Conversation Ended Webhook

{
  "id": 1042,
  "conversation_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "widget",
  "message_count": 8,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer asked about pricing plans and was interested in the Pro plan"
  },
  "input_variables": {
    "name": "John Doe",
    "email": "john@example.com"
  },
  "transcript": [
    {
      "role": "assistant",
      "content": "Hi! How can I help you today?",
      "timestamp": "2026-02-23T09:30:00+01:00",
      "timestamp_unix": 1740299400
    },
    {
      "role": "user",
      "content": "I have a question about your service.",
      "timestamp": "2026-02-23T09:31:12+01:00",
      "timestamp_unix": 1740299472
    },
    {
      "role": "assistant",
      "content": "Of course! I'd be happy to help. What would you like to know?",
      "timestamp": "2026-02-23T09:31:18+01:00",
      "timestamp_unix": 1740299478
    },
    {
      "role": "user",
      "content": "What are your pricing plans?",
      "timestamp": "2026-02-23T09:32:05+01:00",
      "timestamp_unix": 1740299525
    }
  ],
  "formatted_transcript": "AI: Hi! How can I help you today?\nCustomer: I have a question about your service.\nAI: Of course! I'd be happy to help. What would you like to know?\nCustomer: What are your pricing plans?",
  "attachments": [],
  "customer_phone": null,
  "customer_name": "John Doe",
  "sender": null,
  "created_at": "2026-02-23T09:30:00+01:00",
  "ended_at": "2026-02-23T10:00:00+01:00"
}

{
  "id": 1043,
  "conversation_id": "b2c3d4e5-f6a7-8901-bcde-f12345678901",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "whatsapp",
  "message_count": 12,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer scheduled an appointment for next week"
  },
  "input_variables": {},
  "transcript": [
    {
      "role": "user",
      "content": "Hello, I'd like to book an appointment",
      "timestamp": "2026-02-23T14:00:00+01:00",
      "timestamp_unix": 1740315600
    },
    {
      "role": "assistant",
      "content": "Hi! I'd be happy to help you book an appointment. What date works best for you?",
      "timestamp": "2026-02-23T14:00:08+01:00",
      "timestamp_unix": 1740315608
    },
    {
      "role": "user",
      "content": "[Image]",
      "timestamp": "2026-02-23T14:05:30+01:00",
      "timestamp_unix": 1740315930
    }
  ],
  "formatted_transcript": "Customer: Hello, I'd like to book an appointment\nAI: Hi! I'd be happy to help you book an appointment. What date works best for you?\nCustomer: [Image]",
  "attachments": [
    {
      "type": "image",
      "url": "https://storage.famulor.de/conversations/attachments/abc123.jpg",
      "filename": "appointment-form.jpg"
    }
  ],
  "customer_phone": "+1234567890",
  "customer_name": null,
  "sender": {
    "phone_number": "+19876543210",
    "display_name": "My Business"
  },
  "created_at": "2026-02-23T14:00:00+01:00",
  "ended_at": "2026-02-23T14:25:00+01:00"
}

Webhook sent after a chat conversation ends containing transcript, extracted variables, and customer data

The Conversation Ended Webhook is automatically sent to your specified webhook URL after a chat conversation (WhatsApp or Web Widget) ends. This webhook contains the full transcript, extracted variables, customer information, and sender details.

Webhook Configuration

To enable conversation ended webhooks:

Use the Enable Conversation Ended Webhook API endpoint
Provide your webhook URL where notifications will be sent
Optionally configure post-call variables on your assistant to extract structured data from conversations

Request Format

The webhook is sent as a POST request to your configured URL with the following JSON payload:

Payload Structure

integer

Numeric identifier of the conversation (the same id shown in the dashboard conversation URL). Use conversation_id (UUID) when calling the API.

string

Unique identifier (UUID) of the conversation

string

Unique identifier (UUID) of the assistant that handled the conversation

string

The type of conversation. Possible values: widget, whatsapp

integer

Total number of messages exchanged in the conversation

string

Status of the conversation. Value: ended

object

Variables extracted by AI based on your assistant’s post-call schema configuration

Show Example extracted variables

boolean

Whether the conversation objective was achieved

string

Conversation summary

string|number|boolean

Any custom variables you defined in the assistant configuration

object

Variables that were passed to the assistant at the start of the conversation (e.g., from pre-chat form fields or automation flows)

array

Array of message objects representing the full conversation, ordered oldest to newest

Show Message properties

string

The sender role: user, assistant, or system (system messages mark events such as a human agent taking over the chat)

string

The message text. For media messages this is the caption or a short placeholder (e.g. [Image]); audio notes contain the transcribed text

string

ISO 8601 timestamp of the individual message, in the user’s configured timezone. Lets you order messages and see how long a conversation spanned (useful for chats that run over several days)

integer

Unix timestamp (seconds since epoch) of the individual message. Convenient for arithmetic — e.g. computing the gap between two messages without parsing the ISO string

string

Human-readable formatted transcript with AI: and Customer: prefixes

array

Media files (images, videos, documents) shared during the conversation. Each entry includes a direct URL you can pass to external services (for example, image or video analysis). This is an empty array when no media was shared — media is typically present on WhatsApp conversations.

Show Attachment properties

string

The media category. Possible values: image, video, audio, document

string

Direct URL to download the media file

string

Original file name of the media

string

Customer phone number (available for WhatsApp conversations, null for widget conversations)

string

Customer name if provided (e.g., from pre-chat form), or null

object

WhatsApp sender information (only present for WhatsApp conversations, null for widget)

Show Sender properties

string

The WhatsApp sender phone number

string

The WhatsApp sender display name

string

ISO 8601 timestamp when the conversation started (in the user’s configured timezone)

string

ISO 8601 timestamp when the conversation ended (in the user’s configured timezone)

{
  "id": 1042,
  "conversation_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "widget",
  "message_count": 8,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer asked about pricing plans and was interested in the Pro plan"
  },
  "input_variables": {
    "name": "John Doe",
    "email": "john@example.com"
  },
  "transcript": [
    {
      "role": "assistant",
      "content": "Hi! How can I help you today?",
      "timestamp": "2026-02-23T09:30:00+01:00",
      "timestamp_unix": 1740299400
    },
    {
      "role": "user",
      "content": "I have a question about your service.",
      "timestamp": "2026-02-23T09:31:12+01:00",
      "timestamp_unix": 1740299472
    },
    {
      "role": "assistant",
      "content": "Of course! I'd be happy to help. What would you like to know?",
      "timestamp": "2026-02-23T09:31:18+01:00",
      "timestamp_unix": 1740299478
    },
    {
      "role": "user",
      "content": "What are your pricing plans?",
      "timestamp": "2026-02-23T09:32:05+01:00",
      "timestamp_unix": 1740299525
    }
  ],
  "formatted_transcript": "AI: Hi! How can I help you today?\nCustomer: I have a question about your service.\nAI: Of course! I'd be happy to help. What would you like to know?\nCustomer: What are your pricing plans?",
  "attachments": [],
  "customer_phone": null,
  "customer_name": "John Doe",
  "sender": null,
  "created_at": "2026-02-23T09:30:00+01:00",
  "ended_at": "2026-02-23T10:00:00+01:00"
}

{
  "id": 1043,
  "conversation_id": "b2c3d4e5-f6a7-8901-bcde-f12345678901",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "whatsapp",
  "message_count": 12,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer scheduled an appointment for next week"
  },
  "input_variables": {},
  "transcript": [
    {
      "role": "user",
      "content": "Hello, I'd like to book an appointment",
      "timestamp": "2026-02-23T14:00:00+01:00",
      "timestamp_unix": 1740315600
    },
    {
      "role": "assistant",
      "content": "Hi! I'd be happy to help you book an appointment. What date works best for you?",
      "timestamp": "2026-02-23T14:00:08+01:00",
      "timestamp_unix": 1740315608
    },
    {
      "role": "user",
      "content": "[Image]",
      "timestamp": "2026-02-23T14:05:30+01:00",
      "timestamp_unix": 1740315930
    }
  ],
  "formatted_transcript": "Customer: Hello, I'd like to book an appointment\nAI: Hi! I'd be happy to help you book an appointment. What date works best for you?\nCustomer: [Image]",
  "attachments": [
    {
      "type": "image",
      "url": "https://storage.famulor.de/conversations/attachments/abc123.jpg",
      "filename": "appointment-form.jpg"
    }
  ],
  "customer_phone": "+1234567890",
  "customer_name": null,
  "sender": {
    "phone_number": "+19876543210",
    "display_name": "My Business"
  },
  "created_at": "2026-02-23T14:00:00+01:00",
  "ended_at": "2026-02-23T14:25:00+01:00"
}

Retry Behavior

If your webhook endpoint returns a non-2xx status code or the request fails, the system will retry:

Attempt	Delay
1st retry	30 seconds
2nd retry	60 seconds
3rd retry	120 seconds

After 3 failed attempts, the webhook delivery is marked as failed and no further retries are attempted.

Important Notes

The conversation_id and assistant_id are UUIDs, not integer IDs
The sender field is only populated for WhatsApp conversations; it is null for web widget conversations
The customer_phone is only available for WhatsApp conversations
The customer_name comes from pre-chat form data or conversation context
Timestamps use the user’s configured timezone (ISO 8601 format)
The extracted_variables are populated from your assistant’s post-call schema evaluation
The input_variables contain data from pre-chat forms (web widget) or automation flows
The attachments array lists media (images, videos, documents) shared during the conversation, each with a downloadable url — useful for forwarding to external analysis tools. It is an empty array when no media was shared (most common on web widget conversations)

Post-Call Webhook Read Receipts Webhook

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Conversation Ended Webhook

Webhook Configuration

Request Format

Payload Structure

Retry Behavior

Important Notes

​Webhook Configuration

​Request Format

​Payload Structure

​Retry Behavior

​Important Notes

Webhook Configuration

Request Format

Payload Structure

Retry Behavior

Important Notes