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Zadarma Integration

A step-by-step guide to connecting your Zadarma account to Famulor via SIP Trunking

What is Zadarma Integration?

Connect your Zadarma phone system to Famulor via SIP Trunking for flexible and scalable telephony integration.

Benefits

Leverage Zadarma’s robust infrastructure, global reach, and competitive rates alongside our AI assistants.

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What is Zadarma Integration?

Zadarma integration allows you to connect your Zadarma phone system with Famulor. Zadarma offers flexible SIP Trunking solutions for telephony integration.
1

Use Existing Numbers

Use your existing Zadarma phone numbers with our AI assistants
2

Maintain Infrastructure

Keep Zadarma’s robust infrastructure and global reach
3

Manage Calls

Make and receive calls through your Zadarma setup
4

Retain Control

Maintain full control over your numbers
5

Save Costs

Benefit from Zadarma’s competitive rates and regional endpoints

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How It Works

When you integrate your Zadarma system with Famulor:

Incoming Calls

Calls to your Zadarma numbers are forwarded via SIP Trunking to our AI assistants

Outgoing Calls

Our AI assistants can make calls that appear to come from your Zadarma numbers

Management

You continue managing your numbers via the Zadarma dashboard

Cost Efficiency

Take advantage of Zadarma’s competitive rates and regional endpoints

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Setting Up Your Zadarma Integration

1

Gather Information

PBX Extension

Navigate to “My PBX” → “Extensions” on the main page.Zadarma My PBX ExtensionsLocate the following information:Zadarma Extension Settings

SIP Connection

Go to “Configuration” → “SIP Settings” on the main page.Zadarma SIP SettingsFind the following information:Zadarma SIP Connection Settings

IP Authorization Type

For IP Authorization Type:
  1. Go to “Services” → “Connect Number” on the main page Zadarma Services
  2. Open “Active Numbers”
Zadarma Active Numbers3. Click the number you want to connect and press the settings buttonZadarma Settings Button
  1. Click on “External Services” then enable the SIP URI option
Zadarma External Services5. Add sip:extension@your-unique-id.sip.livekit.cloud (this is the Famulor SIP server address)
You will need these IPs, which you enter in Step 2 for the incoming authorization type.
Important: The specific Famulor SIP address is available in your Famulor dashboard under “Phone Numbers” → “Integrate SIP Trunk” → “Our SIP Address.”
2

Import Numbers to Famulor

Import Process

You need to import them into Famulor.
  1. Go to your Famulor dashboard
  2. Navigate to “Your Phone Numbers”
  3. Click on “Integrate SIP Trunk”

PBX Extension Details

Fill in your details based on your integration type.

SIP Connection Details

Fill in your details based on your integration type.

Server Address

Enter the termination SIP URI that you configured in Step 1 here.

Authorization Type

Select the authorization type here.Add the IPs from Zadarma (Step 1).

Select Country

Choose the country where your SIP trunk is located.
3

Verify Setup

Verification Steps

After configuration:
  1. Make a test call to your number/extension
  2. Verify that the AI assistant answers
  3. Use the test call feature to verify outgoing calls

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Security Requirements

SIP Credentials Security

Your SIP credentials must be secure:
  • Username: Your extension number or the username provided by Zadarma
  • Password requirements:
    • 12 or more characters
    • Numbers
    • Upper and lowercase letters
    • Special characters recommended

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Common Issues

Outgoing Calls Not Working

Incoming calls work after connection, but outgoing calls don’t?

    Setting up International Countries

    How do I set up dialing to international countries?
    1. Search for “geo” to find the “Voice Geographic Permissions” setting
    2. Select “Elastic SIP Trunking” in the selector
    3. Choose the countries you want to dial

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    Need Help?

    Our support team specializes in helping customers integrate their phone systems. We guide you through the entire process and ensure a smooth setup with your specific Zadarma configuration.

    Contact Support

    Need further assistance? Contact our support team for personalized help with your Zadarma integration.