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Modern phones can screen unknown callers. iPhones on iOS 26 with Call Screening enabled — and Android phones with Google’s call screening — answer the call first and ask for the caller’s name and reason for calling before the phone ever rings. Your assistant hears the screening service’s question, not the human it’s trying to reach. Famulor handles this for you: turn on Call screen handling, and when a screening service asks who is calling, the assistant identifies itself with the details you set, then waits silently until a real person picks up. Only then does the actual conversation start.
This mainly affects outbound calls your assistant places to mobile numbers. Without a response to the screening question, the call may never be put through.

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Turn it on

1

Open the setting

In the assistant editor, open Settings → Conversation → iOS / Android Call Screen Handling. If the assistant uses a conversational flow, the same settings live on the Pre-Call node in the flow builder — both places edit the same configuration.
2

Enable Call screen handling

Switch on the Call screen handling toggle under Pre-Call Automation.
3

Fill in the identity

  • Agent name — the name the assistant gives when asked who is calling. Left empty, it uses the assistant’s voice name.
  • Company name — where the assistant is calling from. Left empty, it uses your workspace name.
  • Reason for calling — one short sentence, for example “to schedule a follow-up appointment”.
Once enabled, the assistant answers the screening prompt with name, company, and reason, then stays quiet until the recipient accepts the call and speaks.

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Tips

  • Keep the reason short — a single clear sentence passes screening best.
  • Avoid double greetings — the assistant introduces itself to the screener, so make sure its normal opening doesn’t repeat the full introduction a second time when the human picks up.

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Test it

  1. Enable Call Screening on an iPhone running iOS 26 (Settings → Apps → Phone → Screen Unknown Callers), or Google call screening on an Android phone.
  2. In the assistant header, choose Test → Call and dial that number.
  3. Check that the assistant states its name, company, and reason, waits for you to accept, and then starts the conversation normally.
Still failing the screening? Contact support with the assistant’s configuration and a transcript of the test call.

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Next steps

Prompt writing

Structure and tighten the instructions your assistant follows

Guardrails & conversation quality

Fine-tune behavior and responses