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This guide takes you from an empty account to a live conversation with your own AI assistant — no phone number required for the first test.
New to Famulor? Core concepts on the Overview page, and the full Glossary, cover terms like Assistant, Flow, Campaign, and Phone number used throughout this guide.

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1. Create an assistant

1

Open Assistants and select New Assistant

The create page opens and asks What needs doing? Pick the language your assistant speaks at the top right; the roles below follow it.
2

Choose how to start

  • Describe the job — type in the box what the assistant should do, or pick one under Try an example, and select Continue. Milian opens with your brief, asks for anything missing, and builds the assistant with you.
  • Start with a blank assistant — an empty assistant you configure yourself.
  • Start with a role — for example Receptionist, Appointment booker, or Customer support. Each card lists what you set up together; select Explore this role.
  • Live interpreter — translates a conversation between two people (requires Translate in your plan).
3

Set it up and create

For a role, choose how it starts: a Single prompt template (free-form conversations from one system prompt, best for most first assistants) or a Flow template (visual flow builder for branches, data collection, and transfers). For a blank assistant, choose the engine mode and the agent type yourself; with Translate, you set up the two speakers instead of an agent type. Enter a name your team will recognize, e.g. Reception EN, keep or change the engine mode, then select Create assistant. Templates copy into the system prompt and optional first message — they are not live-linked.
4

Edit greeting and instructions

In the editor:
  • Prompt mode: greeting + system prompt on the canvas. Use Choose template anytime.
  • Flow mode: open the flow builder; the base instructions live under Settings → General → Advanced prompt (also collapsed on the canvas).
A solid starting prompt:
5

Pick a voice and models — or keep the defaults

The defaults (a low-latency pipeline with a recommended voice) work well out of the box. You can browse the voice library later and preview voices before switching.
6

Save

Your assistant is now ready to take calls.
Assistant editor with the first message and system prompt fields

Assistants → open an assistant: edit First message under Greeting and instructions under System prompt.

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2. Test it in the browser

Test menu with Chat and Web Call

In the assistant header, open Test and choose Web Call for a browser voice test or Chat for a text test.

Every test runs your assistant exactly as saved — same prompt, flow, tools, and knowledge base. Select the Test button in the editor header and pick how you want to test:
  • Chat — a text-only session, no audio. The fastest way to get wording and logic right without speaking out loud.
  • Web Call — a live voice call in the browser, no phone number involved:
    1. Allow microphone access.
    2. Talk to your assistant. Interrupt it mid-sentence — it should stop and listen.
    3. End the call, then open History to review the transcript.
  • Call — a real phone call, available once the assistant has an outbound number or a verified caller ID (step 3). Enter your own number and the assistant rings you.
  • Simulations — an AI-played caller works through a scenario you define and scores the result; see Simulations.
A good progression: Chat first to settle the wording and logic, Web Call to hear timing and interruptions, then a real Call before you go live.
Web and phone test calls consume voice-time credits like any other call. A Chat test places no call. See How usage is billed.
Iterate on the prompt between test calls. Short prompts with concrete rules (“keep answers under two sentences”, “always confirm the phone number by reading it back”) beat long essays.

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3. Put it on a phone number

Add a number menu with marketplace, SIP, carrier import and caller ID verification options

Settings → Phone numbers → Add a number: buy a number, add a SIP integration, import from your carrier or verify your own outbound caller ID.

Chat and Web Call already run the assistant’s real logic — once both sound right, move to an actual number:
  • Buy a number in Phone numbers and assign the assistant to it — inbound calls are answered immediately.
  • Or connect your own SIP trunk (BYO SIP) to use existing numbers.
  • Or verify a number you already own as an outbound caller ID — enough for the Call test and for outbound calling, though it does not receive calls.
With an outbound number in place, use the editor’s Call test to ring your own phone — the same telephony path a live call uses. For volume, set up a campaign; see Inbound & outbound calls for how calls reach and leave an assistant.

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Next steps

System prompt vs. flow builder

When a single prompt is enough — and when to switch to a visual flow.

Conversation quality

Background audio, interruption handling, filler phrases, guardrails.

Knowledge base

Let the assistant answer from your documents.

Engine modes

Pipeline, realtime, and half-cascade explained.