Receptionist
Explanation of the process and complete prompt as code for a receptionist using Famulor.
What happens with this prompt
Call Flow
- The AI continues the greeting and transparently informs about call recording
- The AI announces forwarding the request to the appropriate person
- The AI performs call forwarding based on clear rules
- If forwarding fails, the AI collects contact details in a structured way
Behavior & Persona
- Sophie acts as the receptionist for your company
- Language is German, style is professional, friendly, and concise
- The AI responds correctly to objections regarding recording
- Sensitive topics are not handled
Collected data points
Important Information
- Address
- First and last name
- Callback number or alternative number
- Detailed summary of the request
Routing logic during the call
Forwarding Rules
- Quote: Sales → Max Muster
- Emergency: Executive management → Thomas Muster
- Other: Reception → Sophie Muster
Complete prompt
Requirements in Famulor
Technical Setup
- Activate the Call Forwarding Tool in the assistant and configure targets
- Replace names and targets in the prompt with real contacts
- Save the welcome message and prompt
- Test with audio
Tips for customization
Adjust Data
- Replace placeholders like names and roles with real data
- Add a short closing statement if needed
- Example: “We will get back to you as soon as possible”
Post-processing
- Add email-based post-processing
- All collected data is distributed internally
- Configure the corresponding tools
Setup in Famulor
Setup Steps
- Go to Assistants → Prompt & Tools
- Select System Prompt
- Copy the above prompt and customize it
- Activate the Call Forwarding Tool under Tools
- Configure forwarding targets
- Replace all placeholders with your company data
- Save the prompt
- Test the assistant with a call
Need help?
Contact Support
Need help with setup? Contact our support team.