A
AI Assistant / Agent
A configurable voice assistant that handles conversations via phone or chat. You configure behavior, tools, and voice in the Famulor platform.See AI assistants.
At-cost
“At-cost” means without additional margin. In voice AI, this usually refers to direct model/provider usage fees.For your final pricing view, see pricing.
B
Backchanneling
Backchanneling is short listener feedback during a conversation, such as “okay”, “right”, or “I see”.It helps conversations feel natural without changing the main intent of the message.
C
Campaign (Outbound)
A sequence or batch of outbound calls to leads or customer lists.See campaigns.
Caller ID
The phone number shown to a recipient when your assistant places an outbound call.See caller ID.
Conversation Ended Webhook
A webhook event sent when a chat conversation ends, including transcript and extracted variables.See conversation ended webhook.
E
Endpointing
See speech endpointing.I
Inbound Call
A call received by your assistant from an external caller.See inbound calls.
Inference
The process of running model computation (for example an LLM response) based on input context and prompts.K
Knowledge Base
A curated set of documents your assistant can use to answer with better context and consistency.See knowledge bases.
L
Large Language Model
Large Language Models (LLMs) are ML models trained on large text corpora and used to generate text token by token.LLM
Abbreviation for Large Language Model.M
Mid-Call Tool
A tool your assistant can invoke during an active conversation to fetch data or trigger actions in external systems.See mid-call tools.
N
No-Code Automation Platform
Famulor’s visual workflow system for automating triggers and actions without writing code.See automation platform.
O
Outbound Call
A call initiated by your assistant to an external number.See outbound calls.
P
Provisioning
Provisioning is the setup process for telephony resources (numbers, SIP setup, routing, and compliance-related requirements).See number provisioning.
S
SDK
Software Development Kit. A packaged set of libraries and tools that helps developers integrate faster.Server URL
A server endpoint your application exposes so automation or runtime events can be sent to your backend in real time.See automation webhook API.
Speech Endpointing
Speech endpointing is the detection of where speech starts and ends in an audio stream.Good endpointing helps avoid interrupting users too early and improves turn-taking quality.
STT
Abbreviation for Speech-to-Text: converting spoken audio into text.T
Telemarketing Sales Rule
A US regulation governing telemarketing behavior and consumer protection.If you run outbound calling programs, ensure your legal/compliance team validates your process for each target region.
TTS
Abbreviation for Text-to-Speech: converting text into playable audio.V
Voice-to-Voice Latency
The time between a user finishing speech and the assistant starting audio playback.This is a core quality metric for real-time voice AI.
W
Webhook
A webhook is an HTTP endpoint that receives event data from external systems.In many patterns it is unidirectional: receiver acknowledges with a status code.
See post-call webhook.