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Zoho Desk Integration Template

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Configuration in the Famulor Interface

| Name* | Zoho Desk Ticket | | Function Name* | create_zoho_ticket | | HTTP Method | POST | | Endpoint* | https://desk.zoho.eu/api/v1/tickets | | Timeout (ms) | 5000 |

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Parameter Schema

{
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "department_id": {
      "type": "string",
      "description": "Department ID"
    },
    "email": {
      "type": "string",
      "description": "Customer email"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "description": {
      "type": "string",
      "description": "Problem description"
    },
    "priority": {
      "type": "string",
      "enum": ["Low", "Medium", "High", "Urgent"],
      "description": "Priority"
    },
    "category": {
      "type": "string",
      "description": "Category"
    }
  },
  "required": ["subject", "description", "email"]
}
Success template: "Ticket #{{ticketNumber}} created: {{subject}}. An agent will address it shortly."