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Vonage Integration

A step-by-step guide to connecting your Vonage account via SIP trunking with Famulor.

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Overview

What is Vonage?

Vonage is a leading provider of cloud communication solutions. With the SIP trunking integration, you can connect your existing Vonage phone numbers with Famulor and benefit from AI-powered call management.

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Step 1: Create Elastic SIP Trunking

Set up SIP trunk in Vonage

  • Navigate to the SIP section in the Vonage dashboard
  • Select “Other” as provider
  • Follow the step-by-step instructions

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Configure Termination (for outgoing calls)

Note important information

When setting up termination (outgoing calls), the following information is important:
  • Termination SIP URI
  • Username
  • Password
Important: Note down this information as you will need it in later steps.

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Configure Origination (for incoming calls)

Configure Famulor SIP server

Here, enter the Famulor SIP server address as the Origination SIP URI:
Important: The specific Famulor SIP address can be found in your Famulor dashboard under “Phone Numbers” → “Integrate SIP Trunk” → “Our SIP Address”.

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Step 2: Move numbers to Elastic SIP Trunking

Link numbers

After creating the Elastic SIP trunk, you need to:
  • Purchase new numbers OR
  • Link existing numbers to this trunk

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Step 3: Import numbers into Famulor

Complete integration in Famulor

Now that the number is configured with your Elastic SIP trunking, you need to import it into Famulor so that we know how to route the calls.

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Required information

Enter Vonage data

Enter the following information you set up in Step 1:
  • Termination SIP URI from Step 1
  • Username from Step 1
  • Password from Step 1

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Programmatic import

API import available

You can also import numbers programmatically via the Import Number API.

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After the import

Full functionality

Once the number is imported, you can:
  • Make and receive calls with this number
  • See the number in your dashboard
  • Bind assistants to the number
  • Make calls directly from the dashboard

Additional information

Check out the Call Guide to learn how to make calls.

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Technical details

SIP Protocol

  • Uses standard SIP trunking
  • Supports incoming and outgoing calls
  • Fully integrated with Famulor

Authentication

  • Username/password-based authentication
  • Secure connection via SIP
  • Encrypted communication

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Common issues and solutions

Troubleshooting

  • Connection issues: Check the SIP URI and login credentials
  • Calls not working: Make sure the trunk is enabled
  • Missing incoming calls: Verify the origination settings
  • Missing outgoing calls: Verify the termination settings

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Setup in Famulor

Setup steps

  • Go to Phone Numbers → Integrate SIP Trunk
  • Select “Vonage” as provider
  • Enter the Termination SIP URI
  • Enter the Username
  • Enter the Password
  • Click “Save”
  • Test the connection by placing a call

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Need help?

Our support team can assist you with setting up the Vonage integration.

Contact support

Need help with the Vonage integration? Contact our support team.

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Next steps

Further resources

  • Learn more about SIP integration
  • Explore other telephony providers
  • Test your integration with call tests
  • Configure AI assistants for your numbers