A
Agent Connectors
The searchable catalog of pre-built integrations an assistant can call during a conversation — CRMs, calendars, and other external services — attached in a couple of clicks instead of built by hand. See Agent Tools.AI Assistant
A configured voice or chat agent: prompt or flow, engine mode, models, voice, and behavior settings. See Assistants.API Key
A secret token used to authenticate requests to the Famulor API, shown once at creation (fam_...). Store it securely and never paste it into a chat or share it in plain text. See API & MCP.
Audience
The workspace’s contact list — one row per person, with their combined call and message history, custom fields, and any segments they belong to. See Contacts.Automation
A native workflow graph — trigger, steps, and connections to your other tools — that runs without writing code. See Automations.B
Backchanneling
Short listener feedback during a conversation, such as “mhm,” “okay,” or “right.” Famulor’s adaptive interruption handling recognizes it and keeps the assistant talking through it instead of treating it as a real interruption. See Interruption handling.C
Caller ID
The phone number shown to the person receiving an outbound call from your assistant — a number bought in the marketplace, a number on your own SIP trunk, or an existing number of yours verified for outbound use. See Caller ID verification.Campaign
Organized outbound calling (or WhatsApp/SMS messaging) over a contact list, with schedules, retries, and results tracked per lead. See Campaigns.Conversation-Ended Webhook
A per-connector webhook that fires aconversation.ended event with the transcript and the finished analysis when a text-channel conversation closes — after the inactivity timeout, when someone ends it by hand in History, or as a test send. See Conversation ended webhook.
D
Data Residency
Where your workspace’s data is stored and processed — for example, keeping it inside the EU rather than a global default region. In Famulor, Settings → Workspace → AI inference region pins where a workspace’s AI processing runs: Global, EU, or US. See Trust Center.DID (Direct Inward Dial)
A direct-dial number that routes an inbound call straight to a target — an assistant, extension, or ring group — without going through a main switchboard.DPF (EU-U.S. Data Privacy Framework)
A legal transfer framework used for EU–U.S. data transfers by eligible, certified organizations. See Trust Center.DTMF
Dual-Tone Multi-Frequency: the keypad tones a caller sends by pressing a key during a call (for example “press 1”). Used for menu navigation and structured input. See the DTMF node.E
E.164
The international standard format for phone numbers (for example+491701234567), required by most telephony and messaging integrations.
Endpointing
See Speech Endpointing.Engine mode
The audio architecture an assistant uses to listen and speak: Pipeline (separate steps, most control), Realtime (one continuous voice loop, fastest), or Half-Cascade (realtime understanding with full voice control). See Engine modes.F
FQDN
Fully Qualified Domain Name — used when configuring a SIP trunk or an API endpoint.H
History
The workspace’s unified conversation log: calls, live chat, email, and every connected messaging channel appear here as they happen, each with its transcript, recording, and analysis. See History.I
Inbound Call
A call received by your assistant from an outside caller. See Inbound & outbound calls.Inference
Running a model to produce an output — for example, generating the assistant’s next reply from the conversation so far.ISO/IEC 27001:2022
An international standard for Information Security Management Systems (ISMS).K
Knowledge Base
A curated set of documents, FAQ entries, or crawled pages your assistant can use to answer with accurate, business-specific context instead of guessing. See Knowledge bases.L
Large Language Model
A machine-learning model trained on large amounts of text and used to understand a conversation and generate a reply, token by token.LLM
Abbreviation for Large Language Model.Loop
Short name for Famulor Loop, the built-in business-phone system: personal extensions, presence, ring groups, queues, and registered devices.M
Mid-Call Tool
A tool an assistant can call during an active conversation to fetch data or trigger an action in an external system — checking an order status, sending an SMS, or transferring the call. Platform actions live in Built-in tools; your own reusable tools and pre-built connectors live in Agent Tools. For a whole external toolset connected in one step, see External MCP servers.MFA
Multi-Factor Authentication: a second sign-in step (an authenticator app or an emailed code) in addition to a password. See Account security.Milian
Famulor’s built-in AI copilot. Available from the dashboard and the assistant editor, it can build, explain, and change your workspace configuration in plain language. See Milian Copilot.Mission
A scheduled task for Milian: a saved prompt that runs unattended on a recurring schedule or on demand, without a browser tab open. See Milian Missions.O
OAuth
An authorization standard that lets you grant a connecting application limited access to a service without sharing your password. Famulor’s MCP endpoint and several Automation connections use it. See Authentication and consent.Outbound Call
A call your assistant places to an outside number — from a single test call, the API, or a campaign. See Inbound & outbound calls.P
PBX
Private Branch Exchange: a company phone system that routes internal and external calls. See PBX & contact center platforms.PHI
Protected Health Information: sensitive health-related data subject to regulations such as HIPAA in the United States.Provisioning
The setup process for a telephony resource — buying or porting a number, connecting a SIP trunk, and completing any required regulatory verification. See Phone numbers.PSTN
Public Switched Telephone Network: the traditional public telephone network used for landline and mobile calls.R
Rate Limit
A technical limit on how many API requests a credential can make within a given time window.Retry Strategy
The policy a campaign follows when re-attempting a call that wasn’t answered or reached voicemail — how many times, how far apart, and under what conditions it stops. See Dialer, retries & compliance.S
SCC (Standard Contractual Clauses)
EU-provided contractual clauses used to make international data transfers lawful. See Trust Center.SDK
Software Development Kit: a packaged set of libraries and tools that helps developers integrate faster.Server URL
An endpoint your own backend exposes so Famulor can send it real-time events, such as acall.completed payload. See Tools & webhooks.
SIP Trunk
A connection between telephony infrastructure (like a PBX) and a voice service over the SIP protocol — how Famulor sends and receives calls for numbers you bring yourself. See BYO SIP trunk.SOC 2 Type 2
An audit standard that evaluates how effectively an organization’s security controls operated over a period of time, not just at a single point in time.Speech Endpointing
Detecting where a caller’s speech starts and ends in an audio stream. Good endpointing avoids cutting a caller off too early and keeps turn-taking natural.SSO
Single Sign-On: one login used to access multiple connected systems.SST
Common typo for STT.STT
Abbreviation for Speech-to-Text: converting spoken audio into text.T
Telemarketing Sales Rule
A US regulation governing telemarketing calls and consumer protection. If you run outbound calling programs, have your legal/compliance team validate your process for each region you call into. See Dialer, retries & compliance.TTS
Abbreviation for Text-to-Speech: converting text into spoken audio.V
Voice-to-Voice Latency
The time between a caller finishing speech and the assistant’s audio reply starting. A core quality metric for real-time voice AI — see Engine modes for how each mode trades off latency and control.VoIP
Voice over IP: telephony carried over IP networks instead of traditional circuit-switched lines.W
Webhook
An HTTP endpoint that receives event data from Famulor as it happens — most commonly acall.completed event with the transcript, duration, and extracted variables. See Tools & webhooks.