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With Knowledge Bases (RAG), you can provide your assistant with company-specific information such as pricing, opening hours, policies, and product details. Supported sources include:
  • Websites
  • PDF files
  • Text files
  • Docs files

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1. Create a knowledge base

  1. Open Knowledge Base in the left menu.
  2. Click New knowledge base.
  3. Add a name and description.
  4. Click Create.
Your new knowledge base will then appear in the overview.

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2. Add documents

Inside the knowledge base, use Create a new document to import content. A common starting approach is a website:
  1. Paste the URL.
  2. Use Load links automatically to include subpages.
  3. Increase rate limit if needed for larger sites.
  4. Create the document.
You can also upload files via drag and drop, then name and describe them.

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3. Performance and latency

Important: very large knowledge bases can increase latency. If you have many heavy PDFs, converting core content to text files often improves processing speed.

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4. Connect it to your assistant

In your assistant, open Prompt & Tools and go to Knowledge Base:
  1. Select the target knowledge base.
  2. Enable Function calling mode.
After that, your assistant can retrieve the stored information live during calls.

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5. Test it

Use Test Assistant and ask targeted questions (for example pricing or opening hours) to verify answer quality and speed.
Start with your highest-impact information first, then expand gradually to keep quality high and latency stable.Related docs: Knowledge bases, Prompt & tools, and Webhook API.