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Pricing Breakdown

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1. Inbound vs. Outbound Calls

• Inbound: You spend minutes as soon as the AI assistant picks up and is engaged in a call.
• Outbound: Minutes start deducting once the customer answers the call and stays connected. Dial time is not billed.

Note: A call is considered active until the AI or the user hangs up, or until voicemail detection ends the call if the user’s voicemail answers (for outbound).

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2. How Minutes Are Used

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a) AI Spoken Time

• If your AI assistant is actively on the call for 1 minute, you consume 1 minute of AI time.
• The cost is prorated by the second, so a 30-second call uses 0.5 minutes from your plan (for AI time).

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b) Carrier Conversion

• Carrier cost (the telecom network fee) is also deducted from your balance but is typically rounded up to the next minute.
• We convert the carrier’s euro amount to minutes at your plan’s rate.
  • Example: If your carrier charge is €0.05 for a 1-minute call, and your plan’s AI rate is €0.10/min, we convert that €0.05 to 0.5 minutes from your balance.

• 1 AI minute (for the assistant)
• + 0.5 “carrier minutes” (converted from the carrier’s €0.05 to half your AI cost).
• = 1.5 minutes total deducted from your plan balance.

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3. Per-Second Billing vs. Rounding

1. AI Time
   • Measured per second, so 70 seconds is ~1.17 minutes of AI usage.
   • Deducted exactly from your plan’s minute balance.
2. Carrier Time
   • Rounded to next full minute for the network fee.
   • Then converted into a fraction of your AI plan cost to decide how many “minutes” to deduct from your credit balance.

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4. Included Minutes & Top-Ups

• Each Plan: Usually includes a monthly allotment of minutes.
• Using Up Minutes: Once you exceed included minutes, additional minutes are NOT automatically charged. You need to manually add credit to your account.
• Adding Credit: Go to “Guthaben hinzufügen” (Add Credit) in the right sidebar of your dashboard. From there, you can either:
  • Purchase credit manually: Buy additional minutes at your plan’s rate whenever needed.
  • Enable Auto Top-up: Activate automatic credit replenishment to ensure you never run out of minutes.
• No Rollover: Unused minutes typically don’t roll over to the next month.

You’re on the Starter Plan with 100 included minutes (€49/month):

• If you make enough calls that total 80 AI minutes + carrier conversions = 80 used, you have 20 left this month.
• Next month, you reset to 100. If you need 110 minutes, you must manually add credit via “Guthaben hinzufügen” and purchase 10 extra minutes at €0.40/min, or enable Auto Top-up to have this done automatically.

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5. Volume Discounts or Tiers

• Plans vary (e.g., Flex at €0.50/min, Starter at €0.40/min, Business at €0.15/min, Scale at €0.11/min).
• High-volume usage (like 50,000+ minutes/month) can often get bulk discounts by contacting sales.

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6. Quick Usage Examples

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Example A (Outbound Call, Starter Plan)

• AI Rate: €0.40/min (after included 100 minutes)
• Call Duration: 30 seconds → 0.5 AI minutes = €0.20 AI cost.
• Carrier: €0.01/min, but 30 seconds → 1 minute rounded up → €0.01.
  • €0.01 at your plan’s €0.40 rate = 0.025 “plan minutes” used (Or if you do a simpler approach, €0.01 / €0.40 = 0.025 minutes)
• Total: 0.5 (AI) + 0.025 (carrier) = 0.525 minutes from your plan. If you had 100 included, you’d have 99.475 left.

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Example B (Inbound Call, Business Plan)

• AI Rate: €0.15/min (after included 600 minutes)
• Call Duration: 90 seconds → 1.5 AI minutes = €0.225 AI cost.
• Carrier: Suppose inbound is €0.015/min, rounding up to 2 minutes if the call was 1.5 min. That’s €0.03 total.
  • €0.03 / €0.15 = 0.2 minutes from your plan.
• Total: 1.5 (AI) + 0.2 (carrier) = 1.7 minutes deducted.

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FAQ

• Do I pay double if user + AI talk simultaneously?
  No, it’s based on total call duration, not per speaker concurrency.
• What if someone picks up then instantly hangs up?
  The AI might register a few seconds; cost is fractional for the AI, but carrier may round up to 1 minute.
• I see the error “Insufficient balance to cover potential call costs: insufficient_balance_for_cost” even though I have credit - why?
  Famulor calculates the required credit based on the maximum duration time of the assistant plus the maximum carrier cost. If this calculated amount is higher than your existing credit balance, the call cannot start. This pre-authorization ensures you have sufficient funds to complete the call. You can adjust the maximum conversation duration in the assistant settings page, or add more credit via “Guthaben hinzufügen” to proceed.