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Send outbound SMS from a phone number that belongs to your workspace and has Allow outbound SMS enabled.

Who can send SMS

How message length affects cost

SMS is billed per segment, not per message. One segment holds:
  • 160 characters of plain ASCII text, or
  • 70 characters if the message contains anything outside that set — emoji, most accented letters, or a small set of symbols like { } [ ] ~ ^ | €.
A message longer than one segment’s worth of characters is automatically split into multiple segments, each billed at the same per-segment rate shown in the table above. Keeping messages in plain ASCII and under 160 characters is the cheapest and most predictable option.

Enable outbound SMS

  1. Open Settings → Numbers and select the number.
  2. Open the SMS tab (visible when the number is SMS-capable).
  3. Enable Allow outbound SMS.
  4. For US 10DLC numbers, complete A2P 10DLC registration in your Twilio account and wait until the number is linked to an approved campaign.

REST API

Required scope: phone_numbers:write See also: OpenAPI POST /sms/send, MCP tool send_sms.