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famulor.de operates on a usage-based model. You pay primarily for two things:
  1. The minutes your AI spends in calls.
  2. Any dedicated phone number rentals.

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1. Included Minutes vs. Pay-as-You-Go

  • Included Minutes: Some plans may come with a set of monthly minutes. These are consumed first.
  • Pay-as-You-Go: If you exceed included minutes (or if you’re on a usage-based plan), you pay for each additional minute used.

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2. How We Calculate Minutes

  • Minimum Charge: Every call has a minimum AI charge of 30 seconds (0.5 min). A call shorter than 30 seconds is still billed as 30 seconds.
  • Per-Second Billing: Beyond 30 seconds, Famulor bills by the second (converted to minutes). For example, a 90-second call is 1.5 minutes.

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3. Monthly Usage & Purchasing Extra

  • Monthly Reset: If your plan includes minutes, those reset monthly on your billing date.
  • Buying Add-Ons: Additional minutes are NOT automatically charged. To add credit, go to “Guthaben hinzufügen” (Add Credit) in the right sidebar of your dashboard. You can either:
    • Purchase credit manually: Buy additional minutes at your plan’s rate whenever needed.
    • Enable Auto Top-up: Activate automatic credit replenishment to ensure continuous service.

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4. Additional Costs

  • Phone Number Rental: A monthly fee for each dedicated inbound/outbound number you rent (varies by region).
  • Possible Carrier Surcharges: Some countries may have unique taxes or surcharges—check the Costs & Pricing section for more details.

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5. Monitoring Usage

  • Dashboard: The platform displays your current usage, how many minutes are left, and your estimated cost so far.
  • Notifications: You can set up alerts (e.g., “Email me when I hit 80% of monthly minutes”) using the no-code automation platform.

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6. Finding the right Famulor plan

To choose the right plan, start with your actual use case and expected call volume.
  • Four plan options: Famulor currently offers Flex, Starter, Business, and Scale.
  • Starter as a baseline: For many SMBs (around 5-10 calls per day) and agencies with a first client, Starter is often a practical starting point.
  • Upgrade without rebuilding: If your included minutes are no longer enough, you can upgrade via Change Plan without re-setup or data loss.
  • Business advantage: At higher volume, you get more included monthly minutes and typically a lower per-minute rate.
  • Scale & white labeling: The Scale plan unlocks additional features like white labeling (for example your own logo and branded layout for clients).
Next Steps
  • Check out our Costs & Pricing section for a deeper breakdown of number rentals, international rates, inbound vs. outbound cost differences, and more.
  • Or proceed to AI Assistants Overview to build your first agent.