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Use the integrated call-transfer tool to forward an active call from one assistant to another inside Famulor. You configure it under Prompt & Tools in the Integrated tools section: pick a target assistant and describe when the handoff should happen.

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When to use it

  • Language routing — e.g. hand off to a Spanish, Russian, or Italian specialist assistant when the model detects that language.
  • Compliance / consent — e.g. move the caller to an assistant configured for a path where recording or handling differs from the first line.
  • Team structure — chain specialized assistants (sales → onboarding, triage → expert) without provisioning a separate phone number per leg.

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Configure

  1. Open the source assistant → Prompt & Tools.
  2. In Integrated tools, enable the tool that forwards the call to another assistant (see product UI label).
  3. Select the target assistant.
  4. In the description field, spell out exactly when to transfer (clear conditions make the behavior reliable).
This is assistant → assistant, not transfer to a human phone number. For cold/warm transfer to a person, see Call forwarding (cold vs warm).
Related: Prompt & Tools, Product updates.