1. AI Not Responding or Call Dropping
- Check the System Prompt: Possibly missing instructions.
- Voice Activity Detection: If set too low or high, it may cause awkward silences or interruptions.
- Connection: If your internet or SIP trunk is unstable, calls might drop.
2. Not Receiving OTP (for Caller ID Verification)
- Carrier Blocks: Some operators filter out short codes or unknown international SMS.
- Try Alternate Method: Ask support if you can verify by a quick voice call or another phone line.
3. Credential Errors
- SIP: Wrong username/password? Double-check with your PBX provider.
- API/Webhooks: Ensure you copied the correct token or endpoint URL.
Tip: Look at call logs for error codes if a call fails. Usually, it’ll show a reason like “Number not found” or “Network unreachable.”