Skip to main content
RCS adds a branded company sender to your existing SMS channel. Open Settings → Channels → SMS → Add company name (RCS), or Add RCS on an existing number. Your SMS-only connection keeps its selected delivery policy.

​
Prepare the application

  • Company: recognizable display name, registered legal name, live website and a monitored support contact. For Germany, use a support email or an active German support phone number. Check the suggested representative name and email: account details do not prove authority to represent the company.
  • Branding: use company-authorized public images. The logo is 224 × 224 pixels, up to 50 KB; the banner is 1440 × 448 pixels, up to 200 KB. Both accept PNG or JPEG. Choose a brand color with at least 4.5:1 contrast against white.
  • Consent: provide public privacy and messaging terms, the actual opt-in page or screenshot and the exact consent wording. Explain how people opt out and what confirmation they receive. A phone number, a homepage or consent to a voice call does not establish permission for SMS/RCS messages.
  • Examples: include representative service and promotional messages matching your declared purpose and real consent process. Do not invent existing campaigns, consent or approval.
You can save an incomplete draft without a demonstration video. Saving does not book setup or deduct its setup credits. Copilot usage is billed separately under your plan. Start with unchecked boxes and replace every placeholder with your actual business, message types, frequency and links. These examples do not establish compliance with every applicable rule. Keep requested service updates separate from optional marketing; someone declining marketing should still be able to make their unrelated enquiry or purchase. Requested service updates:
[ ] I agree to receive SMS and RCS messages from [Company] about [my requested enquiry, appointments or support]. Frequency depends on my requests. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. [Privacy policy] · [Messaging terms].
Optional marketing:
[ ] Optional: I also want SMS and RCS offers and product news from [Company], up to [actual frequency]. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. [Privacy policy] · [Messaging terms].
In your own form and backend, verify that each consent receipt records:
  • the exact wording and version shown, including the linked policy versions;
  • the recipient identity, accepted channels (SMS/RCS) and each accepted purpose (service/marketing);
  • the actual checkbox action, source page/form version and server timestamp, plus phone verification evidence only if that verification occurred;
  • a durable receipt reference, a documented retention period and subsequent withdrawals. Store evidence according to your retention policy, rather than relying only on browser storage.
Check a real saved receipt before describing this process in the application. The public evidence URL should show the real form or a redacted screenshot, not expose recipients’ private consent records. Entering that URL in the RCS application does not create or host an opt-in form or automatically save its submissions.

​
Record the demonstration

  1. Save the draft. In the Consent step, select How to record the demo. Save draft and ask Milian explicitly saves your current edits before opening the copilot; a failed save stops that handoff.
  2. Request test preparation. Milian reads the saved sender and checks whether operator-assisted test-device preparation is available. Where eligible, it prepares an editable support request. Review it and select Send request yourself. Reseller customers use their own workspace support team. Preparing a card does not submit the application, invite a device or promise free or immediate testing. You do not need a personal messaging-provider account.
  3. Accept the invitation. The support team checks the sender and arranges an eligible test device. Accept the invitation on your own RCS-capable phone before testing. A request is not proof that a device is ready; ask your support team to confirm the actual test path.
  4. Record the real flow. With genuine recipient consent, show the company profile, representative service and promotional messages, then a STOP reply and its unsubscribe confirmation. Keep real personal information out of the recording. A mockup or generated video does not demonstrate a working sender.
  5. Add the video. Provide an accessible public HTTPS URL for the genuine recording. Finish the real consent evidence in the same application. Support may request further verification documents; do not publish private business documents in the demo.
Pre-approval testing requires the support team’s controlled test path. Ordinary sending stays unavailable until the company sender is active. Saving, test preparation, booking and network approval are different stages.

​
Practical phone recording checklist

  1. On the invited, opted-in handset, start its built-in screen recorder. Hide unrelated notifications and open the real RCS conversation.
  2. Show the company profile and recognizable sender name/logo. Have the support team use the authorized test path for an allowed sample message, then show your actual reply.
  3. Send STOP in that conversation and wait for the real unsubscribe confirmation. Keep these steps visible; a phone mockup or recreated conversation is not evidence.
  4. Stop and review the recording. Mask private numbers, contacts and notifications without hiding the sender or opt-out result. Upload the video to a public HTTPS location that plays without login; check it in a signed-out browser before adding its URL.

​
Review the quote and follow verification

In Company, select No fallback number — RCS only to save a default connection without a phone number. The previous default number switches to SMS only. Any other numbers assigned to the company sender retain their settings. Select Review and book RCS after the required evidence is complete. Review and explicitly accept the current one-time credit quote. It applies once to the company sender; associating more numbers with the same sender does not repeat setup. Message usage is charged separately. Booking does not guarantee approval or immediate activation. Follow the Verification step and correct the existing application when requested. Do not create another paid sender to bypass a rejection. After activation, choose SMS only, RCS with SMS fallback or RCS only for the SMS connection. Fallback needs an eligible linked SMS number and uses SMS usage pricing.