Post-Call Webhook

{
  "id": 480336,
  "customer_phone": "+4915123456789",
  "assistant_phone": "+4912345678",
  "duration": 180,
  "status": "completed",
  "extracted_variables": {
    "customer_interested": true,
    "appointment_scheduled": false,
    "contact_reason": "product_inquiry",
    "follow_up_needed": true,
    "customer_budget": "10000-50000",
    "decision_maker": true,
    "next_contact_date": "2024-02-15"
  },
  "input_variables": {
    "customer_name": "Max Mustermann",
    "company": "Beispiel GmbH"
  },
  "transcript": "Assistant: Hello Mr. Mustermann! I am calling from Famulor...\nCustomer: Hello, yes I’m listening...",
  "recording_url": "https://recordings.famulor.de/call-480336.mp3",
  "created_at": "2024-01-15T10:30:00Z",
  "finished_at": "2024-01-15T10:33:00Z",
  "lead": {
    "id": 12345,
    "phone_number": "+4915123456789",
    "variables": {
      "customer_name": "Max Mustermann",
      "company": "Beispiel GmbH",
      "source": "website"
    },
    "status": "contacted",
    "created_at": "2024-01-14T09:00:00Z",
    "updated_at": "2024-01-15T10:33:00Z"
  },
  "campaign": {
    "id": 2324,
    "name": "New Customer Acquisition Q1 2024",
    "status": "in-progress",
    "allowed_hours_start_time": "09:00:00",
    "allowed_hours_end_time": "18:00:00",
    "allowed_days": ["monday", "tuesday", "wednesday", "thursday", "friday"],
    "max_calls_in_parallel": 5,
    "max_retries": 3,
    "retry_interval": 60,
    "created_at": "2024-01-01T08:00:00Z",
    "updated_at": "2024-01-15T10:00:00Z"
  }
}

{
  "id": 480337,
  "customer_phone": "+4917123456789",
  "assistant_phone": "+4912345678",
  "duration": 120,
  "status": "completed",
  "extracted_variables": {
    "issue_resolved": true,
    "customer_satisfaction": 9,
    "support_category": "technical"
  },
  "input_variables": {},
  "transcript": "Assistant: Hello! How can I assist you today?\nCustomer: I have a problem with...",
  "recording_url": null,
  "created_at": "2024-01-15T14:20:00Z",
  "finished_at": "2024-01-15T14:22:00Z",
  "lead": null,
  "campaign": null
}

The Post-Call Webhook is automatically sent to your specified webhook URL after each call is completed. This webhook includes call details, extracted variables, the transcript, and optionally the recording URL.

Webhook Configuration

To enable Post-Call Webhooks:

Configure your assistant’s webhook URL in the assistant settings
Enable “Post call webhook” in the assistant configuration
Define the post-call variables you want the AI to extract

Request Format

The webhook is sent as a POST request to your configured URL with the following JSON payload:

Payload Structure

integer

Unique identifier of the call

string

Customer’s phone number in E.164 format (e.g. “+1234567890”) or null if not available

string

Phone number used by the assistant in E.164 format or null if not available

integer

Call duration in seconds

string

Final status of the call (e.g. “completed”, “busy”, “failed”)

object

Variables extracted by the AI based on your post-call schema configuration

Show Example extracted variables

{
  "customer_interested": true,
  "appointment_scheduled": false,
  "contact_reason": "product_inquiry",
  "follow_up_needed": true,
  "customer_budget": "10000-50000"
}

object

Variables passed to the assistant before the call started

string

Full transcript of the conversation

string

URL to download the call recording (only included if “Include recording in webhook” is enabled in assistant settings)

string

ISO 8601 timestamp of when the call was initiated

string

ISO 8601 timestamp of when the call was completed (taken from the call record’s updated_at)

object

Lead information (only included for campaign calls)

Show Lead properties

integer

Unique identifier of the lead

string

Lead’s phone number

object

Variables associated with the lead

string

Current status of the lead

string

When the lead was created

string

When the lead was last updated

object

Campaign information (if available)

Show Campaign properties

integer

Campaign ID

string

Campaign name

string

Campaign status

string

Campaign allowed start time

string

Campaign allowed end time

array

Allowed campaign days

integer

Maximum concurrent calls for the campaign

integer

Maximum retry attempts for leads

integer

Retry interval in minutes

string

When the campaign was created

string

When the campaign was last updated

Webhook Settings

You can configure the following options for your Post-Call Webhook:

Send webhook only on completed: Send the webhook only for successfully completed calls
Include recording in webhook: Include the recording_url field in the payload
Custom variables: Define custom variables the AI should extract from the conversation

Important Notes

The fields customer_phone and assistant_phone can be null if the information is not available
The field recording_url is only included if you have enabled “Include recording in webhook” in your assistant settings
The lead object is only included for calls that are part of a campaign
The extracted_variables object contains the variables you defined in your assistant’s post-call schema configuration

{
  "id": 480336,
  "customer_phone": "+4915123456789",
  "assistant_phone": "+4912345678",
  "duration": 180,
  "status": "completed",
  "extracted_variables": {
    "customer_interested": true,
    "appointment_scheduled": false,
    "contact_reason": "product_inquiry",
    "follow_up_needed": true,
    "customer_budget": "10000-50000",
    "decision_maker": true,
    "next_contact_date": "2024-02-15"
  },
  "input_variables": {
    "customer_name": "Max Mustermann",
    "company": "Beispiel GmbH"
  },
  "transcript": "Assistant: Hello Mr. Mustermann! I am calling from Famulor...\nCustomer: Hello, yes I’m listening...",
  "recording_url": "https://recordings.famulor.de/call-480336.mp3",
  "created_at": "2024-01-15T10:30:00Z",
  "finished_at": "2024-01-15T10:33:00Z",
  "lead": {
    "id": 12345,
    "phone_number": "+4915123456789",
    "variables": {
      "customer_name": "Max Mustermann",
      "company": "Beispiel GmbH",
      "source": "website"
    },
    "status": "contacted",
    "created_at": "2024-01-14T09:00:00Z",
    "updated_at": "2024-01-15T10:33:00Z"
  },
  "campaign": {
    "id": 2324,
    "name": "New Customer Acquisition Q1 2024",
    "status": "in-progress",
    "allowed_hours_start_time": "09:00:00",
    "allowed_hours_end_time": "18:00:00",
    "allowed_days": ["monday", "tuesday", "wednesday", "thursday", "friday"],
    "max_calls_in_parallel": 5,
    "max_retries": 3,
    "retry_interval": 60,
    "created_at": "2024-01-01T08:00:00Z",
    "updated_at": "2024-01-15T10:00:00Z"
  }
}

{
  "id": 480337,
  "customer_phone": "+4917123456789",
  "assistant_phone": "+4912345678",
  "duration": 120,
  "status": "completed",
  "extracted_variables": {
    "issue_resolved": true,
    "customer_satisfaction": 9,
    "support_category": "technical"
  },
  "input_variables": {},
  "transcript": "Assistant: Hello! How can I assist you today?\nCustomer: I have a problem with...",
  "recording_url": null,
  "created_at": "2024-01-15T14:20:00Z",
  "finished_at": "2024-01-15T14:22:00Z",
  "lead": null,
  "campaign": null
}

Related pages: Introduction and Authentication Guide, and API Integration Examples.

Delete Call Conversation Ended Webhook

API Reference

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Post-Call Webhook

Webhook Configuration

Request Format

Payload Structure

Webhook Settings

Important Notes

​Webhook Configuration

​Request Format

​Payload Structure

​Webhook Settings

​Important Notes

Webhook Configuration

Request Format

Payload Structure

Webhook Settings

Important Notes