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Solve common campaign issues and optimize performance
Quick solutions for common campaign problems and performance optimization tips.

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Campaign Won’t Start

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Phone Number Not Configured

Error: “Your agent does not have a phone number setup” Solution:
  1. Go to Assistant Settings
  2. Configure a phone number (Platform number, SIP, or Caller ID)
  3. Save assistant settings
  4. Try starting campaign again

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Insufficient Balance

Error: “Insufficient balance to start the campaign” Solution:
  1. Check your account balance in billing section
  2. Add funds to your account
  3. Return to campaign and click start

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No Leads to Call

Error: “No leads to call” Solution:
  1. Add leads manually or import from CSV
  2. Verify leads have valid phone numbers
  3. Check that leads are not all marked completed
  4. Ensure completion settings match your needs

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No Calls Being Made

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Outside Allowed Hours

Issue: Campaign shows as running but no calls happening Check:
  • Current time is within allowed calling hours
  • Today is an allowed calling day
  • Assistant timezone matches expected schedule
Solution: Adjust allowed hours or wait until the next allowed time window.

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All Leads Called

Issue: Campaign appears idle Check:
  • All primary leads were attempted up to max retry count
  • Secondary contacts have been tried
  • Goal completion status if goal-based retry is enabled
Solution: Add more leads or review retry settings.

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Retry Logic Problems

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Too Many Retries

Issue: Leads complain about excessive calls Solutions:
  1. Lower max retries
  2. Increase retry interval
  3. Disable voicemail retry
  4. Review goal variable logic

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Not Enough Retries

Issue: Potential contacts are missed Solutions:
  1. Increase max retries
  2. Enable voicemail retry
  3. Test different retry intervals
  4. Use goal-based retry for high-value leads

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Goal Completion Issues

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Goal Variable Not Working

Requirements:
  1. Post-call variables configured in assistant
  2. Boolean variable exists in post-call schema
  3. Exact variable name match in campaign settings
  4. AI extraction works in real calls
Solution: Validate extraction with manual test calls.

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False Goal Completion

Debugging:
  1. Review call transcripts for extraction errors
  2. Test variable definitions with sample calls
  3. Adjust prompt for clearer goal criteria
  4. Refine variable descriptions in assistant settings

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Common Error Messages

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”Campaign is already in progress”

Pause first before making changes.

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”Campaign is not running”

Start or resume the campaign.

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”Assistant timezone not set”

Set timezone in assistant settings.

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Getting Help

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Before Contacting Support

  1. Check error messages
  2. Review campaign settings
  3. Test with a single lead
  4. Check account/billing status

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Information to Provide

  • Campaign ID and name
  • Error messages
  • Steps taken before the issue
  • Expected vs actual behavior
  • Assistant and phone number configuration
Allow up to 10-15 minutes after starting a campaign before expecting calls to begin.