Latency varies by language, model, and network conditions. Values below are typical ranges.
Quick comparison
Mode | How it works | Typical latency | Best for | Voice options |
---|---|---|---|---|
Pipeline | Speech-to-Text → LLM → Text-to-Speech | ~800–1500 ms | Complex reasoning, dynamic prompts, multi-sentence replies | All library voices, including custom-cloned |
Speech-to-Speech (Multimodal) | Direct speech-to-speech generation (no intermediate text) | ~300–600 ms | Snappy back-and-forth, short and reactive replies | Limited set; expanding over time |
1. Pipeline
- Label in UI: Pipeline
- How it works: Speech-to-Text → LLM → Text-to-Speech
- Latency: ~800 – 1500 ms (depends on language & model)
- Best for: Complex reasoning, dynamic prompts, multi-sentence replies
- Supports all voices in the library (including custom-cloned voices).
- Handles long-form answers or paragraph-style responses well.
- Allows the LLM to inject variables and reference earlier context cleanly.
When to choose Pipeline
- You need rich, multi-sentence answers (e.g., support queries, detailed explanations).
- The assistant must reason over structured data or complex prompts.
- You prefer absolute control of the spoken voice (clone or brand voice).
Use Pipeline when brand voice consistency matters or when your prompts rely on structured data lookups.
2. Speech-to-Speech (Multimodal)
- Label in UI: Speech-to-speech
- How it works: Direct speech-to-speech generation (no intermediate text)
- Latency: ~300 – 600 ms (ultra low)
- Best for: Natural back-and-forth, short & reactive replies
- Fast turn-taking – callers experience near-instant responses.
- Generates more expressive prosody natively (intonation, fillers).
- Currently supports a limited voice set, but more are added regularly.
When to choose Speech-to-Speech
- The conversation needs to feel snappy (sales, booking confirmations).
- Your replies are generally short sentences or quick acknowledgements.
- You’re okay with the system-provided voice options for faster interaction.
If you need a custom-cloned voice, long-form responses, or advanced prompt logic, prefer Pipeline.
Switching modes
Test both modes and pick the best balance of speed and quality for your use case.1
Open assistant settings
Go to Assistant → Settings → Voice Engine for the specific assistant.
2
Select a mode
Choose Pipeline or Speech-to-speech based on conversation style and latency needs.
3
Choose a voice (if using Pipeline)
Select a built-in voice or a custom-cloned voice. See: Voice Selection & Voice Cloning.
4
Place a quick test call
Record two short calls—one per mode—covering your most common scenarios.
Confirm acceptable latency, turn-taking, and tone consistency.
5
Decide and roll out
Pick the mode that best fits your flow and keep monitoring call recordings for quality.
Record two calls—one in each mode—and compare perceived latency and engagement to decide what fits your flow.