle compliance?">
    Famulor gives you the controls: a [configurable consent announcement and recording toggle](/assistants/conversation-quality#consent), [universal or per-channel opt-outs and suppression lists](/settings/consent-compliance), [data retention windows](/settings/data-retention), and [quiet hours per channel](/settings/dark-windows). Final legal and regulatory validation for your jurisdiction and use case should still go through your own legal/compliance team.
  </Accordion>
</AccordionGroup>

## Enterprise & white-label

<AccordionGroup>
  <Accordion title="Can I white-label Famulor and resell it to my own customers?">
    Yes — any workspace can be granted the white-label entitlement to run under its own domain, branding, and pricing, and resell to its own customers. See [White-label administration](/admin/tenants-and-whitelabel).
  </Accordion>

  <Accordion title="Does Famulor offer enterprise support?">
    Yes — enterprise plans can include dedicated support channels and SLA commitments. See [Support → Enterprise support](/support#enterprise-support) for what's included and how to get started.
  </Accordion>
</AccordionGroup>