DTMF input (outbound / IVR navigation)
When to use it: Your outbound assistant reaches an IVR or queue (“press 1, press 2, press 3…”). DTMF lets the assistant send those tones automatically so the call progresses toward a human (for example a manager). Setup:- Open Prompt & Tools.
- Enable DTMF input — it appears in the standard tools row (highlighted when active).
- The default instruction under the tool often works well; you usually don’t need to change it.
Keypad input — collect digits from the caller
When to use it: The opposite case: your assistant hosts the interaction and you want the customer to enter digits on their phone — menu choices (1 / 2 / 3), PINs, customer numbers, etc. Values are captured reliably in the system and are not dependent on spoken transcription. Settings:- Input timeout (seconds): Pause allowed between each digit. Example: the caller types their customer ID slowly — with a 5-second gap, the assistant treats input as complete after the timeout and continues.
- Confirm with #: Alternatively, callers can enter at their own pace and press # to submit (video example: enter customer number, then hash to confirm). Tune timeout and confirm key to your use case.
- “If you need the caller’s customer number, ask them to enter it on their phone keypad and confirm with #.”
- IVR-style: “Press 1 to reach support, 2 for …” — same mechanism for digit capture and follow-up routing or CRM lookup.