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Instagram lets the assistant read a new direct message on a Business or Creator account and reply in that chat. The thread stays in History. This is separate from Zernio, which can carry several social inboxes, including Instagram, through one webhook.

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When to use it

Use it when customers already send direct messages to the Instagram profile. Replies follow Instagram’s messaging window. A voice note is used only when Instagram provides a downloadable audio file.

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What the assistant hears

The assistant reads new direct messages on the connected Business or Creator account. New items are picked up within a few minutes. There is no webhook URL to paste.

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Where you sign in

You do not paste a bot token or an app secret. Famulor opens the provider’s own sign-in. Use the account that owns the mailbox, the page, or the help desk. Sign in with the Facebook account that manages the Instagram Business or Creator profile, when Famulor opens that screen. Product help: Instagram messaging.

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Connect it in Famulor

Turn on Beta Features under Settings → Workspace. The card stays hidden until that switch is on. Your plan still has to include the channel. Open Settings → Channels, choose the card, enter a display name and pick an assistant. The form says you will be redirected to sign in and grant access. Choose Connect Instagram. Approve the account that should own the inbox, page, or help desk, then return to Famulor. The shared conversation settings — response delay (default 5 seconds) and inactivity timeout (default 30 minutes) — are described on the messaging channels page.

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What you can turn on

Extra actions stay off until you enable them. One marks the direct message as seen. The other looks up the customer’s Instagram username for that chat. Import existing items can pull messages that already exist: Only new messages (recommended), Last hour, Last 24 hours, or Last 7 days. This is not a silent import. Every imported item gets a real automatic reply, up to 50 items on that first pass. Leave it on Only new messages unless you want the assistant to answer the backlog.

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History

Open History and filter by Instagram. The thread, the assistant reply and any analysis appear there. You can pause the assistant and answer manually.