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3CX Integration

A step-by-step guide to connecting your 3CX phone system with Famulor via SIP trunking.

What is 3CX Integration?

Connect your 3CX phone system with Famulor via SIP trunking for flexible and scalable telephony integration.

Benefits

Leverage your existing 3CX infrastructure with our AI assistants for enhanced telephony features.

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What is 3CX Integration?

3CX Integration allows you to connect your 3CX phone system with Famulor. 3CX is a popular IP PBX that provides flexible SIP trunking solutions for telephony integration.
1

Utilize Existing Infrastructure

Connect your existing 3CX phone system with our AI assistants.
2

Simple Configuration

Easy setup via the 3CX admin interface.
3

Manage Calls

Make and receive calls through your 3CX setup.
4

Maintain Control

Retain full control over your 3CX configuration.
5

Save Costs

Benefit from your existing 3CX infrastructure.

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How It Works

When you integrate your 3CX phone system with Famulor:

Incoming Calls

Calls to your 3CX numbers are forwarded via SIP trunking to our AI assistants.

Outgoing Calls

Our AI assistants can place calls that appear to come from your 3CX numbers.

Management

You continue to manage your numbers through the 3CX admin interface.

Integration

Seamless integration between 3CX and Famulor via SIP trunking.

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Setting Up Your 3CX Integration

1

Create a Trunk in 3CX

Trunk Creation

Navigate to “Trunks & Chat” in the admin interface and create a new trunk using the +Trunk button.
Select the option “Generic SIP Trunk (IP Based)”. Note - This is only available for hosted systems!
2

Configure 3CX Trunk

Basic Configuration

  • Choose any name you like
  • Use the number (including extension) that you want to be reachable through Famulor
  • Set Registrar to your-unique-id.sip.livekit.cloud
Important: You can find your specific Famulor SIP address in your Famulor dashboard under “Phone Numbers” → “Integrate SIP Trunk” → “Our SIP Address”.

Transport Protocol

Restrict the transport protocol to TCP. This is important for maintaining a stable connection between 3CX and Famulor.
3

Create Number in Famulor

Number in Famulor

Go to Phone Numbers - Add Number - Create SIP Number and add the number in Famulor.
Use exactly the same number you configured above.
4

Outgoing Calls

Functionality

Outgoing calls - Coming soon! This feature will be available shortly.
5

Use the Trunk

Trunk Usage

You can now set this trunk in 3CX and use it wherever you want. The trunk is now configured and can be used for incoming calls.

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Important Notes

Hosted Systems Required

Important: The “Generic SIP Trunk (IP Based)” option is only available on hosted 3CX systems. Local installations may not support this feature.

TCP Protocol

Transport Protocol: The transport protocol must be restricted to TCP for a stable connection.

Number Matching

Number Matching: The number in 3CX must exactly match the number in Famulor.

Registrar Address

Registrar: Use the correct Famulor SIP server address.

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Security Requirements

SIP Credentials Security

Your SIP credentials must be secure:
  • Username: Your 3CX extension number or provided username
  • Password requirements:
    • At least 12 characters
    • Numbers
    • Upper and lower case letters
    • Special characters recommended

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Common Issues

Trunk Option Not Available

The “Generic SIP Trunk (IP Based)” option is not available?
  • Check if you are using a hosted 3CX system.
  • Local installations may not support this feature.
  • Contact 3CX support for more information.

Connection Problems

Connection problems between 3CX and Famulor?
  • Ensure the transport protocol is set to TCP.
  • Verify the registrar address is correct.
  • Check your firewall settings.

Number Mismatch

Calls are not being forwarded correctly?
  • Make sure the number in 3CX exactly matches the number in Famulor.
  • Check your extension configuration.
  • Test with a simple call.

Outgoing Calls

Outgoing calls not working?
Outgoing calls are currently not available. This functionality will be added soon.

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Need Help?

Our support team specializes in helping customers integrate their phone systems. We guide you through the entire process to ensure a smooth setup with your specific 3CX configuration.

Contact Support

Need further assistance? Contact our support team for personalized help with your 3CX integration.