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The Post-Call Webhook is automatically sent to your specified webhook URL after each call is completed. This webhook includes call details, extracted variables, the transcript, and optionally the recording URL.

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Webhook Configuration

To enable Post-Call Webhooks:
  1. Configure your assistant’s webhook URL in the assistant settings
  2. Enable “Post call webhook” in the assistant configuration
  3. Define the post-call variables you want the AI to extract

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Request Format

The webhook is sent as a POST request to your configured URL with the following JSON payload:

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Payload Structure

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id
integer
Unique identifier of the call
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customer_phone
string
Customer’s phone number in E.164 format (e.g. “+1234567890”) or null if not available
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assistant_phone
string
Phone number used by the assistant in E.164 format or null if not available
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duration
integer
Call duration in seconds
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status
string
Final status of the call (e.g. “completed”, “busy”, “failed”)
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extracted_variables
object
Variables extracted by the AI based on your post-call schema configuration
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input_variables
object
Variables passed to the assistant before the call started
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transcript
string
Full transcript of the conversation
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recording_url
string
URL to download the call recording (only included if “Include recording in webhook” is enabled in assistant settings)
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created_at
string
ISO 8601 timestamp of when the call was initiated
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finished_at
string
ISO 8601 timestamp of when the call was completed (taken from the call record’s updated_at)
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lead
object
Lead information (only included for campaign calls)
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campaign
object
Campaign information (if available)

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Webhook Settings

You can configure the following options for your Post-Call Webhook:
  • Send webhook only on completed: Send the webhook only for successfully completed calls
  • Include recording in webhook: Include the recording_url field in the payload
  • Custom variables: Define custom variables the AI should extract from the conversation

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Important Notes

  • The fields customer_phone and assistant_phone can be null if the information is not available
  • The field recording_url is only included if you have enabled “Include recording in webhook” in your assistant settings
  • The lead object is only included for calls that are part of a campaign
  • The extracted_variables object contains the variables you defined in your assistant’s post-call schema configuration
{
  "id": 480336,
  "customer_phone": "+4915123456789",
  "assistant_phone": "+4912345678",
  "duration": 180,
  "status": "completed",
  "extracted_variables": {
    "customer_interested": true,
    "appointment_scheduled": false,
    "contact_reason": "product_inquiry",
    "follow_up_needed": true,
    "customer_budget": "10000-50000",
    "decision_maker": true,
    "next_contact_date": "2024-02-15"
  },
  "input_variables": {
    "customer_name": "Max Mustermann",
    "company": "Beispiel GmbH"
  },
  "transcript": "Assistant: Hello Mr. Mustermann! I am calling from Famulor...\nCustomer: Hello, yes I’m listening...",
  "recording_url": "https://recordings.famulor.de/call-480336.mp3",
  "created_at": "2024-01-15T10:30:00Z",
  "finished_at": "2024-01-15T10:33:00Z",
  "lead": {
    "id": 12345,
    "phone_number": "+4915123456789",
    "variables": {
      "customer_name": "Max Mustermann",
      "company": "Beispiel GmbH",
      "source": "website"
    },
    "status": "contacted",
    "created_at": "2024-01-14T09:00:00Z",
    "updated_at": "2024-01-15T10:33:00Z"
  },
  "campaign": {
    "id": 2324,
    "name": "New Customer Acquisition Q1 2024",
    "status": "in-progress",
    "allowed_hours_start_time": "09:00:00",
    "allowed_hours_end_time": "18:00:00",
    "allowed_days": ["monday", "tuesday", "wednesday", "thursday", "friday"],
    "max_calls_in_parallel": 5,
    "max_retries": 3,
    "retry_interval": 60,
    "created_at": "2024-01-01T08:00:00Z",
    "updated_at": "2024-01-15T10:00:00Z"
  }
}