Product Updates

Stay informed about new capabilities and improvements. We ship updates frequently to elevate your Voice AI and automation workflows.

June 6, 2026

WhitelabelAssistantsLoginLogoutLanguagesTagsKnowledgebasesMid-Call ToolsCustom DashboardAccess ControlNEW

Whitelabel update: refreshed assistant create/edit, customizable login page, logout redirect URL, 8 languages, colorful tags, knowledgebase fix, mid-call tool testing, custom dashboards and per-user admin access control

🏷️ Whitelabel platform — major update

The Whitelabel platform gets a broad refresh: more flexible assistants, stronger login branding, new languages, and finer-grained access control — all in one release for your customers.

Whitelabel dashboard with custom dashboard and expanded navigation

🤖 Add & edit assistants — refreshed

Creating and editing assistants has been fully reworked. Clearer forms, faster navigation, and a more consistent setup flow — fewer clicks from first draft to live assistant.The login page now supports deeper customization:

Custom image — upload your logo or hero graphic
Custom text — write your own welcome message and hints

Your customers land in your brand from the first click — not a generic interface.

🚪 Logout redirect URL — control where users land

New: a logout redirect URL. When set, users are redirected there after logging out — for example your marketing site. Leave it empty to return users to the login page.

🌐 Eight languages supported

The Whitelabel platform is now available in eight languages:DE · EN · FR · NL · ES · HR · EL · DATeams and end users can work in their language — no workarounds needed.

🏷️ Tags — more colors

Tags got a color upgrade. A wider palette, better distinction in lists, and faster scanning across calls, chats, and WhatsApp.

📚 Knowledgebases — update fix

A bug when updating knowledgebases has been fixed. Documents and content can be edited and saved reliably again.

🔧 Mid-call tools — test with parameters

You can now test mid-call tools with test parameters — no live call required. Validate configuration, run through payloads, and catch issues before the assistant goes live.

📊 Custom dashboard — now in Whitelabel

Custom dashboards are available on the Whitelabel platform. Build tailored views with the metrics that matter to your customers — directly in the sidebar under Custom Dashboards.

🔐 Access control — admin manages every user

Admins can now set per-user access to sections and features. Fine-grained permissions instead of one-size-fits-all access — ideal for teams with different roles and tenants.

May 22, 2026

WhatsAppCoexistenceResponse DelayOutbound LimitsVoice EngineAPINEW

WhatsApp Coexistence with Business app, response delay for WhatsApp, new Limits page, voice engine upgrade and API fixes

💬 WhatsApp Coexistence — keep the Business app on your phone

You can now connect a WhatsApp sender in Coexistence mode. Your team keeps using the official WhatsApp Business app on their phones — your AI assistant runs on Famulor in parallel.Chats, contacts, and labels stay where they are. No migration, no re-training the team.

Create WhatsApp Sender — Coexistence with WhatsApp Business app option

Pick Coexistence with WhatsApp Business app when creating a sender — no phone number entry required.

⏱ Response delay for WhatsApp — wait for the full message

Customers rarely send one clean message. It’s three quick texts, a photo, then a question. Until now, the assistant replied to each piece separately.With response delay (0–300 seconds), the assistant waits before replying so the full thought lands in one turn.

Per assistant — set the delay in the assistant form; leave at 0 for instant replies

📞 Outbound limits — clear view, fair rules

Shared platform numbers follow carrier daily limits. The new Limits page in the user menu (next to My profile) shows your allowance, today’s usage, and your trust tier.

Outbound call limits overview in the Famulor app

Inbound & SIP trunk — not counted against the daily outbound cap
Request an increase — workflow on the page; verified accounts can move up tiers
Your own carrier — banner links to BYO Telephony for unlimited outbound on your trunk
Campaigns — hit the cap today, resume automatically tomorrow

🚀 Voice engine upgrade — smoother calls everywhere

We’ve upgraded the core voice engine. Expect smoother audio, fewer mid-call drops, and faster turn-taking — across every voice mode.

🛠 Other improvements & fixes

Delete campaigns via API — new DELETE /user/campaign/{id} endpoint; running campaigns stop automatically before deletion
Assistant transfer over API — assistant_transfer now persists when configured via the assistant API; self-transfers are blocked
Mid-call tool test — test tool configs during a live call without leaving the assistant setup

May 10, 2026

GPT Realtime 2Dualplex™Cartesia Sonic 3.5GPT-5.5BYOCTelephonyChangelogNEW

GPT Realtime 2 with stronger prompt-following, Cartesia Sonic 3.5, GPT-5.5 in pipeline mode, BYOC self-service, re-transcription, split view, API expansions and telephony fixes

🧠 GPT Realtime 2 — better prompt following

Our speech-to-speech and Dualplex™ mode now includes OpenAI GPT Realtime 2. The biggest gain: far more reliable prompt following. Your assistant stays on script, follows instructions more consistently, and handles complex multi-step conversations without drifting.Combined with our proprietary Dualplex™ technology, this delivers best-in-class voice quality, lowest latency, and the most reliable instruction following on any AI calling platform today.

🎙 Cartesia Sonic 3.5 — voice engine upgrade

The Cartesia voice engine is now upgraded to Sonic 3.5. Expect noticeably more natural voices, better stability on long calls, and stronger consistency on tricky words and names.This upgrade is applied automatically to every assistant using Cartesia voices — no configuration changes required.

⚡️ GPT-5.5 — now available in pipeline mode

You can now select GPT-5.5 as the language model for assistants in pipeline mode. It is a strong all-rounder: fast responses, solid reasoning, and excellent prompt following — ideal when you want both speed and intelligence without flagship-model cost.Available right now in your assistant’s pipeline mode configuration.

📞 Bring Your Own Telephony — self-service carrier imports

You can now connect your own carrier accounts through a guided import wizard — no support ticket and no manual SIP setup.

Twilio SIP trunks — full self-service import plus a step-by-step onboarding help panel
Telnyx support — connect Telnyx accounts through the same wizard experience
Zadarma & DIDLogic — two additional carriers in the picker for more regional and pricing flexibility

🎤 Post-call re-transcription for Dualplex™ & multimodal calls

You can now automatically re-transcribe completed calls from the original recording at any time. This is useful when you want to re-run transcription with the most capable STT model.Re-transcription is available for both Dualplex™ and multimodal assistants, with clear billing transparency directly in the assistant view.

📂 Split-view detail panels — calls & conversations

The calls and conversations list pages now include side-by-side detail panels. Click any record on the left and see full details on the right — no more back-and-forth navigation.

Performance indexes added — significantly faster record-to-record navigation, even on very high-volume accounts
Extracted variables section — conversation variables are now shown in a dedicated section in conversation details

💬 Disable & enable AI per conversation

Two new API endpoints let you programmatically pause and resume AI for a specific conversation — ideal for human handoff workflows across WhatsApp and chat.When AI is disabled, your team can take over. Re-enable AI whenever you’re ready to hand control back.

💸 Auto top-up for chat credits

Chat credits can now refill automatically when balances run low, with email notifications sent for every refill.That means fewer interrupted chat experiences caused by depleted balances overnight.

🔄 Telephony & call flow improvements

Initial message on AI-to-AI transfers — the destination AI assistant now speaks its initial message immediately for smoother handoffs
Transfer caller details visible — transfer destination and client phone numbers are now shown on transfer calls in the call view
Single-character tool parameter names — tool parameters now support one-character names, useful for compact JSON schemas

🛠 Other improvements & fixes

WhatsApp pre-verified number deletion — deleting pre-verified WhatsApp numbers now works correctly
Phone number deletion reliability — deletion jobs now run reliably with proper failure logging

May 8, 2026

BYOCTwilioTelnyxSonioxDashboardDuelplexS2SNEW

BYOC with Twilio & Telnyx, re-transcribe recording with Soniox and default dashboard available

🚚 Bring Your Own Carrier (BYOC): Direct Twilio & Telnyx integration

You can now use Bring Your Own Carrier (BYOC) in Famulor with direct integrations for Twilio and Telnyx. Connect your existing carrier credentials and configure numbers directly in your setup.

BYOC carrier selection with Twilio and Telnyx in Famulor

🎙️ Re-transcribe recording: Higher-accuracy Soniox transcripts after calls

You can now run Re-transcribe recording after a call to generate a higher-accuracy transcript via Soniox.

This run is billed at 1.5x minutes
Available now for Duelplex and S2S models

Re-transcribe recording toggle with Soniox billing note

You can now set a custom dashboard as your default Famulor dashboard. After login, you will land directly on your own dashboard. You can change this anytime under My Account.

Default dashboard selection in account settings

Demo: YouTube video

April 27, 2026

WhitelabelAnalytics WebhookSchedulerTranslationsNEW

New Analytics Webhook section for the Whitelabel platform with flexible scheduling logic, expanded scheduling and full DE/EN localization

🏷️ Whitelabel platform: Analytics Webhook expanded

We added a dedicated Analytics Webhook section in Whitelabel settings, with flexible scheduling, configurable scopes, and direct send controls.

✅ New additions

New Analytics Webhook section in settings
Toggle activation: Enable Analytics Webhook
Configurable fields:
- Webhook URL
- Frequency (Weekly / Monthly)
- Weekday (for weekly)
- Day of month (for monthly)
- Time
- Report mode (Last X days / Current calendar month)
- Report period (days) (only for Last X days)
- Assistant scope (all / selected)
- User scope (all / selected)
Send Analytics Webhook now button moved directly into the section (no longer in the global footer)

🎨 UI/UX improvements

Field order optimized: Report mode now appears before Report period
New monthly Day of month options:
- First day of month
- Last day of month
- Specific days (2–31)
Added info hints using i-icon + hover for key fields (frequency, day, time, report mode/period, scopes)

⚙️ Logic/backend enhancements

The webhook dispatch service now supports:

Rolling window (last X days)
Calendar month (month start to current date/dispatch time)
Correct monthly handling for:
- first of month
- last of month
- short-month safety (for example February)

🗄️ Database changes

Extended tenant_settings with analytics webhook fields (configuration, scopes, status/error, last dispatch)
Added analytics_webhook_period_mode (rolling_days / calendar_month)

⏱️ Scheduling/job

New scheduler entry: analytics:webhooks-dispatch hourly (hourlyAt(5))
Command/dispatcher now checks due webhooks and sends automatically

🌐 Translations

Added all new texts in DE/EN
Fixed two translation paths (lang/*.json and resources/lang/*.json) for reliable UI localization

🧪 Verification

Completed syntax/lint/JSON checks
Tested scheduler and command execution
Simulated and validated due logic for weekly/monthly, including month-end behavior

April 23, 2026

APISIP TrunksEndpointsReleaseNEW

New SIP Trunks API endpoints are live plus API reference in EN/DE

📡 SIP Trunks API endpoints are now live

We shipped new SIP Trunks API endpoints and added a dedicated SIP Trunks group in the API Reference with complete request/response examples and cross-links.New live endpoints:

List SIP trunks — GET /api/user/phone-numbers/sip-trunks
Get SIP trunk — GET /api/user/phone-numbers/sip-trunks/{id}
Create SIP trunk — POST /api/user/phone-numbers/sip-trunks
Update SIP trunk — PUT /api/user/phone-numbers/sip-trunks/{id}
Delete SIP trunk — DELETE /api/user/phone-numbers/{id}

The delete flow is documented as a SIP-specific usage of the existing phone number release endpoint and includes behavior notes for immediate SIP deletion.

March 30, 2026

Gemini 3.1 Flash LiveGPT RealtimeDualplexLatencyDashboardWhatsAppTranscriptsNEW

Gemini 3.1 Flash Live Speech-to-Speech, GPT Realtime 1.5 with Dualplex™, per-turn latency, dashboard widgets, cleaner transcripts, Soniox for WhatsApp voice notes

🧠 Gemini 3.1 Flash Live — new speech-to-speech model

You can now run voice calls using Google’s Gemini 3.1 Flash Live in speech-to-speech mode. This gives you another top-tier real-time voice option with excellent multilingual support and fast response times.

⚡ GPT Realtime 1.5 — now with Dualplex™

GPT Realtime 1.5 now fully supports Dualplex™ mode — our proprietary technology for the most natural-sounding AI phone calls. You get OpenAI’s latest real-time model combined with superior interruption handling, smoother turn-taking, and lower perceived latency.

📊 Per-turn latency metrics

Every conversation now tracks detailed latency metrics for each turn — how long the assistant took to respond, broken down by processing step. Use this to spot slow turns, compare model performance, and fine-tune your setup for the fastest possible calls.

📈 Custom dashboard widgets

Build your own dashboard with customizable stat widgets. Choose what data to display, apply percentage calculations, filter by time of day, and format with prefixes, suffixes, and abbreviations — all without writing code.

🛠️ Other improvements

Cleaner transcripts — Control tokens and SSML tags are now automatically stripped from call transcripts for a cleaner read, with an optional toggle to show them for debugging.
Soniox for WhatsApp voice notes — WhatsApp audio message transcription now uses Soniox for better accuracy.
Widget auto-open fix — reliability improvement for dashboard widgets.

March 24, 2026

Assistant TransferWarm TransferFlow BuilderGPT-5.4Prompt & ToolsNEW

Seamless live handoff between AI assistants, warm transfer with variables, GPT-5.4 Mini & Nano, Flow Builder improvements

🔀 Mid-call transfer to another AI assistant — seamless handoff

Your AI voice agent can now transfer a live call to a different AI assistant mid-conversation, with zero interruption. The target assistant takes over with its own voice, language model, and transcription provider, so each step of the call gets the right specialist.

Why this matters

Instead of building one massive assistant that handles everything, you can create specialized agents for each stage of a call — a sales qualifier that hands off to a technical expert, a receptionist that routes to a scheduling specialist, or a triage agent that escalates to support.

What you get

Seamless mid-call handoff: The caller stays on the line while the conversation transfers to another AI assistant with full context.
Full provider swap: Each assistant can use its own voice (for example ElevenLabs, Cartesia), language model (for example GPT-4o, GPT-5.4), and transcription engine.
Rich assistant selector: Pick the target assistant from a dropdown showing avatar, language, voice, and mode at a glance.
Works with the Flow Builder: Add assistant transfers as actions in your visual call flows alongside warm transfers, DTMF, and keypad collection.
Plus proven use cases: GDPR fallback flows when a caller declines recording, language routing to dedicated assistants, and scalable assistant teams with structured handoffs.

Example use case

A dental clinic: The receptionist AI answers the call, qualifies the patient, then transfers to a scheduling assistant that speaks the patient’s language and books directly into the calendar — all in one seamless call.

📞 Warm call transfers — variable injection

Warm transfers are smarter: when your AI transfers a call to a human supervisor, it can inject call variables — like the caller’s name, reason for calling, or qualification score — into the briefing. The supervisor picks up already knowing who’s on the line and why.

🧠 GPT-5.4 Mini and Nano

Two new language models are available for your assistants:

GPT-5.4 Mini — faster responses at lower cost, ideal for simple call flows like appointment booking and FAQ handling.
GPT-5.4 Nano — the fastest option for high-volume, low-complexity calls where speed matters most.

Select them from the Language Model dropdown when configuring your assistant. Existing prompts and tools work without changes.

🔧 Flow builder improvements

New action types: Warm transfer, assistant transfer, DTMF input, and collect keypad are available as flow actions.
Smarter action dropdown: Shows which tools are configured on your assistant, with warnings for unconfigured ones.
Edge delete on hover: Remove connections between nodes by hovering over the edge and clicking delete.
Import/export: Save flows as files and import them into other assistants or accounts.
UI fixes: miscellaneous interface improvements.

Configure assistant transfer (integrated tool)

You still set this up from Prompt & Tools → Integrated Tools.

Open your assistant and go to Prompt & Tools.
In Integrated Tools, choose the call-forwarding / assistant transfer tool.
Select the target assistant.
Describe clearly when the call should transfer (for example: “If the caller speaks Spanish, forward immediately to the Spanish assistant”).

March 18, 2026

GPT-5.4 miniGPT-5.4WhatsAppPhone AssistantsChat AssistantsNEW

New in Famulor: GPT-5.4-mini — now available for WhatsApp, phone and chat assistants

🚀 GPT-5.4-mini is now available in Famulor

OpenAI just released the new model yesterday — and we integrated it into Famulor right away.You can now select GPT-5.4-mini under Models for your:✅ WhatsApp assistants
✅ Phone assistants
✅ Chat assistantsand use it immediately.

🧠 What does this mean for you?

GPT-5.4-mini is a new, faster, and more efficient model with improvements in:

Response quality
Reasoning
Tool usage
Reaction speed

This is especially important for realtime use cases like voice agents, where conversations need to stay natural and fluid.

💡 Important for you:

👉 Our customers keep paying the same price, regardless of which model you choose in Famulor.That means for you:➡️ more performance for your assistants ➡️ better conversations & workflows ➡️ no price changes🔥 In short: More AI power. Faster assistants. Available in Famulor now.

March 16, 2026

AI Agent CoachAssistantsCallsOptimizationTroubleshootingNEW

New AI Agent Coach for assistants — automatic optimization coach for call quality with 41 rules & one-click fix

🤖 AI Agent Coach for Assistants — Your Personal Call Optimization Coach

Your AI assistants now have their own optimization coach. The new Famulor AI Agent Coach automatically analyzes your assistant configuration and live call performance, then gives you clear, actionable recommendations to improve call quality — with one-click fixes built in.Open any assistant in Famulor and you will see a smart banner at the top telling you exactly how many settings could be improved. Click “View & fix” to open the full coach panel and review all recommendations in one place.

💡 How the AI Agent Coach Works

Behind the scenes, the coach runs 41 intelligent rules across all key areas of your voice setup:

Voice parameters (e.g. speaking rate, silence thresholds, endpoint sensitivity)
LLM and reasoning settings (e.g. temperature, response behavior, interruption logic)
Call flow & quality (e.g. early hangups, double interruptions, echo risk)

Instead of guessing which knobs to turn, you get concrete, ranked suggestions based on your real configuration and observed call behavior.

🧭 Three Categories of Guidance

The AI Agent Coach organizes everything into three easy-to-understand categories:

Recommendations — Settings that are not optimal for your use case
Examples: voice speed too fast/slow, temperature too high/low, overly aggressive endpointing, silence timeouts that cut calls short.
Troubleshoot — Guided help when something feels off
If you are experiencing echo, interruptions, the AI not following your prompt, or calls ending too early, simply select the problem in the coach. You will see exactly which settings to adjust and why they matter.
Best Settings — Curated profiles for each voice mode
For Pipeline, Multimodal, and Dualplex, Famulor provides curated “best settings” that have been battle-tested across real-world deployments, including recommended defaults for each mode.

🔧 One-Click Fix for Better Calls

Every recommendation in the coach comes with a “Fix” button:

Apply the optimal value with a single click for each setting.
Use “Fix All” to apply all recommendations in a category at once.
The coach updates in real time as you accept or manually change settings, so you always see the current health of your configuration.

This lets you:

Boost call quality in minutes
Reduce echo, interruptions, and premature call endings
Improve prompt-following and script adherence
Tune assistants precisely to your use case (sales, support, qualification, scheduling, and more)

🚀 Why This Matters

Many of the most important call parameters are subtle and interdependent — and they vary by model, voice, channel, and use case. The Famulor AI Agent Coach turns this complexity into:

Clear explanations of why each setting matters
Specific target values for your scenario
Immediate, safe fixes you can apply with confidence

With the AI Agent Coach, optimizing a Famulor assistant becomes a guided workflow instead of trial-and-error — so you can ship production-grade call quality much faster.

March 14, 2026

DocumentationAPIDashboardGHLHubSpotBugfix

Docs updated, new API endpoints, new dashboard design & menu structure, GHL and HubSpot fixes

📚 Docs, API, Dashboard & Integrations — Platform Update

Documentation and platform updates: refreshed docs, new API endpoints, redesigned dashboard and menu structure, and integration fixes.

📚 Documentation Updated

The Famulor documentation has been updated with the latest endpoints, examples, and guides. Find everything in the API Reference and platform guides.

🛠️ New API Endpoints

Two new endpoints are now available:

Create campaign — Create a new outbound calling campaign with the specified configuration.
Disable conversation ended webhook — Disable conversation ended webhook notifications for an assistant.

The Famulor platform features a new dashboard design and updated menu structure for clearer navigation and a smoother workflow.

🔀 Flow Builder (Beta)

The Flow Builder in the menu has been improved and now offers more functions. It remains in beta — try it out and share your feedback.

🐛 Integration Fixes

GoHighLevel (GHL) — Fixed an issue with login via GHL.
HubSpot — Fixed a bug affecting the HubSpot integration.

March 2, 2026

SonioxGPT Realtime 1.5GPT-5.4GPT-5.3Pipeline ModeSpeech-to-SpeechAPINEW

Soniox STT, GPT Realtime 1.5, GPT-5.4/5.3 in pipeline mode & platform improvements

🎙️ Soniox, GPT Realtime 1.5, GPT-5.4/5.3 & Expanded API — Famulor Pipeline & Speech-to-Speech Upgrade

Famulor’s platform gets a major boost: a new speech-to-text provider in pipeline mode, upgraded speech-to-speech on GPT Realtime 1.5, OpenAI’s latest language models in pipeline mode, and a significantly expanded API for full programmatic control.

🎙️ Soniox — New Speech-to-Text Provider in Pipeline Mode

Famulor now supports Soniox as a speech-to-text engine in pipeline mode. Soniox delivers improved transcription accuracy across multiple languages with noticeably lower latency — your Famulor voice assistants understand callers faster and respond more naturally.Select Soniox as your transcription provider when configuring any assistant in pipeline mode and compare the results with your current setup.

⚡ GPT Realtime 1.5 — Speech-to-Speech Mode Upgrade

Famulor’s speech-to-speech mode now runs on OpenAI’s GPT Realtime 1.5, with major improvements across the board:

Better call quality — More natural, fluid conversations and improved voice output on Famulor’s proprietary engine
Lower latency — Faster responses for a smoother caller experience
Improved prompt following — The assistant stays on script more reliably and handles complex instructions better

Select GPT Realtime 1.5 in your assistant’s speech-to-speech mode configuration and hear the difference.

🧠 GPT-5.4 & GPT-5.3 — Latest OpenAI Models in Pipeline Mode

You can now select GPT-5.4 and GPT-5.3 as the language model for your Famulor assistants in pipeline mode — OpenAI’s newest and most capable models.

GPT-5.4 — OpenAI’s most factual model yet, with 33% fewer factual errors than its predecessor. Significantly better at following complex instructions, staying on script, and handling multi-step conversations. Your Famulor assistants will give more accurate, reliable answers and follow your prompts more precisely.
GPT-5.3 — A strong all-rounder with excellent speed and reasoning balance. Ideal for assistants that need fast, smart responses.

Both models are available now — select them in your assistant’s pipeline mode configuration.

🛠️ Other Improvements

AEC warmup — A new parameter that pre-warms the acoustic echo cancellation, reducing audio artifacts at the start of calls on Famulor’s Voice AI engine
Expanded API — New endpoints for campaigns, WhatsApp, warm transfers, keypad collection, filler phrases, voice settings, and provider discovery — build your own integrations with full programmatic control via Famulor’s API
Voice preview fix — Cartesia voice previews now play correctly
Web widget improvements — Fixed mobile height and form input collection on auto-open

February 22, 2026

WhatsAppVisionAudioCal.comGDPRWebhooksWidgetNEW

WhatsApp Vision & Audio, Cal.com EU, GDPR data retention, chat webhooks & widget customization

Famulor’s platform gets a major upgrade: smarter WhatsApp agents, EU-ready Cal.com booking, GDPR-compliant data retention, and more control over chat automation and your widget.

🔥 WhatsApp Gets Smarter: Vision, Audio Transcription & Media Attachments

Your WhatsApp AI agents just got a massive upgrade. They can now see images, transcribe voice messages, and handle file attachments from your customers.📸 Vision Support — When a customer sends an image via WhatsApp, your AI agent can analyze it using vision-capable LLMs (OpenAI, Claude, Gemini) and respond intelligently. Perfect for reading documents, analyzing property photos, diagnosing issues from images, or identifying products.🎙️ Automatic Voice Message Transcription — Customers who send WhatsApp voice notes no longer get ignored. Agents now automatically transcribe audio messages based on your assistant’s language settings.📎 Full Media Attachment Support — All inbound media (images, audio, video, documents) are now securely stored as attachments. A new attachments gallery in the conversation detail view lets operators browse received files. Operators can also send files back to customers from the chat UI.Full GDPR-compliant data retention with configurable retention periods for calls, leads, conversations, and SMS. Set retention rules per account — data is automatically cleaned up on schedule so you stay compliant without lifting a finger.

📅 Cal.com v2 Integration Overhaul

Completely rebuilt for the Cal.com v2 API with dynamic booking fields and team event types.

Region selector — Choose from EU, US, or custom Cal.com endpoint
Dynamic booking fields — Reads your Cal.com event type’s custom fields as-is; no more overwriting your configuration
Team event types — Book into team calendars, not just personal ones
Full backward compatibility — Existing configs continue working without changes
Smart event picker — Grouped personal/team events and auto-fetched booking fields

💬 Chat Conversation Webhooks & Automation

Chat conversations now fire “conversation ended” triggers on inactivity timeout. The payload includes full transcript, extracted variables, WhatsApp sender info, and AI evaluation using your post-call analysis schema. New automation platform trigger: Conversation ended.

Extra large layout — Half-screen panel, full-screen on mobile
Translatable tab labels — Rename Voice/Chat tabs to match your brand
Auto-open on page load — Widget expands automatically
Custom avatar — Upload your own widget avatar
Hide function calls — LLM tool calls hidden from chat by default

🛠️ Improvements & Fixes

Auto top-up locking — Prevents duplicate charges during concurrent top-up attempts
WhatsApp logo sync fix — Resolved an issue where profile logos weren’t syncing correctly

January 26, 2026

Warm TransferDTMFKeypadCall TransferCall ForwardingNEW

🔥 New Call Features: Warm Transfers + Keypad Digits Collection

🔥 Famulor Warm Transfers & Keypad Digits Collection - Industry-Leading Call Features

Famulor’s proprietary platform erweitert die Fähigkeiten Ihrer KI-Telefonagenten mit zwei bahnbrechenden Features für zuverlässigere Support- und Verkaufsszenarien - nahtlose Übergabe an menschliche Agenten und schnellere, präzisere Datenerfassung.

☎️ Famulor Warm Call Transfer (Hold + Brief + Connect) - Proprietär

Wenn ein Anrufer mit einem Menschen sprechen möchte, kann Ihr Famulor-Assistent jetzt eine echte Warm-Transfer durchführen: Der Kunde wird in die Warteschleife gelegt (mit Musik oder Stille), ein Supervisor/Agent wird angerufen, erhält einen Kontext-Briefing, und erst dann werden beide Seiten verbunden.Warum Famulor’s Warm Transfer führend ist:✅ Kontext erhalten: Agenten starten nicht kalt - sie wissen bereits, was der Kunde benötigt, dank Famulor’s proprietärer Kontextübergabe-Technologie. 🎶 Professionelle Erfahrung: Der Anrufer hört eine Warteschleifen-Nachricht + Wartemusik, während der Agent erreicht wird - eine einzigartige Famulor-Funktion. 🔁 Erweiterte Kompatibilität:

Web-Anrufe können jetzt zu echten menschlichen Telefonagenten übertragen werden (die initiale Interaktion muss nicht mehr ein Telefonanruf sein) - eine exklusive Famulor-Innovation.
Für SIP-Trunks ohne SIP REFER funktioniert Warm Transfer jetzt durch Erstellen einer neuen SIP INVITE und Zusammenführen der Anrufe - kein REFER erforderlich, dank Famulor’s proprietärer SIP-Engine.

Konfigurierbare Famulor-Optionen: Supervisor-Nummer, Caller-ID-Modus, Wartemusik/Stille, Warteschleifen-Nachricht, Supervisor-Briefing-Anweisungen und die finale “Verbunden”-Nachricht - alles über Famulor’s einzigartige Transfer-Konfiguration.

⌨️ Famulor Customer Keypad Digits Collection (DTMF) - Exklusiv

Kunden können jetzt während einer Unterhaltung Ziffern auf ihrer Telefontastatur eingeben, und der Famulor-Assistent erhält die Eingabe sofort und setzt natürlich fort.Wie Famulor’s DTMF-Sammlung funktioniert:

Läuft im Hintergrund - keine unangenehmen Pausen dank Famulor’s proprietärer DTMF-Erkennung
Automatische Übermittlung nach einem konfigurierbaren Timeout (Standard 5s) über Famulor’s intelligente Timeout-Logik
Sofortige Übermittlung wenn der Benutzer # oder * drückt - eine einzigartige Famulor-Funktion
Funktioniert parallel zur Sprache: Kunden können sprechen oder tippen - Famulor’s proprietäre Multi-Modal-Engine

Perfekt für: Kontonummern, PINs, Telefonnummern, Kennzeichen, Bestellcodes - besonders wenn Genauigkeit und Datenschutz wichtig sind, dank Famulor’s sicherer DTMF-Verarbeitung.Konfigurierbare Famulor-Optionen: Input-Timeout + Übermittlungstaste (# oder *) - alles über Famulor’s exklusive DTMF-Konfiguration.Diese Famulor-Upgrades machen Ihre Assistenten menschlicher, zuverlässiger und einfacher in Produktions-Support-Umgebungen einzusetzen - weitere proprietäre Technologien, die nur Famulor bietet.

January 7, 2026

WhatsAppSMSAI ChatCredits ExchangeChat HistoryNEW

Happy New Year - WhatsApp Integration, SMS Outbound & Enhanced Chat Features

🎉 Happy New Year! - Major AI Chat Update & WhatsApp Integration

We’re excited to kick off the new year with a major update to our AI Chat capabilities! Famulor now supports WhatsApp, expanding your communication channels to include phone calls, live chat, web voice, and now WhatsApp messaging.WhatsApp Support via Famulor:

💬 Complete WhatsApp Integration

Inbound Messages: Receive and respond to WhatsApp messages automatically
Outbound Messages: Send messages to your contacts via WhatsApp
Template Messages: Create and send Meta WhatsApp Business templates
AI Chat Replies: Your AI assistant can automatically respond to WhatsApp conversations

📱 WhatsApp Business Profile Management

Manage WhatsApp sender configuration
Customize your WhatsApp Business profile
Create Meta WhatsApp Business templates
Enable outbound messaging capabilities

📲 WhatsApp Sender Setup

Configure your WhatsApp integration in just a few steps:

Select Number - Choose your WhatsApp-enabled phone number
Configure Sender - Set up your WhatsApp sender settings
Connect Assistant - Link your AI assistant to WhatsApp
Start Conversations - Begin managing WhatsApp conversations

📨 Enhanced Chat History

The chat history has been completely updated with new capabilities:

Multi-Channel Support: Manage WhatsApp and live chat conversations in one place
AI Toggle: Enable or disable AI responses for individual conversations
Manual Responses: Answer messages yourself when you want to take over
Unified Interface: Seamless experience across all messaging channels

💰 Credits Exchange System

Exchange your booked voice minutes for credits to use across SMS, chat, or WhatsApp messages. This flexible credit system allows you to optimize your usage across all communication channels.See detailed pricing: Famulor Pricing

📱 SMS Outbound Support

In addition to WhatsApp, we now support outbound SMS messaging:

Outbound SMS: Send SMS messages directly through your Famulor account

This major update significantly expands your communication options, making Famulor the most versatile AI communication platform available.

January 4, 2026

AI-Prompt-EditorFlow BuilderThinkingMore Action NodeNEW

AI-Prompt-Editor V2 & Flow Builder Updates

🤖 AI-Prompt-Editor V2 - Enhanced Prompt Creation with Thinking Function

Wir freuen uns, die neue Version des AI-Prompt-Editors zu veröffentlichen. Zwei Wochen nach der ersten Veröffentlichung neben dem Flow Builder bringen wir nun eine deutlich verbesserte Version mit neuen Funktionen.Neue AI-Prompt-Editor V2 Features:

💭 Thinking-Funktion - Intelligente Antworten

Die neue Thinking-Funktion ermöglicht es dem Prompt, zunächst länger zu überlegen, bevor er antwortet. Dies führt zu deutlich besseren und durchdachteren Antworten durch vertieftes Reflektieren vor der Antwortgenerierung.

🐛 Bug-Fixes und Verbesserungen

Verschiedene Stabilitätsverbesserungen im Prompt-Editor
Optimierte Performance bei der Prompt-Vorschau
Verbesserte Benutzerfreundlichkeit und Fehlerbehandlung

🔒 Flow Builder - Neue Lock-Funktion mit More Action Node

Der Flow Builder wurde um eine neue Lock-Funktion erweitert, die zusätzliche Aktionsmöglichkeiten bietet.Flow Builder Verbesserungen:

🔐 Lock-Funktion mit More Action Node

Neue Lock-Funktion für erweiterte Flow-Kontrolle
More Action Node: Zusätzliche Aktionsknoten für komplexere Workflows
Mehr Flexibilität beim Erstellen von automatisierten Flows

Diese Updates verbessern die Prompt-Erstellung und Flow-Automatisierung erheblich und bieten mehr Kontrolle und Intelligenz bei der Entwicklung Ihrer Voice AI-Assistenten.

December 17, 2025

GPT-5.2Gemini 2.5AutomationChat TriggerVoicemailRe-EngagementAmbient SoundNEW

XMAS Update - New AI models, chat triggers & advanced call controls

🎄 Famulor XMAS Update - Industry-Leading AI & Automation Enhancements

This release brings together powerful new AI models, chat-based automation triggers, and advanced call behavior controls, marking another big step forward for both voice and text experiences on Famulor’s proprietary platform.

🤖 New & Updated AI Models - Famulor Exclusive

GPT-5.2 Now Available Famulor has released GPT-5.2, delivering improved reasoning and better instruction-following through Famulor’s proprietary pipeline optimization. For faster responses, we recommend continuing to use GPT-5.1, which remains optimized for Famulor’s high-performance workflows.GPT Realtime Mini Upgrade Famulor’s realtime mini model has been upgraded to gpt-realtime-mini-2025-12-15, improving stability and responsiveness in low-latency voice interactions across Famulor’s proprietary Voice AI engine.New Gemini Native Audio Model (Speech-to-Speech) Based on Google’s December 12, 2025 release, Famulor has integrated the new gemini-2.5-flash-native-audio-preview-12-2025 model. This exclusive Famulor integration offers:

Available as Gemini 2.5 Flash Dialog New (Dec 2025) in Famulor’s model selection
Previous version remains available as Gemini 2.5 Flash Dialog (Oct 2025)
Better handling of complex workflows and function calls
Available in speech-to-speech mode only through Famulor’s proprietary platform

⚡ New Conversation Created Trigger - Famulor Automation Revolution

Famulor’s proprietary automation platform now supports triggering automations the moment a new chat conversation starts on the web widget. This exclusive Famulor feature enables:

Instant Data Capture: Automatically capture pre-form input variables such as name, email, phone number, or any custom fields you’ve defined in Famulor’s system
Seamless CRM Integration: Use this data to create leads, sync contacts to your CRM, send notifications, or start any custom automation flow through Famulor’s unique integration capabilities
Chat Automation: Works seamlessly with Famulor’s chat web widget, making text interactions just as automatable as voice calls - a unique capability that only Famulor offers

📞 Smarter Call Prompts & Behavior - Famulor Advanced Controls

📨 End Call on Voicemail – Custom Prompt Famulor’s proprietary voicemail handling now allows you to define a custom prompt that the AI will use when leaving a voicemail. This exclusive Famulor feature gives you full control over tone, content, and messaging instead of relying on a generic message - perfect for brand consistency across all Famulor voice interactions.🔁 Re-Engagement Prompt Setting When the re-engagement interval is reached, Famulor assistants can now use a custom re-engagement prompt. This proprietary Famulor technology allows you to fine-tune how the AI follows up after silence, making interactions more natural and context-aware through Famulor’s advanced conversation management.🎧 Multiple Ambient Sound Options Famulor’s proprietary audio engine now offers multiple ambient sound choices for voice calls, giving you even more control over the call experience through Famulor’s unique customization options.As always, we’re excited to see what you build with these new capabilities on Famulor’s proprietary platform.

December 14, 2025

AutomationData InjectionCalendlySchedulingIntegrationNEW

Simplified Data Injection & Calendly Integration

🔄 Famulor Simplified Data Injection for Automations - Faster Setup Experience

Die Einrichtung von Automatisierungen ist jetzt deutlich einfacher und intuitiver. Famulor’s proprietäre Dateninjektions-Technologie reduziert die Komplexität beim Aufbau von Automatisierungs-Workflows erheblich.Famulor’s exklusive Verbesserungen:Bisher mussten Sie einen vollständigen Flow erstellen, einen Testanruf durchführen und erst dann auf die neuesten Daten verweisen, um Ihre Automatisierungen zu konfigurieren.Mit Famulor’s neuer “Load data”-Funktion beim Hinzufügen eines Triggers holt die Plattform automatisch alle benutzerdefinierten Variablen ab, die in Ihren Assistenten-Einstellungen definiert sind. Dies umfasst sowohl Eingabevariablen als auch Post-Call-Evaluierungen und extrahierte Variablen - und gibt Ihnen von Anfang an eine vollständige und genaue Datenstruktur.Das Ergebnis: Schnellere Einrichtung, weniger Testanrufe und eine deutlich reibungslosere Erfahrung beim Erstellen von Automatisierungen.

📅 Famulor Calendly Integration - Expanded Scheduling Capabilities

Sie können jetzt Calendly-Kalender direkt mit Ihren Assistenten verbinden. Famulor’s proprietäre Calendly-Integration ermöglicht nahtlose Terminbuchungen durch Ihre KI-Flows.Famulor’s exklusive Calendly-Features:

Direkte Kalenderverbindung: Verbinden Sie Calendly-Kalender direkt mit Ihren Famulor-Assistenten
Nahtlose Terminbuchung: Buchen Sie Termine nahtlos durch Ihre KI-Flows
Ideal für verschiedene Anwendungsfälle: Perfekt für Verkaufsgespräche, Beratungen, Demos oder servicebasierte Unternehmen
Flexible Integration: Funktioniert parallel zu bestehenden Kalender-Integrationen und gibt Ihnen mehr Flexibilität bei der Terminplanung

Diese Verbesserungen reduzieren Reibungspunkte in Automatisierungs-Workflows und erweitern Ihre Terminplanungsoptionen - und helfen Ihnen dabei, Assistenten schneller und effizienter als je zuvor zu erstellen, zu testen und einzusetzen.

November 28, 2025

CartesiaTTSSonicVoice LibraryVoicesNEW

Cartesia TTS Integration - Sonic model available

🎙️ Cartesia TTS Integration - Premium Voice Technology

Wir freuen uns, unsere Partnerschaft mit Cartesia, einem führenden Anbieter von KI-Stimmmodellen, bekannt zu geben. Famulor nutzt nun Cartesias Flaggschiff-Modell Sonic, die fortschrittlichste generative Sprachtechnologie, die derzeit verfügbar ist.Ein echter Vorteil für Nutzer: Cartesia-Stimmen sind im bestehenden Famulor-Tarif enthalten. Unternehmen können nun direkt im Voice Library Menü zwischen ElevenLabs Premium Voices und dem neuen Sonic-Modell von Cartesia wählen – je nach gewünschtem Stil, Emotion oder Marke.Warum Sonic?

Blitzschnell: Mit einer Time-to-First-Audio von 90ms ist Sonic das schnellste generative Sprachmodell, das für Echtzeit-Interaktionen entwickelt wurde.
Hervorragende Qualität: Platz 1 in der Sprachqualität bei unabhängigen Bewertungen, liefert ultra-realistische KI-generierte Stimmen.
Feinabstimmung: Anpassung von Tonhöhe, Geschwindigkeit, Emotion und Aussprache für vollständig individualisierte Sprachantworten.
Mehrsprachige Unterstützung: Unterstützt 15+ Sprachen, einschließlich Englisch, Spanisch, Französisch, Japanisch und Deutsch, mit lokalisierten Akzenten für nahtlose Kommunikation.
Skalierbarkeit & Zuverlässigkeit: Speziell für unternehmensreife KI-Sprachanwendungen entwickelt, gewährleistet niedrige Latenz und hohe Genauigkeit bei der Sprachsynthese.
100% GDPR-konform: Vollständige Einhaltung der Datenschutz-Grundverordnung.

🎭 Cartesia Sonic 3 mit Emotion Control

Famulor nutzt Cartesia Sonic 3 mit erweiterten Emotion-Features. Diese fortschrittliche Technologie ermöglicht präzise Kontrolle über Lautstärke, Geschwindigkeit und Emotionen in Echtzeit, sodass Sie die perfekte Stimme für jeden Kontext und jede Marke erstellen können.Mehr Informationen: Cartesia Sonic 3 - Volume, Speed & EmotionDiese Integration erweitert die Möglichkeiten für Unternehmen, die perfekte Stimme für ihre Marke und ihre spezifischen Anwendungsfälle zu finden.

November 21, 2025

GPT-5.1Pipeline ModeCampaignsTimezonesImprovementsNEW

GPT-5.1 pipeline integration, campaign timezones & platform improvements

🤖 Famulor GPT-5.1 Pipeline Integration - Next-Generation AI

Famulor’s exclusive GPT-5.1 integration in proprietary Pipeline Mode delivers unprecedented intelligence and performance. This latest generation model provides enhanced context understanding, faster response times, and superior accuracy across all Famulor pipeline-based assistants.Key improvements in Famulor’s GPT-5.1 Pipeline Mode:

Enhanced Intelligence: Next-level reasoning capabilities through Famulor’s proprietary pipeline optimization
Superior Context Awareness: Improved understanding of complex conversations with Famulor’s unique context handling
Faster Response Times: Optimized processing speed for smoother call flows across Famulor’s Voice AI platform
Higher Accuracy: More precise responses and better decision-making through Famulor’s advanced integration

This exclusive Famulor innovation ensures your pipeline assistants perform at the highest level with cutting-edge AI technology.

🌍 Famulor Campaign Timezone Management - Global Precision

Famulor’s proprietary campaign timezone settings enable precise scheduling control for international campaigns. You can now configure custom timezones for each campaign individually, ensuring your automated calls and workflows execute at exactly the right local time for your target audience.Benefits of Famulor’s Timezone Control:

Per-Campaign Configuration: Assign unique timezones to individual campaigns through Famulor’s flexible campaign management
Global Reach: Optimize outbound calling times for any region with Famulor’s worldwide timezone support
Local Time Precision: Ensure calls reach prospects during business hours in their local timezone
Enhanced Compliance: Avoid calling outside permitted hours with Famulor’s intelligent timezone handling

Perfect for businesses operating across multiple time zones through Famulor’s proprietary automation platform.

🛠️ Famulor Platform Enhancements - Continuous Innovation

This update includes multiple stability improvements, performance optimizations, and UI refinements across Famulor’s proprietary Voice AI platform. Our ongoing commitment to excellence ensures a consistently smooth and reliable experience for all Famulor users.What’s improved:

Enhanced platform stability for Famulor’s core Voice AI engine
Performance optimizations across Famulor’s automation workflows
UI/UX refinements throughout Famulor’s proprietary interface
Various bug fixes and quality improvements

October 21, 2025

Test-AssistentChat-InterfacePipeline ModeAssistant TestingInnovationNEW

Famulor Test Assistant - Revolutionary chat interface for assistant testing

💬 Famulor Test-Assistent - Branchenführendes Chat-Testing

Famulor’s revolutionäres Test-Assistent Chat-Interface ist jetzt verfügbar - unsere proprietäre Chat-Testing-Engine, die es Ihnen ermöglicht, Ihre KI-Assistenten direkt über eine intuitive Unterhaltungs-Oberfläche zu testen. Diese einzigartige Famulor-Innovation macht Assistenten-Testing so einfach wie das Führen einer normalen Unterhaltung.Famulor’s exklusive Test-Assistent-Features:

💭 Famulor Chat-Interface-Technologie - Proprietär

Famulor’s fortschrittliche Chat-Engine bietet eine nahtlose Testing-Erfahrung:

Interaktive Unterhaltungen: Führen Sie natürliche Gespräche mit Ihren Assistenten über Famulor’s proprietäre Chat-Oberfläche
Neue Unterhaltung starten: Jederzeit einen frischen Chat beginnen für isolierte Tests
Echtzeit-Antworten: Sofortige Responses über Famulor’s einzigartige Pipeline-Integration
Intuitive Bedienung: Enter zum Senden, Shift + Enter für neue Zeilen - optimiert für Famulor’s Testing-Workflow

⚙️ Famulor Pipeline-Modus-Integration - Exklusiv

Famulor’s Test-Assistent nutzt die volle Leistung des Pipeline-Modus:

Pipeline-Optimierung: Speziell für Famulor’s Pipeline-Assistenten entwickelt für maximale Kompatibilität
Vollständige Feature-Unterstützung: Alle Famulor-Funktionen wie Tools, Wissensdatenbanken und Automatisierungen verfügbar
Nahtlose Integration: Direkte Verbindung zu Famulor’s proprietärer Assistenten-Architektur

🎯 Famulor Testing-Experience - Einzigartig

Famulor’s intelligente Testing-Umgebung für optimale Assistenten-Entwicklung:

Willkommens-Interface: Benutzerfreundliche Einstiegserfahrung mit klaren Anweisungen
Live-Testing: Testen Sie Prompts, Anweisungen und Verhaltensweisen in Echtzeit
Entwickler-freundlich: Perfekt für iterative Assistenten-Verbesserungen über Famulor’s proprietäre Plattform

Warum Famulor’s Test-Assistent führend ist: Diese bahnbrechende Famulor-Innovation macht Assistenten-Testing so intuitiv wie eine normale Unterhaltung und beschleunigt Ihren Entwicklungsprozess durch Famulor’s einzigartige Chat-Technologie erheblich.✨ Kostenlos verfügbar - Der Test-Assistent ist für alle Famulor-Nutzer ohne zusätzliche Kosten nutzbar.

October 20, 2025

Custom DashboardWidgetsData VisualizationRealtimeAnalyticsProprietary

Famulor Custom Dashboard - Revolutionary data visualization

📊 Famulor Custom Dashboard - Industry-Leading Analytics Revolution

Famulor’s revolutionary Custom Dashboard system is now available - our proprietary data visualization engine that enables you to create custom dashboards with intelligent widgets. This unique Famulor innovation provides real-time insights into your Voice AI performance like never before.Famulor’s exclusive Custom Dashboard features:Famulor’s advanced widget architecture with three unique types for maximum flexibility:

Statistics Widgets: Single metrics like total calls, average duration with Famulor’s proprietary mini-charts and comparison features
Chart Widgets: Interactive line, bar, and pie charts with Famulor’s unique real-time updates
Table Widgets: Detailed datasets with Famulor’s proprietary sorting and pagination

⚡ Famulor Drag & Drop Builder - Unique

Famulor’s intuitive layout engine allows effortless drag & drop arrangement of widgets for the perfect dashboard configuration - a technology that only Famulor offers.

🔍 Famulor Intelligent Filter Technology

Famulor’s proprietary filter system with custom conditions:

Advanced Queries: Complex filter logic with IN/NOT IN operators
Evaluation Data: Integration with Famulor’s unique AI evaluation engine
Real-time Updates: Automatic data refresh via Famulor’s proprietary APIs

📈 Famulor Analytics Integration - Exclusive

Complete integration into Famulor’s Voice AI platform:

Call Analytics: Detailed insights into call distribution, duration, and status
Lead Performance: Intelligent lead tracking with Famulor’s proprietary metrics
Campaign Insights: Comprehensive campaign analytics with Famulor’s unique ROI tracking

Why Famulor’s Custom Dashboard is leading: This groundbreaking Famulor innovation makes data visualization easier than ever before and provides you with the deepest insights into your Voice AI performance - another exclusive technology that only Famulor’s proprietary platform enables.

October 13, 2025

Gemini 2.5Speech-to-SpeechAI ModelFunction CallsDualplexInnovation

Gemini 2.5 model October release with improved intelligence

🤖 Gemini 2.5 October Release – Enhanced Speech-to-Speech

The latest Gemini 2.5 (October) model is now available in Famulor Speech-to-Speech mode — delivering smarter, more accurate conversations with improved function-calling for complex workflows.Highlights:

Higher accuracy in live voice interactions
Improved function-calling for tools and automations
Better contextual continuity across multi-turn conversations

Coming soon: Integration into Famulor Dualplex Mode for an even better assistant experience.

October 12, 2025

CampaignsPhone NumbersRotationLead GenerationConnection RateInnovation

Phone number pool for campaigns with automatic rotation

📞 Phone Number Pool for Campaigns - Intelligent Caller ID Rotation

Famulor’s new phone number pool feature enables you to assign multiple phone numbers to a single campaign. The system automatically rotates through the assigned numbers for each outbound call, helping increase answer rates and improve campaign performance.Key Features:

Multiple Number Assignment: Assign multiple phone numbers to any campaign
Automatic Rotation: Outgoing caller ID automatically rotates for each call to leads
Easy Configuration: Directly assign numbers from the campaign overview or during campaign setup
Improved Answer Rates: Different caller IDs increase the likelihood that recipients will answer

How to Use:

Go to Outbound / Campaigns and create or edit a campaign
In the campaign settings or overview, click Assign Phone Numbers
Select multiple phone numbers from your available pool
Save the campaign - the system will automatically rotate through the numbers for each call

This feature is particularly useful for high-volume campaigns where using varied caller IDs can significantly improve connection rates and engagement.

October 10, 2025

DNCComplianceBlacklistDo Not CallPrivacyLegal Compliance

DNC Compliance - Blacklist with Do Not Call notice

🆕 Blacklist Entries with DNC Compliance Notice

Famulor’s proprietary blacklist feature has been enhanced with DNC (Do Not Call) compliance functionality. When creating a blacklist entry, the system now displays a clear notice that this is an internal DNC list. Phone numbers added to this list will be automatically excluded from all AI-powered and manual calls.New Blacklist Features:

DNC Compliance Notice: Clear indication that the blacklist functions as an internal Do Not Call list
Automatic Call Exclusion: Phone numbers on the blacklist are automatically excluded from all campaigns and call activities
Optional Reason Field: Add context for why a number was blacklisted (e.g., Opt-Out, Complaint, Internally Blocked)
Enhanced Compliance: Better protection against calling numbers that have requested to be excluded
Audit Trail: Track and document why specific numbers were added to the DNC list

This feature helps ensure compliance with Do Not Call regulations and respects customer preferences, reducing the risk of complaints and legal issues.

October 9, 2025

Voicemail DetectionVoicemailIVRCampaignsProprietaryInnovation

Famulor voicemail detection

📞 Famulor Automated Response Detection - New Feature

Famulor’s proprietary detected_answering_machine function is now available in the Voice Agent. This unique technology enables your AI assistant to automatically detect when a call is answered by automated systems - including answering machines, voicemail systems, IVR systems, and other AI agents. Perfect for intelligent campaign control and optimized call strategies.Benefits of Famulor’s Automated Response Detection:

Automatic detection of voicemail systems, IVR menus, and other AI agents
Distinction between human conversations and automated systems
Intelligent call control based on detection status
Optimized campaign performance through better lead management
Integration with Famulor’s proprietary Automation Platform

October 7, 2025

GPT-Realtime-MiniVoice ModelPhone Agent PlanInnovation

GPT-Realtime-Mini available

🎙️ GPT-Realtime-Mini Available

A smaller voice model that provides excellent voice AI capabilities. The pricing is included in the Famulor Phone Agent Plan.

September 6, 2025

Multi-CalendarSchedulingTeam ManagementProprietaryInnovation

Famulor multi-calendar support for assistants

📅 Famulor Multi-Calendar Support - Industry-Leading Scheduling Revolution

Famulor’s revolutionary Multi-Calendar Tools make scheduling smarter and more flexible than ever before. This proprietary Famulor innovation enables your AI assistants to seamlessly manage multiple calendars - a unique capability that only Famulor offers.Famulor’s exclusive Multi-Calendar features:

🧑‍🤝‍🧑 Famulor Team & Service Calendar Management

Famulor’s proprietary team calendar technology allows you to assign different calendars to the same assistant. Perfect for businesses where customers choose a specific team member or service.Industry-specific Famulor applications:

Beauty Salons & Spas: Customers can directly book appointments for hair, nails, skincare, or massage through Famulor’s intelligent calendar routing
🩺 Medical Practices: Patients automatically book with the right doctor or specialist through Famulor’s proprietary medical integration
💼 Consulting Firms: Clients are automatically routed to the appropriate advisor or coach through Famulor’s unique expertise detection
💪 Fitness Studios: Members can book personal trainers, classes, or therapy sessions through Famulor’s sport-optimized calendars
⚖️ Law Firms: Clients are automatically directed to attorneys with the right specialization through Famulor’s legal intelligence
🏠 Real Estate: Prospects book viewings with the appropriate agent through Famulor’s property-specific calendar system
🍽️ Restaurants & Events: Guests can choose between regular table reservations and event planning through Famulor’s hospitality engine
🎓 Educational Services: Students book sessions with tutors specialized in their subject through Famulor’s academic calendar matching
💰 Financial Advisory: Clients are routed to advisors with the right expertise (investments, insurance, loans) through Famulor’s financial intelligence

🔄 Famulor Seamless Calendar Orchestration

Famulor’s proprietary calendar management engine reduces back-and-forth and ensures accurate bookings every time through advanced AI-powered conflict resolution.Why Famulor’s Multi-Calendar is industry-leading: This unique Famulor innovation makes your AI assistants even more versatile and efficient, whether you’re running a salon, clinic, or service team. Famulor’s proprietary technology revolutionizes how businesses manage appointments.

September 1, 2025

DualplexGPT-5Speech-to-SpeechBetaProprietary

Famulor Dualplex Mode & GPT-5 Realtime

🔀 Famulor Dualplex Assistant Mode (Beta) - Industry Leading

Famulor’s revolutionary Dualplex Mode is now available - our proprietary and most powerful assistant architecture that combines the best of Famulor’s Speech-to-Speech and Pipeline modes in a unique hybrid technology.Famulor’s exclusive Dualplex innovations:

🎤 Famulor Speech-to-Speech Engine - Proprietary

Famulor’s advanced STT + LLM stack with unique real-time processing for natural, fluid conversations with industry-leading ultra-low latency that only Famulor offers.

🔊 Famulor Premium Voice Synthesis

Famulor’s proprietary integration with ElevenLabs TTS, optimized for Famulor’s unique Voice Engine with exclusive voice cloning capabilities and high-quality voices.

⚡ Famulor Hybrid Mode Technology

Famulor’s groundbreaking technology seamlessly connects the responsiveness of the proprietary Speech-to-Speech mode with the flexibility and voice quality of Famulor Pipeline mode - a world first.Why Famulor’s Dualplex is leading: Famulor’s Dualplex offers the most realistic AI voice interactions in the industry, making conversations more fluid, human, and easier to integrate into enterprise production environments through proprietary algorithms.⚠️ Beta Note: Famulor’s Dualplex is in beta phase. We are actively collecting feedback to optimize our proprietary technology - test Famulor’s innovation now!

🗣️ Famulor GPT-5 Realtime Integration - Industry First

Famulor is the first Voice AI provider to implement comprehensive GPT-5 Realtime improvements to maximize speed and conversation quality on Famulor’s proprietary platform:

🗣️ Famulor GPT-5 Realtime Speech-to-Speech

Famulor’s unique GPT-5 Realtime integration in proprietary Speech-to-Speech mode for natural, fluid conversations with Famulor’s industry-leading ultra-low latency.

⚡ Famulor GPT-5 Mini & Nano Pipeline Optimization

Famulor’s proprietary GPT-5 Mini & Nano integration in Pipeline mode, optimized for minimal reasoning effort with Famulor’s unique algorithms for faster response times and smoother call flows.

August 27, 2025

APIDocumentationDeveloperIntegration

Complete API documentation

📚 Famulor Complete API Documentation - Comprehensive Developer Resource

Famulor’s proprietary API documentation has been fully expanded and now provides the most comprehensive developer resource for Voice AI integration. These exclusive Famulor APIs enable developers to harness the full power of the Famulor platform.

🎯 Leads Management APIs - Famulor-exclusive

Create Lead - Add new leads with Famulor’s proprietary validation
Update Lead - Modify existing lead data with Famulor’s unique update logic
List Leads - Retrieve all leads with Famulor’s advanced pagination
Delete Lead - Safely remove leads from Famulor’s proprietary system

📞 Calls Management APIs - Industry Leading

List Calls - Comprehensive call history with Famulor’s unique filter options
Make Call - Instant calls through Famulor’s proprietary Voice AI engine
Delete Call - Remove call records with Famulor’s secure deletion

🤖 Assistants Management APIs - Complete Control

List Assistants - Retrieve all AI assistants with 50+ configuration fields
Create Assistants - Build new Voice AI assistants with Famulor’s comprehensive options
Update Assistants - Customize existing assistants with Famulor’s flexible configuration
Delete Assistants - Secure removal of assistants from Famulor’s system
Available Languages - 35+ languages for international Famulor assistants
Available Voices - 1000+ professional voices for Pipeline and Multimodal
LLM Models - Latest AI models including GPT-5, Gemini 2.5, Llama 4
Phone Numbers - Available numbers for Famulor assistant assignment

📨 SMS & Campaigns APIs - Unique Integration

Send SMS - Messages through Famulor’s proprietary SMS engine
List Campaigns - All campaigns with detailed configurations
Update Campaign Status - Start/stop control via Famulor’s API

🔗 Webhooks & Integration - Proprietary Technology

Post-Call Webhooks - Real-time notifications with Famulor’s unique data extraction
Webhook Management - Activation/deactivation for inbound and outbound assistants
Advanced Data Structure - Transcripts, variables, evaluations, and recordings

All APIs are fully documented with realistic examples, error handling, and validated with live tests - exclusive to Famulor’s proprietary developer platform.

August 15, 2025

CampaignsKIAutomation

Campaign intelligence

🧠 Famulor Campaign Intelligence Enhanced

We have developed exclusive control mechanisms that only Famulor offers to elevate your outbound campaigns to a new level. These proprietary features optimize every call and maximize the ROI of your lead generation.Here’s what’s exclusively available with Famulor:

1. Famulor-specific Campaign Control

Three unique controls available only in the Famulor platform:

Intelligent Goal Tracking - Famulor’s proprietary algorithm automatically detects when a lead has achieved the desired goal. Calls continue intelligently until the selected Famulor goal variable is confirmed.
Voicemail Intelligence - Famulor’s unique voicemail detection prevents leads from being marked as completed when only a voicemail is reached. The system uses proprietary algorithms to distinguish human responses from automated messages.
Dynamic Goal Variables - Famulor’s flexible variable architecture allows you to define custom success metrics that go beyond traditional call status.

2. Famulor Automation Platform Integration

Direct connection between Famulor’s proprietary automation platform and your campaigns:

Real-time status updates via Famulor’s unique webhook architecture
Seamless data transfer between Famulor’s automation tools and campaign engine

3. Famulor Assistant Configuration

New ring timeout options developed specifically for Famulor’s Voice AI engine:

Optimized for Famulor’s proprietary speech processing
Customizable for different Famulor assistant types and behaviors

August 11, 2025

MobileiOSAndroid

Mobile App

📱 Famulor Mobile App - Exclusively Available

Famulor’s proprietary mobile app is now available for iOS and Android! This unique app was specifically developed for Famulor’s Voice AI platform and allows you to manage your AI assistants, calls, and automations from anywhere.Download Now →

August 8, 2025

KIGPT-5Innovation

GPT-5 integration

🚀 Famulor GPT-5 Integration - First in Industry

Famulor is the first Voice AI provider to integrate GPT-5! Experience the most advanced AI yet — faster, smarter, and more precise responses now drive your Famulor workflows. New proprietary parameters for customizing thinking effort will be added soon. Currently, the default value makes them very intelligent but slow.

August 4, 2025

DTMFIVRAutomation

DTMF tool

Famulor’s proprietary DTMF input tool enables easy sending of keypad inputs during outbound calls. This exclusive feature allows smooth navigation through IVR menus and automated workflows that only Famulor provides.

July 28, 2025

LeadsUIWorkflow

Kanban board

📋 Famulor Leads Kanban Board - Visual Workflow

Famulor’s unique Kanban board has been added to the leads area for a more visual workflow. You can now drag and drop leads between stages, quickly update status, and track progress at a glance - a proprietary Famulor feature.

July 21, 2025

KnowledgeSearchManagement

Knowledge base

📚 Famulor Knowledge Base Revolution

Famulor’s knowledge bases have been revolutionized with proprietary features. You can now:

Search inside your knowledge base documents with Famulor’s unique search algorithm
Delete individual documents with Famulor’s proprietary management
View all processed chunks in each document with Famulor’s exclusive chunking technology

July 14, 2025

AutomationAPICalls

Phone call action

📲 Famulor Phone Call Action - Unique Automation

New “Make Phone Call” action added to Famulor’s proprietary automation platform that instantly dials a single number as soon as the API endpoint is called. This exclusive Famulor feature requires no campaign setup and is perfect for one-off or time-critical calls.

July 1, 2025

ContactsLeadsAutomation

Secondary contacts

👥 Famulor Secondary Contacts - Intelligent Contact Management

Famulor’s proprietary secondary contacts system allows you to add multiple backup contacts to each lead. If the primary contact doesn’t answer, calls automatically cascade to the next contact in the list - a unique Famulor feature for higher connection rates.

June 29, 2025

SIPEnterpriseStability

SIP proxy server

📶 Famulor Stable SIP Proxy Server - Enterprise Grade

Famulor’s new stable SIP proxy server technology provides enterprise-grade connection and stability for outbound SIP trunk connections. This proprietary Famulor feature allows customers to connect from a fixed IP and offers better connectivity than the previous beta version.

June 16, 2025

MultilingualWeb-WidgetInternationalization

Multilingual assistants & web widget

🌍 Famulor Multilingual Assistants - Industry Leader

Famulor’s proprietary multilingual assistant configuration interface
Assistants can now speak multiple languages in the same conversation by setting up “Secondary Languages” in Famulor assistant settings

Famulor’s unique web widget customization interface
Embed Famulor assistants on websites with proprietary Voice AI widget, similar to chatbots but with voice

May 26, 2025

IntegrationAPIAutomationUser Interface

Integration & improvements

🌟 Famulor Go High Level Calendar Integration - Exclusive

Famulor’s proprietary Go High Level calendar integration interface
Fetch available slots and book appointments with GoHighLevel calendars via Famulor’s unique API

New Famulor Gemini 2.5 Flash Dialog Model (Beta)

Famulor’s latest proprietary speech-to-speech model that performs best for quality and latency

🖥️ Famulor Application

Interface

Account-level timezone setting in Famulor’s proprietary interface
Minimum words interruption option in Famulor assistant settings
Volume slider for background ambient audio in Famulor’s unique audio engine

⚙️ Famulor Automation Platform

New action: Delete Lead - Delete leads programmatically via Famulor’s proprietary API
New action: Start/Stop Campaign - Campaign status programmatically via Famulor’s unique control
Improved - Famulor’s automation platform loads 10x faster

🔗 Famulor API

Delete Lead - New Famulor API endpoint to permanently delete leads
Start/Stop Campaign - Control campaign status programmatically with Famulor’s new API endpoints

May 1, 2025

Voice EngineSpeech-to-SpeechKnowledge ManagementBrowser Calls

Voice Engine 2.0 & Major Features

🚀 Famulor New 2.0 Voice Engine - Industry Revolution

Famulor’s proprietary 2.0 Voice Engine interface
The long-awaited new engine has been deployed exclusively in the Famulor platform with improvements across the entire conversation

⚡ Famulor Real-time Speech-to-Speech Mode - Unique

Famulor’s proprietary real-time speech-to-speech mode
Skip TTS round trips and give callers instant, more natural responses via Famulor’s unique engine

🎭 Famulor Emotion-aware Filler Audios - Proprietary

Famulor’s emotion-aware filler audios interface
Select different filler audios based on customer response sentiment for even faster responses

📚 Famulor Knowledge Management

Build a living knowledge base in minutes

Famulor’s proprietary living knowledge base builder
Point to any website and scrape it with Famulor’s unique technology
Drag & drop PDFs & files via Famulor’s proprietary processing

🖥️ Famulor Application

Call directly from your browser (Beta)

Famulor’s browser calling interface
This exclusive Famulor feature is available in beta mode

Famulor Multiple-number Call Forwarding

Famulor’s proprietary multiple-number call forwarding
You can now forward calls to multiple destination phone numbers via Famulor’s unique routing engine

​Product Updates

​🏷️ Whitelabel platform — major update

​🤖 Add & edit assistants — refreshed

​🎨 Login page — more branding

​🚪 Logout redirect URL — control where users land

​🌐 Eight languages supported

​🏷️ Tags — more colors

​📚 Knowledgebases — update fix

​🔧 Mid-call tools — test with parameters

​📊 Custom dashboard — now in Whitelabel

​🔐 Access control — admin manages every user

​💬 WhatsApp Coexistence — keep the Business app on your phone

​⏱ Response delay for WhatsApp — wait for the full message

​📞 Outbound limits — clear view, fair rules

​🚀 Voice engine upgrade — smoother calls everywhere

​🛠 Other improvements & fixes

​🧠 GPT Realtime 2 — better prompt following

​🎙 Cartesia Sonic 3.5 — voice engine upgrade

​⚡️ GPT-5.5 — now available in pipeline mode

​📞 Bring Your Own Telephony — self-service carrier imports

​🎤 Post-call re-transcription for Dualplex™ & multimodal calls

​📂 Split-view detail panels — calls & conversations

​💬 Disable & enable AI per conversation

​💸 Auto top-up for chat credits

​🔄 Telephony & call flow improvements

​🛠 Other improvements & fixes

​🚚 Bring Your Own Carrier (BYOC): Direct Twilio & Telnyx integration

​🎙️ Re-transcribe recording: Higher-accuracy Soniox transcripts after calls

​📊 Default Dashboard: Set your custom dashboard as login default

​🏷️ Whitelabel platform: Analytics Webhook expanded

​✅ New additions

​🎨 UI/UX improvements

​⚙️ Logic/backend enhancements

​🗄️ Database changes

​⏱️ Scheduling/job

​🌐 Translations

​🧪 Verification

​📡 SIP Trunks API endpoints are now live

​🧠 Gemini 3.1 Flash Live — new speech-to-speech model

​⚡ GPT Realtime 1.5 — now with Dualplex™

​📊 Per-turn latency metrics

​📈 Custom dashboard widgets

​🛠️ Other improvements

​🔀 Mid-call transfer to another AI assistant — seamless handoff

​Why this matters

​What you get

​Example use case

​📞 Warm call transfers — variable injection

​🧠 GPT-5.4 Mini and Nano

​🔧 Flow builder improvements

​Configure assistant transfer (integrated tool)

​🚀 GPT-5.4-mini is now available in Famulor

​🧠 What does this mean for you?

​💡 Important for you:

​🤖 AI Agent Coach for Assistants — Your Personal Call Optimization Coach

​💡 How the AI Agent Coach Works

​🧭 Three Categories of Guidance

​🔧 One-Click Fix for Better Calls

​🚀 Why This Matters

​📚 Docs, API, Dashboard & Integrations — Platform Update

​📚 Documentation Updated

​🛠️ New API Endpoints

​🎨 New Dashboard Design & Menu Structure

​🔀 Flow Builder (Beta)

​🐛 Integration Fixes

​🎙️ Soniox, GPT Realtime 1.5, GPT-5.4/5.3 & Expanded API — Famulor Pipeline & Speech-to-Speech Upgrade

​🎙️ Soniox — New Speech-to-Text Provider in Pipeline Mode

​⚡ GPT Realtime 1.5 — Speech-to-Speech Mode Upgrade

​🧠 GPT-5.4 & GPT-5.3 — Latest OpenAI Models in Pipeline Mode

​🛠️ Other Improvements

​🚀 WhatsApp Files & Audio, Cal.com EU + Teams, GDPR Data Retention, Chat Webhooks & Widget Customization

​🔥 WhatsApp Gets Smarter: Vision, Audio Transcription & Media Attachments

​🔒 GDPR Data Retention

​📅 Cal.com v2 Integration Overhaul

​💬 Chat Conversation Webhooks & Automation

​🎨 Widget Customization Upgrade

​🛠️ Improvements & Fixes

​🔥 Famulor Warm Transfers & Keypad Digits Collection - Industry-Leading Call Features

​☎️ Famulor Warm Call Transfer (Hold + Brief + Connect) - Proprietär

​⌨️ Famulor Customer Keypad Digits Collection (DTMF) - Exklusiv

Product Updates

🏷️ Whitelabel platform — major update

🤖 Add & edit assistants — refreshed

🎨 Login page — more branding

🚪 Logout redirect URL — control where users land

🌐 Eight languages supported

🏷️ Tags — more colors

📚 Knowledgebases — update fix

🔧 Mid-call tools — test with parameters

📊 Custom dashboard — now in Whitelabel

🔐 Access control — admin manages every user

💬 WhatsApp Coexistence — keep the Business app on your phone

⏱ Response delay for WhatsApp — wait for the full message

📞 Outbound limits — clear view, fair rules

🚀 Voice engine upgrade — smoother calls everywhere

🛠 Other improvements & fixes

🧠 GPT Realtime 2 — better prompt following

🎙 Cartesia Sonic 3.5 — voice engine upgrade

⚡️ GPT-5.5 — now available in pipeline mode

📞 Bring Your Own Telephony — self-service carrier imports

🎤 Post-call re-transcription for Dualplex™ & multimodal calls

📂 Split-view detail panels — calls & conversations

💬 Disable & enable AI per conversation

💸 Auto top-up for chat credits

🔄 Telephony & call flow improvements

🛠 Other improvements & fixes

🚚 Bring Your Own Carrier (BYOC): Direct Twilio & Telnyx integration

🎙️ Re-transcribe recording: Higher-accuracy Soniox transcripts after calls

📊 Default Dashboard: Set your custom dashboard as login default

🏷️ Whitelabel platform: Analytics Webhook expanded

✅ New additions

🎨 UI/UX improvements

⚙️ Logic/backend enhancements

🗄️ Database changes

⏱️ Scheduling/job

🌐 Translations

🧪 Verification

📡 SIP Trunks API endpoints are now live

🧠 Gemini 3.1 Flash Live — new speech-to-speech model

⚡ GPT Realtime 1.5 — now with Dualplex™

📊 Per-turn latency metrics

📈 Custom dashboard widgets

🛠️ Other improvements

🔀 Mid-call transfer to another AI assistant — seamless handoff

Why this matters

What you get

Example use case

📞 Warm call transfers — variable injection

🧠 GPT-5.4 Mini and Nano

🔧 Flow builder improvements

Configure assistant transfer (integrated tool)

🚀 GPT-5.4-mini is now available in Famulor

🧠 What does this mean for you?

💡 Important for you:

🤖 AI Agent Coach for Assistants — Your Personal Call Optimization Coach

💡 How the AI Agent Coach Works

🧭 Three Categories of Guidance

🔧 One-Click Fix for Better Calls

🚀 Why This Matters

📚 Docs, API, Dashboard & Integrations — Platform Update

📚 Documentation Updated

🛠️ New API Endpoints

🎨 New Dashboard Design & Menu Structure

🔀 Flow Builder (Beta)

🐛 Integration Fixes

🎙️ Soniox, GPT Realtime 1.5, GPT-5.4/5.3 & Expanded API — Famulor Pipeline & Speech-to-Speech Upgrade

🎙️ Soniox — New Speech-to-Text Provider in Pipeline Mode

⚡ GPT Realtime 1.5 — Speech-to-Speech Mode Upgrade

🧠 GPT-5.4 & GPT-5.3 — Latest OpenAI Models in Pipeline Mode

🛠️ Other Improvements

🚀 WhatsApp Files & Audio, Cal.com EU + Teams, GDPR Data Retention, Chat Webhooks & Widget Customization

🔥 WhatsApp Gets Smarter: Vision, Audio Transcription & Media Attachments

🔒 GDPR Data Retention

📅 Cal.com v2 Integration Overhaul

💬 Chat Conversation Webhooks & Automation

🎨 Widget Customization Upgrade

🛠️ Improvements & Fixes

🔥 Famulor Warm Transfers & Keypad Digits Collection - Industry-Leading Call Features

☎️ Famulor Warm Call Transfer (Hold + Brief + Connect) - Proprietär

⌨️ Famulor Customer Keypad Digits Collection (DTMF) - Exklusiv