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Telnyx Integration

A step-by-step guide to connecting your Telnyx phone system to Famulor via SIP Trunking

What is Telnyx Integration?

Connect your Telnyx phone system to Famulor via SIP Trunking for flexible and scalable telephony integration.

Benefits

Leverage Telnyx’s robust infrastructure and global reach with our AI assistants for enhanced telephony features.

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What is Telnyx Integration?

Telnyx integration allows you to connect your Telnyx phone system with Famulor. Telnyx provides flexible SIP Trunking solutions with FQDN settings for telephony integration.
1

Create SIP Trunk

Create a SIP Trunk with FQDN settings in Telnyx
2

Adjust Configuration

Adjust the inbound and outbound settings
3

Add Number

Add your purchased number to the trunk
4

Configure Famulor

Create the number in Famulor using the Telnyx settings
5

Assign Assistant

Assign the number to an AI assistant

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How It Works

When you integrate your Telnyx system with Famulor:

Incoming Calls

Calls to your Telnyx numbers are forwarded via SIP Trunking to our AI assistants

Outgoing Calls

Our AI assistants can make calls that appear to come from your Telnyx numbers

Management

You continue to manage your numbers via the Telnyx dashboard

Integration

Seamless integration between Telnyx and Famulor via SIP Trunking

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Setting Up Your Telnyx Integration

1

Create SIP Trunk

FQDN Setting

Create a SIP Trunk with FQDN setting:
  • Add your-unique-id.sip.livekit.cloud
Important: You can find the specific Famulor SIP address in your Famulor dashboard under “Phone Numbers” → “Integrate SIP Trunk” → “Our SIP Address”.
  • Select SRV as the record type
The FQDN setting is crucial for correctly routing calls to Famulor.

Credentials (Optional for outgoing calls)

Add credentials for outgoing calls:The username and password can be chosen freely.
This setting is optional and only necessary if you plan to use outgoing calls.
2

Inbound Settings

Inbound Configuration

Configure the inbound settings:
  • Number Format: Change the number format to +E.164 (note: don’t forget the +)
  • Protocol: Select TCP as the protocol
  • Region: Set the region to Europe
  • Codecs: Restrict codecs to those selected in the screenshot
The +E.164 format is important for correct transmission of international numbers.
3

Outbound Settings

Outbound Settings V2

Configure the outbound settings:
  • Profile: Choose Default as the profile
  • Country: Select your country
4

Add Number to Trunk

Add Number

Finally, add the purchased number to the trunk.Ensure the number is correctly assigned to the created SIP Trunk.
5

Create Number in Famulor

Famulor Configuration

Create the number in Famulor:
  • Number / Name: Enter exactly the number you added
  • Optional for Outbound:
    • Termination URL: sip.telnyx.eu
    • Username: Username from the configuration
    • Password: Password from the configuration
6

Assign Assistant

Assignment

Now you can save the number and assign it to an assistant.The integration is complete and the number can be used for incoming and outgoing calls.

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Important Notes

FQDN Setting

Important: The FQDN xxx.eu.sip.livekit.cloud must be correctly configured as an SRV record.

E.164 Format

Number Format: The +E.164 format is mandatory for correct call routing.

TCP Protocol

Protocol: TCP must be selected as the protocol for a stable connection.

Codec Restriction

Codecs: Codecs must be restricted to the recommended options.

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Security Requirements

SIP Credentials Security

Your SIP credentials must be secure:
  • Username: Your Telnyx username or the provided username
  • Password requirements:
    • 12 or more characters
    • Numbers
    • Uppercase and lowercase letters
    • Special characters recommended

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Common Issues

FQDN Configuration

FQDN is not recognized correctly?
  • Make sure xxx.eu.sip.livekit.cloud is entered correctly
  • Select SRV as the record type
  • Check for typos

E.164 Format Issues

Calls are not routed correctly?
  • Verify the +E.164 format is chosen
  • Ensure the ”+” is not missing
  • Test with a simple phone number

TCP Protocol

Connection problems?
  • Confirm TCP is selected as the protocol
  • Check your firewall settings
  • Contact Telnyx support if issues persist

Codec Issues

Audio quality problems?
  • Check that recommended codecs are selected
  • Ensure codec restriction is enabled
  • Test with different codec settings

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Need Help?

Our support team specializes in assisting customers with integrating their phone systems. We guide you through the entire process, ensuring a smooth setup with your specific Telnyx configuration.

Contact Support

Need further assistance? Contact our support team for personalized help with Telnyx integration.

Telnyx Support

For technical questions about Telnyx SIP Trunking, visit the Telnyx documentation.