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Telegram lets the assistant reply inside a bot chat. A customer opens the bot, asks about an order or a booking, and the answer stays in that chat. The same thread shows up in History, so a teammate can pause the assistant and take over.

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When to use it

Use it when customers already reach you on Telegram: order status, a short support question, or a front door that does not need a phone call. The assistant answers the person who messages the bot. Connecting an assistant means that chat is handled with the same instructions, tools and history as your other channels.

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What the assistant hears

The assistant receives the messages Telegram delivers to the bot. Famulor registers the webhook when you save. You do not paste a webhook address into BotFather.

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Where the keys come from

The linked provider guide shows the screens for these clicks. Follow the clicks below together with those pictures. Open Telegram and talk to @BotFather. The token is shown once, after you create the bot. Official guides, with the screens for this chat: BotFather and the bot tutorial.

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Create it at the provider

  1. Open Telegram and search for @BotFather.
  2. Send /newbot.
  3. Send a display name, then a username that ends in bot.
  4. Copy the token BotFather shows. It looks like 123456:ABC… and is shown once.

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Connect it in Famulor

Your plan includes this channel. Open Settings → Channels, choose the card, name the connection, pick an assistant and save. The shared conversation settings — response delay (default 5 seconds) and inactivity timeout (default 30 minutes) — are described on the messaging channels page. On the Telegram card paste Bot token. Bot username (optional) is the username without @, if you want it stored on the connection.
Add Telegram form with name, assistant, empty bot token and optional username fields

Settings → Channels → Telegram → Add: enter a Display name, choose the Assistant and paste the bot token.

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Point the provider at Famulor

There is nothing to paste back into Telegram. After you save, Famulor tells Telegram where to deliver messages for this bot. Send the bot a new message and it appears in History.

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History

Open History and filter by Telegram. The thread, the assistant reply and any analysis appear there. You can pause the assistant and answer manually.

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API, MCP and command line

The same connection can be created with the public API, the MCP tool create_messaging_connector, or the command line. Replace the placeholders with your own values.