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Messenger lets the assistant answer people who message your Facebook Page. A customer writes on the Page, the assistant replies in that chat, and the thread is kept in History so a teammate can take over.

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When to use it

Use it when the Page is already where customers ask for help: opening hours, an order, or a handoff to a person. Connecting an assistant means those Page messages use that assistant’s instructions and tools, instead of sitting unread in the Page inbox.

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What the assistant hears

The assistant hears messages sent to the Facebook Page you connect. Connect with Facebook subscribes the Page for you. A manual app must subscribe the messages webhook itself.

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Where the keys come from

The linked provider guide shows the screens for these clicks. Follow the clicks below together with those pictures. Connect with Facebook does not ask you to copy a token. A manual app is created at developers.facebook.com. You need the Page access token, the App secret from the app’s basic settings, and a Verify token that you invent and type in both places. The callback address must be HTTPS. Official product: Messenger Platform.

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Create it at the provider

Skip this section if you use Connect with Facebook.
  1. Open developers.facebook.com and create an app.
  2. Add the Messenger product.
  3. Generate a Page access token for the Page the assistant should answer.
  4. Copy the App secret from the app’s basic settings.
  5. Choose any Verify token string. You will type the same string in Famulor.
  6. After the Famulor connection exists, paste the webhook URL as the callback, subscribe to messages, and save.

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Connect it in Famulor

Your plan includes this channel. Open Settings → Channels, choose the card, name the connection, pick an assistant and save. The shared conversation settings — response delay (default 5 seconds) and inactivity timeout (default 30 minutes) — are described on the messaging channels page. Connect with Facebook is available on the Famulor platform domain, for a root workspace, and needs HTTPS. It uses the same platform Meta app as WhatsApp. It is not offered on a whitelabel domain. There, choose Show manual credentials and paste Page access token, App secret, Verify token (choose any string), and optionally Page name (optional).

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Point the provider at Famulor

A Facebook login does not need a URL. For a manual app, open the connection menu, choose Copy webhook URL, paste it as the Messenger callback, enter the same verify token, subscribe to messages, and save. A new Page message appears in History.

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History

Open History and filter by Messenger. The thread, the assistant reply and any analysis appear there. You can pause the assistant and answer manually.

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API, MCP and command line

The same connection can be created with the public API, the MCP tool create_messaging_connector, or the command line. Replace the placeholders with your own values. The one-click path is GET/POST /api/v1/messenger/facebook-login and the MCP tool complete_messenger_facebook_login, on a root workspace.