Changelog — Famulor 1.0

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Milian is now AI-native

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New: Routines — recurring tasks in the background

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Voice Simulations — test with a real phone call, not just text

• Two test modes — keep using fast, text-based Chat tests, or switch to Voice for a full audio round-trip
• Latency scoring — every test now scores how quickly the assistant responds, turn by turn
• Tool-call scoring — see whether the assistant actually called the tools it was supposed to, and when

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Workspace Audit Log — see who changed what

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Multiple workspaces per account

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GoHighLevel is now a calendar-booking provider

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Call endings now match the assistant’s language

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More resilient voice calls

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Refer and Earn — get rewarded for every workspace you bring in

• Copy your personal referral link from your account and share it however you like
• Rewards land automatically after the first paid invoice — no manual claiming
• A little celebration plays when you copy your link, and again after a successful upgrade

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Next-generation Voice-AI Studio

• Squad view — see every hand-off route between your AI-to-AI transfer assistants as a visual graph
• Latency waterfall — a step-by-step breakdown of where time goes in a test call
• Live streaming tool progress — watch tool calls execute in real time instead of waiting for the result
• One-click simulate from a real call — turn any past call straight into a repeatable test

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Customizable web widget launcher

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Famulor 2.0 is live

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Moving from Famulor 1.0? We bring your setup with you

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Stronger protection on login, signup, and password reset

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Sign in with Apple & Google One Tap

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Safer contact merging

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CRM Sync — now two-way

• Inbound — bring CRM contacts into Famulor (as before)
• Outbound — push Famulor contact updates back into your CRM
• Bidirectional — both directions, kept in sync on the same schedule

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Famulor is now on your phone

• Milian, your AI copilot, on mobile — the same rich replies (charts, tables, clarifying questions) you know from the web
• Assistants, Audience, Campaigns, History, and Knowledge — manage the essentials on the go
• Live-call push notifications — know the moment something needs your attention
• Sign in with Apple and social login built in

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Choose where your AI runs: Global, EU, or US

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White-Label Platform API & MCP toolset

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Campaign API: call, WhatsApp & SMS

• Create moved to POST /user/campaign (singular) and accepts channel (call | whatsapp | sms) plus channel-specific fields (assistant / WhatsApp template / SMS body).
• List and new Get (GET /user/campaign/{id}) return channel, schedule_windows, text config, and fallback fields.
• Start/stop validates channel config (assistant, template, or SMS number), schedule, and balance. Response includes channel.
• Prefer schedule_windows ([{ "start": "HH:MM", "end": "HH:MM" }]) over the legacy single window. Overnight windows are supported when end is earlier than start.
• Call campaigns can set fallback_channel (whatsapp / sms) after max call retries.

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Connect AI builds your automations too

• “After every call, if the caller was qualified, add a row to my Google Sheet with their name, phone and summary.”
• “If a customer asks to be called back later, call them back at the time they asked for.”
• “Give me a link my website form can post leads to, and call every new lead automatically.”
• “During a call, let the assistant look up an order number in my system and read the status back to the caller.”
• “Let callers cancel or reschedule their appointment while they’re on the phone.”
• “Before the assistant offers a discount, text my supervisor and only continue once they approve.”

• Save qualified leads to a spreadsheet, or log every call to your CRM
• Call the customer back at the exact time they asked for
• Hot lead alerts, SMS or WhatsApp follow-ups, and transcript emails after a call
• Call new leads automatically from a web form, ad platform, or spreadsheet
• Confirm or remind before a booking, and cancel or reschedule mid-call
• Recognise returning callers and greet them by name
• Ask a human for approval before the assistant does something sensitive

• A real test run, not a preview — the automation is executed end to end with a realistic sample of your own data. Only a green run gets attached to your assistant.
• You approve anything that really sends — if the test would send a message, place a call, or send an email for real, you’re told first and asked to confirm — using your own number or address.
• Safe repairs — if a change to a live automation fails its test, the previous working version is restored automatically so the automation keeps running. You can roll back any change yourself too.
• No silent overwrites — an assistant that already has an automation for the same event won’t get it quietly replaced.

• Available on your API too — if you’d rather build from your own code than by chatting, the same create, test, update, roll back, and run history operations are exposed as endpoints.
• Where to find it — open Connect AI from the top bar to link your account, then just ask. Everything the AI builds also appears on your Automate page, where you can open and edit it visually at any time.

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Facebook Messenger and Instagram messages

• Connect in a few clicks — link your Facebook Page or Instagram account, pick the assistant that should reply, and you’re live.
• Everything in one inbox — Messenger and Instagram conversations land in the same inbox as your other channels. You can read the full thread, jump in yourself, and take over from the assistant at any point.
• Open in Meta — one click takes you straight to the original conversation on Facebook or Instagram when you need to handle something there.
• Connection health at a glance — each connection shows its current status, and reconnecting after a password or permission change is a single button.

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Two-factor authentication and a real Security Center

• Two-factor authentication — turn on a second step at login using an authenticator app, or get a one-time code by email if you’d rather not install anything.
• Trusted devices — mark the computer you use every day as trusted so you’re not asked for a code on every login. Remove a device any time and it starts asking again.
• Active sessions — see every browser and device currently signed in to your account, with location and last activity, and sign any of them out with one click.
• Security activity — a running log of logins, password changes, and security settings changes, so you can spot anything you don’t recognise.
• Identity confirmation — sensitive actions now ask you to confirm it’s really you before going through.

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Campaigns now send text messages too

• Pick a channel — when you create a campaign, choose whether it places calls, sends WhatsApp messages, or sends SMS.
• Schedule it in advance — set a start date and time and the campaign switches itself on when the moment arrives. No need to be at your desk.
• Track every message — sent messages and replies show up on the campaign and on each lead, so you can see exactly what went out and what came back.
• Better date and time picker — choosing when a campaign runs is now clearer and harder to get wrong.

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New Channels hub

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New conversation model options

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Allow interruptions — now in every conversation mode

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New voice model options

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Send media on WhatsApp

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Your whole AI calling stack — in ChatGPT and Claude

• Build a new assistant from scratch — describe what you need (“an assistant that books appointments”) and the AI creates it for you: it writes the prompt, picks a natural voice, sets a greeting, and even adds the tools the assistant needs — like checking a calendar and booking slots.
• Fix and improve an existing assistant — ask it to review an assistant’s prompt and settings. It points out what’s weak and applies the fixes for you.
• Analyze your calls — “Look at my last call and tell me what went wrong.” It reads the full transcript and the call evaluation, explains what to improve, then updates the assistant to match.
• Learn from your history — ask it to study your last 30 calls, spot patterns, and tune your assistant so it performs better next time.
• Launch calling campaigns — it walks you through setting up an outbound campaign from your leads and starts it for you.
• Handle the day-to-day — manage phone numbers, leads, and knowledge bases, or send a message — all from the same chat.

1. Open the new Connect AI button in your dashboard and copy your secure connection link.
2. In ChatGPT or Claude, go to connector settings and choose Add custom connector, then paste the link. A built-in, step-by-step guide with screenshots walks you through both apps.
3. Sign in to your account and approve. Your tools appear in the AI app — you’re connected.

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Reliability & fixes

• Smoother call transfers — more reliable transfers between assistants, including when an assistant hands off to book a meeting.
• Faster chat under load — increased capacity for handling chat conversations during busy periods.
• Independent dashboard tables — dashboard tables now load and scroll independently for a snappier experience on busy accounts.

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Famulor MCP Client — fully overhauled

• ChatGPT — as a custom app with OAuth (Developer mode)
• Claude — Desktop connector and Claude Code (CLI)
• Cursor, Windsurf, VS Code, Cline, Continue, Zed — and any other MCP-compatible client
• Codex and other clients with HTTP MCP support

• “Show my last 10 calls”
• “Create a German sales assistant using a fast, low-cost model and the Susi voice”
• “Start campaign #42 and add these 50 leads”

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Connect external tools with MCP

• Add a server in minutes, no code — paste the server address and (if needed) an authentication header. Nothing to install, nothing to build
• Tools discovered automatically — the moment you connect, every tool the server offers is detected and listed with its description and parameters, so you see exactly what your assistant can do
• Pick precisely what’s exposed — turn individual tools on or off per server, so an assistant only gets the abilities you want it to have
• Connect once, reuse everywhere — assign one server to a single assistant or to many, and manage them all from a dedicated page
• Always know the status — each server shows a live “connected” indicator, lists its available tools, and gives a clear message (with a one-click re-test) if anything needs attention

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Redesigned mid-call tools — easier to build, easier to understand

• Visual flow card — a new step-by-step layout shows exactly how an action works, from the information the assistant collects to the response it gets back, all in one clear view
• “How it works” guidance built in — plain-language explanations sit right next to each setting, so you always understand what an action does and when your assistant will reach for it
• System variables at your fingertips — drop in live details like the caller’s phone number or the current date and time straight into your action, with a handy reference so you never have to guess the right name
• One home for everything — custom actions and connected MCP servers now live together on a single, redesigned Tools page that’s far easier to work with

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Build call actions with no-code automations

• The connection is created automatically — pick “Automation Platform” and a linked automation is generated and wired up instantly. The web address that connects it to your assistant is set and locked behind the scenes — no IDs to copy, paste, or keep in sync
• Build the logic visually — open the linked automation and drag together whatever steps you need: look up a record, check a calendar, send a message, run several actions in a row. Finish with a “Return Response” step to hand the result back to the assistant on the call
• Multi-step workflows made simple — anything that used to require custom code — chaining several systems together, transforming data, conditional logic — can now be assembled with no code at all
• Smart linking for existing automations — paste in an automation you’ve already built and the platform recognizes the workflow on its own and pulls in its details automatically, so connecting it takes seconds

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Voice & call reliability

• Cleaner call endings — fixed a case where the assistant could repeat itself or hesitate when wrapping up a call
• Voice picker polish — follow-up fixes to the new voice picker for smoother selecting

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Assistant folders & labels — organize your workspace

• Folder tabs — the assistants list shows tabs for each folder (plus an “All” view), with a searchable dropdown when you have many folders
• Labels for cross-cutting tags — each assistant can carry multiple labels (for example “Production”, “Testing”, “Client X”), shown as badges on assistant cards and filterable from the list
• Bulk actions — select multiple assistants and move them to a folder or add/remove labels in one go
• Create on the fly — new folders and labels can be created right from the assistants page, no detour through settings
• Full API support — folders and labels can be managed via the API, and assistants can be assigned on create or update

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New voice picker — find the perfect voice in seconds

• Filter by gender, age, and accent — narrow the catalog to exactly the kind of voice you’re looking for, with free-text search on top
• Provider tabs — voices are grouped by speech engine, and each card shows a provider badge so you always know what you’re selecting
• Language-aware — the picker follows your assistant’s language and warns you before selecting a voice that doesn’t support it
• Clone voices in place — voice cloning now lives inside the picker, and deleting a cloned voice uses a proper styled confirmation
• Smarter syncing — selecting a voice automatically sets the matching speech engine on the assistant, so there’s nothing to configure twice

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Phone number nicknames

• Visible everywhere — nicknames show up in the phone numbers list, assistant cards, call details, SMS history, and every place you select a number (assistant setup, warm transfers, campaign pools)
• Searchable selectors — find a number by its nickname or by the number itself
• API support — nicknames are included in all phone number responses and can be set via the API, including for SIP trunks

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WhatsApp coexistence — automatic human takeover

• No more talking over each other — the moment a human takes over from the phone, the AI stops responding in that chat
• Clear audit trail — a system note appears in the conversation explaining why the AI paused, so everyone knows what happened
• Voice notes & images fixed — audio messages and images from customers now come through reliably in coexistence mode
• No charges for synced history — when you connect an existing WhatsApp account, old conversations that stream in during setup are never billed

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Webhook & integration upgrades

• Media attachments included — images, audio, and files exchanged in the conversation are now part of the webhook payload
• Conversation ID & timestamps — the payload now carries the conversation ID and per-message timestamps (human-readable and unix), so transcripts can be reconstructed precisely
• Re-send with one click — every conversation now has a “Re-send webhook” action, and the delivery result (status and response) is stored so you can see exactly what your endpoint received
• Bulk actions — re-evaluate or re-send webhooks for many conversations at once, straight from the conversations list

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Other improvements & fixes

• No more technical data read out loud — in rare cases the AI could speak fragments of raw technical output mid-call when using tools; this is now stripped from both speech and transcripts
• Day separators in conversations — long chat histories now show date dividers, making it much easier to scan past conversations
• Chat widget button fix — the small launcher button no longer appears clipped on some sites
• Webhook reliability — fixed a timing issue that could cause the conversation ended webhook to silently skip for some WhatsApp chats
• Template sender display — WhatsApp templates now show their sender more clearly in the templates list

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Whitelabel platform — major update

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Add & edit assistants — refreshed

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Login page — more branding

• Custom image — upload your logo or hero graphic
• Custom text — write your own welcome message and hints

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Logout redirect URL — control where users land

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Eight languages supported

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Tags — more colors

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Knowledgebases — update fix

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Mid-call tools — test with parameters

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Custom dashboard — now in Whitelabel

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Access control — admin manages every user

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WhatsApp Coexistence — keep the Business app on your phone

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Response delay for WhatsApp — wait for the full message

• Per assistant — set the delay in the assistant form; leave at 0 for instant replies

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Outbound limits — clear view, fair rules

• Inbound & SIP trunk — not counted against the daily outbound cap
• Request an increase — workflow on the page; verified accounts can move up tiers
• Your own carrier — banner links to BYO Telephony for unlimited outbound on your trunk
• Campaigns — hit the cap today, resume automatically tomorrow

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Voice engine upgrade — smoother calls everywhere

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Other improvements & fixes

• Delete campaigns via API — new DELETE /user/campaign/{id} endpoint; running campaigns stop automatically before deletion
• Assistant transfer over API — assistant_transfer now persists when configured via the assistant API; self-transfers are blocked
• Mid-call tool test — test tool configs during a live call without leaving the assistant setup

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A new voice model — better prompt following

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Voice engine upgrade

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A new conversation model — now available in pipeline mode

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Bring Your Own Telephony — self-service carrier imports

• Twilio SIP trunks — full self-service import plus a step-by-step onboarding help panel
• Telnyx support — connect Telnyx accounts through the same wizard experience
• Zadarma & DIDLogic — two additional carriers in the picker for more regional and pricing flexibility

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Post-call re-transcription for Dualplex & multimodal calls

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Split-view detail panels — calls & conversations

• Performance indexes added — significantly faster record-to-record navigation, even on very high-volume accounts
• Extracted variables section — conversation variables are now shown in a dedicated section in conversation details

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Disable & enable AI per conversation

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Auto top-up for chat credits

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Telephony & call flow improvements

• Initial message on AI-to-AI transfers — the destination AI assistant now speaks its initial message immediately for smoother handoffs
• Transfer caller details visible — transfer destination and client phone numbers are now shown on transfer calls in the call view
• Single-character tool parameter names — tool parameters now support one-character names, useful for compact JSON schemas

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Other improvements & fixes

• WhatsApp pre-verified number deletion — deleting pre-verified WhatsApp numbers now works correctly
• Phone number deletion reliability — deletion jobs now run reliably with proper failure logging

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Bring Your Own Carrier (BYOC): direct Twilio and Telnyx integration

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Re-transcribe recording: higher-accuracy transcripts after calls

• This run is billed at 1.5x minutes
• Available now for Dualplex and S2S models

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Default Dashboard: set your custom dashboard as login default

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Whitelabel platform: Analytics Webhook expanded

• New Analytics Webhook section in settings
• Toggle activation: Enable Analytics Webhook
• Configurable fields: Webhook URL, Frequency (Weekly / Monthly), Weekday (for weekly), Day of month (for monthly), Time, Report mode (Last X days / Current calendar month), Report period in days (only for Last X days), Assistant scope (all / selected), User scope (all / selected)
• “Send Analytics Webhook now” button moved directly into the section (no longer in the global footer)

• Field order optimized: Report mode now appears before Report period
• New monthly Day of month options: first day of month, last day of month, specific days (2–31)
• Added info hints for key fields (frequency, day, time, report mode/period, scopes)

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SIP Trunks API endpoints are now live

• List SIP trunks — GET /api/user/phone-numbers/sip-trunks
• Get SIP trunk — GET /api/user/phone-numbers/sip-trunks/{id}
• Create SIP trunk — POST /api/user/phone-numbers/sip-trunks
• Update SIP trunk — PUT /api/user/phone-numbers/sip-trunks/{id}
• Delete SIP trunk — DELETE /api/user/phone-numbers/{id}

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A new speech-to-speech voice model

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A faster realtime voice model — now with Dualplex

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Per-turn latency metrics

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Custom dashboard widgets

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Other improvements

• Cleaner transcripts — control tokens and SSML tags are now automatically stripped from call transcripts for a cleaner read, with an optional toggle to show them for debugging.
• Better transcription for WhatsApp voice notes — WhatsApp audio message transcription now uses an upgraded speech-to-text model for better accuracy.
• Widget auto-open fix — reliability improvement for dashboard widgets.

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Mid-call transfer to another AI assistant — seamless handoff

• Seamless mid-call handoff — the caller stays on the line while the conversation transfers to another AI assistant with full context.
• Full provider swap — each assistant can use its own voice, language model, and transcription engine, set independently per assistant.
• Rich assistant selector — pick the target assistant from a dropdown showing avatar, language, voice, and mode at a glance.
• Works with the Flow Builder — add assistant transfers as actions in your visual call flows alongside warm transfers, DTMF, and keypad collection.
• Plus proven use cases — GDPR fallback flows when a caller declines recording, language routing to dedicated assistants, and scalable assistant teams with structured handoffs.

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Warm call transfers — variable injection

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Two new conversation models — lighter and faster

• A lighter model — faster responses at lower cost, ideal for simple call flows like appointment booking and FAQ handling.
• The fastest option — for high-volume, low-complexity calls where speed matters most.

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Flow builder improvements

• New action types — warm transfer, assistant transfer, DTMF input, and collect keypad are available as flow actions.
• Smarter action dropdown — shows which tools are configured on your assistant, with warnings for unconfigured ones.
• Edge delete on hover — remove connections between nodes by hovering over the edge and clicking delete.
• Import/export — save flows as files and import them into other assistants or accounts.
• UI fixes — miscellaneous interface improvements.

1. Open your assistant and go to Prompt & Tools.
2. In Integrated Tools, choose the call-forwarding / assistant transfer tool.
3. Select the target assistant.
4. Describe clearly when the call should transfer (for example: “If the caller speaks Spanish, forward immediately to the Spanish assistant”).

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A new, faster conversation model is now available

• WhatsApp assistants
• Phone assistants
• Chat assistants

• Response quality
• Reasoning
• Tool usage
• Reaction speed

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AI Agent Coach for assistants — your personal call optimization coach

• Voice parameters (e.g. speaking rate, silence thresholds, endpoint sensitivity)
• Reasoning settings (e.g. temperature, response behavior, interruption logic)
• Call flow & quality (e.g. early hangups, double interruptions, echo risk)

• Recommendations — settings that are not optimal for your use case. Examples: voice speed too fast/slow, temperature too high/low, overly aggressive endpointing, silence timeouts that cut calls short.
• Troubleshoot — guided help when something feels off. If you are experiencing echo, interruptions, the AI not following your prompt, or calls ending too early, simply select the problem in the coach. You will see exactly which settings to adjust and why they matter.
• Best Settings — curated profiles for each voice mode. For Pipeline, Multimodal, and Dualplex, Famulor provides curated “best settings” that have been battle-tested across real-world deployments, including recommended defaults for each mode.

• Apply the optimal value with a single click for each setting.
• Use “Fix All” to apply all recommendations in a category at once.
• The coach updates in real time as you accept or manually change settings, so you always see the current health of your configuration.

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Docs, API, dashboard & integrations

• Create campaign — create a new outbound calling campaign with the specified configuration.
• Disable conversation ended webhook — disable conversation ended webhook notifications for an assistant.

• GoHighLevel (GHL) — fixed an issue with login via GHL.
• HubSpot — fixed a bug affecting the HubSpot integration.

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Pipeline & speech-to-speech upgrade, plus an expanded API

• Better call quality — more natural, fluid conversations and improved voice output on Famulor’s voice engine
• Lower latency — faster responses for a smoother caller experience
• Improved prompt following — the assistant stays on script more reliably and handles complex instructions better

• The more factual model — with 33% fewer factual errors than its predecessor. Significantly better at following complex instructions, staying on script, and handling multi-step conversations. Your assistants will give more accurate, reliable answers and follow your prompts more precisely.
• The balanced model — a strong all-rounder with excellent speed and reasoning balance. Ideal for assistants that need fast, smart responses.

• AEC warmup — a new parameter that pre-warms the acoustic echo cancellation, reducing audio artifacts at the start of calls on Famulor’s voice engine
• Expanded API — new endpoints for campaigns, WhatsApp, warm transfers, keypad collection, filler phrases, voice settings, and provider discovery — build your own integrations with full programmatic control via Famulor’s API
• Voice preview fix — voice previews now play correctly
• Web widget improvements — fixed mobile height and form input collection on auto-open

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WhatsApp files and audio, Cal.com EU and teams, GDPR data retention, chat webhooks, and widget customization

• Vision support — when a customer sends an image via WhatsApp, your assistant can analyze it and describe or respond to what’s in the image as part of the conversation. Perfect for reading documents, analyzing property photos, diagnosing issues from images, or identifying products.
• Automatic voice message transcription — customers who send WhatsApp voice notes no longer get ignored. Agents now automatically transcribe audio messages based on your assistant’s language settings.
• Full media attachment support — all inbound media (images, audio, video, documents) are now securely stored as attachments. A new attachments gallery in the conversation detail view lets operators browse received files. Operators can also send files back to customers from the chat UI.

• Region selector — choose from EU, US, or a custom Cal.com endpoint
• Dynamic booking fields — reads your Cal.com event type’s custom fields as-is; no more overwriting your configuration
• Team event types — book into team calendars, not just personal ones
• Full backward compatibility — existing configs continue working without changes
• Smart event picker — grouped personal/team events and auto-fetched booking fields

• Extra large layout — half-screen panel, full-screen on mobile
• Translatable tab labels — rename Voice/Chat tabs to match your brand
• Auto-open on page load — widget expands automatically
• Custom avatar — upload your own widget avatar
• Hide function calls — tool calls hidden from chat by default

• Auto top-up locking — prevents duplicate charges during concurrent top-up attempts
• WhatsApp logo sync fix — resolved an issue where profile logos weren’t syncing correctly

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Warm transfers and keypad digit collection

• Context is preserved — agents don’t start cold; they already know what the caller needs, thanks to Famulor’s context-handoff technology.
• A professional experience — the caller hears a hold message plus hold music while the agent is being reached.
• Broader compatibility — web calls can now be transferred to real human phone agents (the initial interaction no longer has to be a phone call), and for SIP trunks without SIP REFER, warm transfer now works by creating a new SIP INVITE and merging the calls — no REFER required.

• Runs in the background — no awkward pauses
• Automatic submission after a configurable timeout (default 5s)
• Immediate submission when the caller presses # or *
• Works alongside speech — customers can speak or type

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Happy New Year! Major AI chat update and WhatsApp integration

• Inbound messages — receive and respond to WhatsApp messages automatically
• Outbound messages — send messages to your contacts via WhatsApp
• Template messages — create and send Meta WhatsApp Business templates
• AI chat replies — your AI assistant can automatically respond to WhatsApp conversations

• Manage WhatsApp sender configuration
• Customize your WhatsApp Business profile
• Create Meta WhatsApp Business templates
• Enable outbound messaging capabilities

1. Select number — choose your WhatsApp-enabled phone number
2. Configure sender — set up your WhatsApp sender settings
3. Connect assistant — link your AI assistant to WhatsApp
4. Start conversations — begin managing WhatsApp conversations

• Multi-channel support — manage WhatsApp and live chat conversations in one place
• AI toggle — enable or disable AI responses for individual conversations
• Manual responses — answer messages yourself when you want to take over
• Unified interface — seamless experience across all messaging channels

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AI Prompt Editor V2 — enhanced prompt creation with a thinking mode

• Various stability improvements in the prompt editor
• Optimized performance in the prompt preview
• Improved usability and error handling

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Flow Builder — new lock function with a More Action node

• New lock function for finer flow control
• More Action node — additional action nodes for more complex workflows
• More flexibility when building automated flows

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New & updated conversation and voice models

• Better handling of complex workflows and function calls
• The previous version remains available alongside it in the model list
• Available in speech-to-speech mode only

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New Conversation Created trigger

• Instant data capture — automatically capture pre-form input variables such as name, email, phone number, or any custom fields you’ve defined in Famulor’s system
• Seamless CRM integration — use this data to create leads, sync contacts to your CRM, send notifications, or start any custom automation flow
• Chat automation — works seamlessly with Famulor’s chat web widget, making text interactions just as automatable as voice calls

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Smarter call prompts & behavior

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Simplified data injection for automations — a faster setup experience

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Calendly integration — expanded scheduling capabilities

• Direct calendar connection — connect Calendly calendars directly to your Famulor assistants
• Seamless appointment booking — book appointments seamlessly through your AI flows
• Ideal for a range of use cases — perfect for sales calls, consultations, demos, or service-based businesses
• Flexible integration — works alongside existing calendar integrations, giving you more flexibility in scheduling

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Voice library: a new voice engine option

• Extremely fast — a time-to-first-audio of around 90ms, among the fastest generative speech models built for real-time interaction
• Excellent quality — top-ranked for voice quality in independent evaluations, with ultra-realistic AI-generated voices
• Fine control — adjust pitch, speed, emotion, and pronunciation for a fully customized voice response
• Multilingual support — supports 15+ languages, including English, Spanish, French, Japanese, and German, with localized accents for seamless communication
• Scalability & reliability — built for enterprise-grade voice AI applications, with low latency and high accuracy in speech synthesis
• Fully GDPR-compliant — full compliance with data protection regulation

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Voice emotion control

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Next-generation conversation model in pipeline mode

• Stronger reasoning — better handling of multi-step requests
• Better context awareness — improved understanding of complex conversations
• Faster response times — smoother call flows
• Higher accuracy — more precise responses and better decisions mid-call

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Campaign timezone management — global precision

• Per-campaign configuration — assign a timezone to each campaign
• Global reach — optimize outbound calling times for any region
• Local time precision — reach prospects during business hours in their own timezone
• Better compliance — avoid calling outside permitted hours

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Platform enhancements

• Improved stability in the core voice engine
• Performance optimizations across automation workflows
• UI/UX refinements throughout the interface
• Various bug fixes and quality improvements

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Famulor Test Assistant — chat-based testing

• Interactive conversations — hold natural conversations with your assistants
• Start a new conversation — begin a fresh chat any time for isolated tests
• Real-time responses — replies arrive instantly
• Intuitive controls — Enter to send, Shift + Enter for new lines

• Built for pipeline assistants — full compatibility with pipeline mode
• Full feature support — tools, knowledge bases, and automations all work
• Direct connection — the test talks to the same assistant configuration as a live call

• Welcome interface — a clear onboarding screen with instructions
• Live testing — test prompts, instructions, and behaviors in real time
• Fast iteration — ideal for tightening an assistant before it goes live

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Custom dashboards — build your own analytics view

• Statistics widgets — single metrics like total calls or average duration, with mini-charts and comparison features
• Chart widgets — interactive line, bar, and pie charts with real-time updates
• Table widgets — detailed datasets with sorting and pagination

• Advanced queries — complex filter logic with IN/NOT IN operators
• Evaluation data — filter on AI call evaluations
• Real-time updates — automatic data refresh

• Call analytics — call distribution, duration, and status
• Lead performance — lead tracking metrics
• Campaign insights — campaign analytics with ROI tracking

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A refreshed speech-to-speech model

• Higher accuracy in live voice interactions
• Improved function-calling for tools and automations
• Better contextual continuity across multi-turn conversations

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Phone number pool for campaigns — intelligent caller-ID rotation

• Multiple number assignment — assign multiple phone numbers to any campaign
• Automatic rotation — outgoing caller ID automatically rotates for each call to leads
• Easy configuration — assign numbers directly from the campaign overview or during campaign setup
• Improved answer rates — different caller IDs increase the likelihood that recipients will answer

1. Go to Outbound / Campaigns and create or edit a campaign
2. In the campaign settings or overview, click Assign Phone Numbers
3. Select multiple phone numbers from your available pool
4. Save the campaign — the system will automatically rotate through the numbers for each call

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Blacklist entries with DNC compliance notice

• DNC compliance notice — clear indication that the blacklist functions as an internal Do Not Call list
• Automatic call exclusion — phone numbers on the blacklist are automatically excluded from all campaigns and call activities
• Optional reason field — add context for why a number was blacklisted (e.g. opt-out, complaint, internally blocked)
• Enhanced compliance — better protection against calling numbers that have requested to be excluded
• Audit trail — track and document why specific numbers were added to the DNC list

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Automated response detection

• Automatic detection of voicemail systems, IVR menus, and other AI agents
• Distinction between human conversations and automated systems
• Intelligent call control based on detection status
• Optimized campaign performance through better lead management
• Integration with Famulor’s Automation Platform

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A lighter, faster voice model

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Multi-Calendar support for assistants

• Beauty salons & spas — customers can directly book appointments for hair, nails, skincare, or massage
• Medical practices — patients automatically book with the right doctor or specialist
• Consulting firms — clients are automatically routed to the appropriate advisor or coach
• Fitness studios — members can book personal trainers, classes, or therapy sessions
• Law firms — clients are automatically directed to attorneys with the right specialization
• Real estate — prospects book viewings with the appropriate agent
• Restaurants & events — guests can choose between regular table reservations and event planning
• Educational services — students book sessions with tutors specialized in their subject
• Financial advisory — clients are routed to advisors with the right expertise (investments, insurance, loans)

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Famulor Dualplex assistant mode (Beta)

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A new realtime voice model

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Complete API documentation

• Create Lead — add new leads
• Update Lead — modify existing lead data
• List Leads — retrieve all leads, with pagination
• Delete Lead — safely remove leads

• List Calls — comprehensive call history with filter options
• Make Call — instant calls through Famulor’s Voice AI engine
• Delete Call — remove call records

• List Assistants — retrieve all AI assistants with 50+ configuration fields
• Create Assistants — build new Voice AI assistants
• Update Assistants — customize existing assistants
• Delete Assistants — secure removal of assistants
• Available Languages — 35+ languages for international assistants
• Available Voices — 1000+ professional voices for Pipeline and Multimodal
• Language models — the latest language models available for your assistants
• Phone Numbers — available numbers for assistant assignment

• Send SMS — messages through Famulor’s SMS engine
• List Campaigns — all campaigns with detailed configurations
• Update Campaign Status — start/stop control via the API

• Post-Call Webhooks — real-time notifications with data extraction
• Webhook Management — activation/deactivation for inbound and outbound assistants
• Advanced Data Structure — transcripts, variables, evaluations, and recordings

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Campaign intelligence enhanced

• Intelligent goal tracking — Famulor’s algorithm automatically detects when a lead has achieved the desired goal. Calls continue intelligently until the selected goal variable is confirmed.
• Voicemail intelligence — voicemail detection prevents leads from being marked as completed when only a voicemail is reached, distinguishing human responses from automated messages.
• Dynamic goal variables — define custom success metrics that go beyond traditional call status.

• Real-time status updates via webhooks
• Seamless data transfer between automation tools and the campaign engine

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Famulor mobile app

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A new, more capable conversation model

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DTMF input tool

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Leads Kanban board

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Knowledge base improvements

• Search inside your knowledge base documents
• Delete individual documents
• View all processed chunks in each document

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Phone call action

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Secondary contacts

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Stable SIP proxy server

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Multilingual assistants

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Web widget — Voice AI for websites

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GoHighLevel calendar integration

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New speech-to-speech model (Beta)

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Famulor application

• Account-level timezone setting
• Minimum words interruption option in assistant settings
• Volume slider for background ambient audio

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Automation Platform

• New action: Delete Lead — delete leads programmatically via the API
• New action: Start/Stop Campaign — control campaign status programmatically
• Improved — the automation platform loads 10x faster

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API

• Delete Lead — new API endpoint to permanently delete leads
• Start/Stop Campaign — control campaign status programmatically with new API endpoints

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Famulor’s new 2.0 voice engine

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Real-time speech-to-speech mode

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Emotion-aware filler audios

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Knowledge management

• Point to any website and scrape it automatically
• Drag & drop PDFs and files for processing

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Famulor application