Engine Settings Impact
Different AI engine modes affect behavior:Fast Engine
- Quick, more conversational responses
- May occasionally miss context
- Best for: Simple interactions, sales calls
- Works great with Filler Audio for natural flow
Standard Engine
- Balanced understanding and speed
- Good for most use cases
- Default recommendation for new assistants
Accurate Engine
- Deep context understanding
- More thoughtful responses
- Best for: Complex support, detailed information gathering
- May have longer pauses between responses
Common Issues & Solutions
Why is the AI Misunderstanding Context?
Symptoms:- AI gives irrelevant responses
- AI doesn’t remember information mentioned earlier
- AI asks for information already provided
- Switch to Accurate Engine for better context understanding
- Add more context to your system prompt
- Include example conversations showing how to handle context
- Use knowledge bases for complex information retrieval
The Accurate Engine processes more context but may have slightly longer response times. This trade-off is worth it for complex conversations.
How to Fix Unnatural Conversation Flow?
Symptoms:- Awkward pauses between responses
- AI interrupts callers
- Conversation feels robotic
- Enable Filler Audio for smoother transitions and natural pauses
- Use Fast Engine for quicker back-and-forth in sales scenarios
- Add conversation examples in your prompt showing natural dialogue
- Adjust interruption settings to allow natural turn-taking
Why is the AI Giving Repetitive Responses?
Symptoms:- AI says the same thing multiple times
- Responses lack variety
- AI doesn’t adapt to different caller styles
- Review and update your system prompt with variation examples
- Add instructions like “vary your phrasing” or “use different words for similar concepts”
- Consider switching to Standard or Accurate engine for more nuanced responses
- Test with different conversation scenarios to identify patterns
Optimization Tips
- Sales Calls: Fast Engine + Filler Audio for engagement
- Customer Support: Accurate Engine for better problem solving
- Lead Qualification: Standard Engine for balanced performance
Testing Changes
After adjusting settings:- Use the test call feature
- Try different conversation scenarios
- Monitor call recordings for improvement
Quick Reference: Engine Selection Guide
| Engine | Speed | Context Understanding | Best For |
|---|---|---|---|
| Fast | Very Fast (~300-600ms) | Basic | Sales calls, quick confirmations, simple Q&A |
| Standard | Fast (~800-1200ms) | Good | Most use cases, balanced performance |
| Accurate | Moderate (~1200-2000ms) | Excellent | Complex support, detailed information gathering |
Next Steps
- Learn about System Prompt Best Practices for better AI behavior
- Explore Voice Selection to improve conversation quality
- Check Prompt Writing Basics for effective prompt design