Connect a Wavix Number to Famulor
This guide connects a Wavix phone number to Famulor via a SIP trunk.Famulor has no dedicated Wavix import feature. You create a SIP trunk in Wavix and connect it through Integrate SIP trunk in Famulor.
- Outbound calls: Famulor sends calls to the Wavix gateway and authenticates via Digest (SIP trunk ID + password).
- Inbound calls: on the Wavix number, you set up a SIP-URI forwarding to Famulor’s SIP address.
How it works
Prerequisites
- An active Wavix account with at least one phone number
- A Famulor account
Step 1: Create a SIP trunk in Wavix
- In the Wavix portal, open Numbers & Trunks → Trunks and click Create new.
- Choose Digest as the Authentication Method (username/password).
- Set a password and select a Caller ID from your Wavix numbers.
- After saving, note:
| Field | Meaning |
|---|---|
| SIP trunk ID | The automatically generated 5-digit ID – your username |
| Password | The trunk password you set |
| Gateway | Your regional Wavix gateway, e.g. us.wavix.net (full list at the bottom of the Wavix trunks page) |
Keep the SIP trunk ID and password safe. You need both in Step 2.
Step 2: Set up the SIP trunk in Famulor
- Open Famulor at app.famulor.de/phone-numbers?lang=en → Your phone numbers → + Integrate SIP trunk.
- Enter the data as follows:
| Field | Value |
|---|---|
| SIP trunk type | Phone number (DID) |
| Phone number | Your Wavix number in E.164 format (e.g. +12025550123) |
| Username | The 5-digit SIP trunk ID from Step 1 |
| Password | The trunk password from Step 1 |
| SIP address (outbound) | Your Wavix gateway (e.g. us.wavix.net, without port) |
| Outgoing phone number format | International (with leading +) |
| Country | The country of your Wavix trunk |
- Under Incoming call settings, copy the value Our SIP address (e.g.
xxxxxx.eu.sip.livekit.cloud). You need it in Step 3. - Click Add SIP number.
Step 3: Forward incoming calls in Wavix
To make calls arrive at Famulor, forward the Wavix number via SIP-URI to Famulor’s SIP address.- In the Wavix portal, open Numbers & Trunks → My numbers.
- For the number, click the (⋮) menu → Edit number.
- Under Destination → Configure inbound call routing, select SIP URI.
- Enter the destination:
Wavix automatically replaces the
[did] placeholder with your Wavix number. Use the exact „Our SIP address” from Famulor and keep ;transport=tcp.Step 4: Assign an assistant and test
- Open Assistants in Famulor and edit the assistant you want to use.
- Select the correct inbound type (incoming calls).
- Choose your connected Wavix phone number from the list.
- Click Save assistant.
- Place a test call to your Wavix number and check that the AI assistant answers.
Common issues
Inbound calls do not arrive
Inbound calls do not arrive
Check the SIP-URI forwarding on the Wavix number (Step 3): format
[did]@<Our SIP address>;transport=tcp, the exact „Our SIP address” from Famulor, and the appended ;transport=tcp.Outbound calls fail
Outbound calls fail
Check the SIP address in Famulor (your Wavix gateway, e.g.
us.wavix.net), the SIP trunk ID as username and the password. Make sure authentication in Wavix is set to Digest.Outbound calls rejected (number format)
Outbound calls rejected (number format)
Wavix requires E.164 format for outbound calls. Use International (with leading +) in Famulor and avoid prefixes like
0, 00 or 011.Wrong or unknown SIP address
Wrong or unknown SIP address
Always use the exact „Our SIP address” from Famulor (Phone numbers → Integrate SIP trunk → Incoming call settings).