A
AI Assistant / Agent
A configurable voice assistant that handles conversations via phone or chat. You configure behavior, tools, and voice in the Famulor platform.See AI assistants.
At-cost
“At-cost” means without additional margin. In voice AI, this usually refers to direct model/provider usage fees.For your final pricing view, see pricing.
API Key
A secret token used to authenticate requests to an API. API keys should be stored securely, rotated regularly, and never exposed in public frontend code.B
Backchanneling
Backchanneling is short listener feedback during a conversation, such as “okay”, “right”, or “I see”.It helps conversations feel natural without changing the main intent of the message.
C
Campaign (Outbound)
A sequence or batch of outbound calls to leads or customer lists.See campaigns.
Caller ID
The phone number shown to a recipient when your assistant places an outbound call.See caller ID.
Conversation Ended Webhook
A webhook event sent when a chat conversation ends, including transcript and extracted variables.See conversation ended webhook.
D
Data Residency
Data residency means data is stored and processed in a specific geography (for example, the EU).DPF (EU-U.S. Data Privacy Framework)
Legal transfer framework used for EU-U.S. data transfers for eligible certified organizations.DTMF
Dual-Tone Multi-Frequency: keypad tones during a call (for example “press 1”) used by IVR and routing logic.DID (Direct Inward Dial)
A direct dial number that routes inbound calls to a target without going through a main switchboard.E
Endpointing
See speech endpointing.E.164
International standard format for phone numbers (for example+491701234567) commonly required for telephony and messaging integrations.
F
FQDN
Fully Qualified Domain Name, often used for SIP and API endpoint configuration.G
Gemini Flash Live
Name used for Gemini realtime models that can support speech-centric interactions (for example STT-adjacent live workflows via Vertex AI).I
Inbound Call
A call received by your assistant from an external caller.See inbound calls.
Inference
The process of running model computation (for example an LLM response) based on input context and prompts.ISO/IEC 27001:2022
International standard for Information Security Management Systems (ISMS).K
Knowledge Base
A curated set of documents your assistant can use to answer with better context and consistency.See knowledge bases.
L
Large Language Model
Large Language Models (LLMs) are ML models trained on large text corpora and used to generate text token by token.LLM
Abbreviation for Large Language Model.M
Mid-Call Tool
A tool your assistant can invoke during an active conversation to fetch data or trigger actions in external systems.See mid-call tools.
MFA
Multi-Factor Authentication: a multi-step login flow (for example password + one-time code) to improve account security.N
No-Code Automation Platform
Famulor’s visual workflow system for automating triggers and actions without writing code.See automation platform.
O
OpenAI GPT OSS
Open-source model family from OpenAI that can be operated in Famulor via Azure environments depending on setup.OAuth
Authorization standard that lets users grant limited access to external services without sharing passwords.Outbound Call
A call initiated by your assistant to an external number.See outbound calls.
P
Provisioning
Provisioning is the setup process for telephony resources (numbers, SIP setup, routing, and compliance-related requirements).See number provisioning.
PBX
Private Branch Exchange: a company phone system for internal and external call routing.PHI
Protected Health Information: sensitive health-related data in HIPAA-regulated contexts.PSTN
Public Switched Telephone Network: traditional public telephone network for landline/mobile telephony.R
Rate Limit
Technical limit on how many API requests are allowed within a time window.Retry Strategy
Defined policy for re-attempting failed actions (for example message delivery or call attempts).S
SDK
Software Development Kit. A packaged set of libraries and tools that helps developers integrate faster.SOC 2 Type 2
Audit standard that evaluates the operational effectiveness of security controls over a period of time.Server URL
A server endpoint your application exposes so automation or runtime events can be sent to your backend in real time.See automation webhook API.
Speech Endpointing
Speech endpointing is the detection of where speech starts and ends in an audio stream.Good endpointing helps avoid interrupting users too early and improves turn-taking quality.
SIP Trunk
A SIP trunk connects telephony infrastructure (for example a PBX) to external voice services via the SIP protocol.SSO
Single Sign-On: one login used to access multiple connected systems.SCC (Standard Contractual Clauses)
EU-provided contractual clauses used for international data transfers.STT
Abbreviation for Speech-to-Text: converting spoken audio into text.SST
Common typo for STT.T
Telemarketing Sales Rule
A US regulation governing telemarketing behavior and consumer protection.If you run outbound calling programs, ensure your legal/compliance team validates your process for each target region.
TTS
Abbreviation for Text-to-Speech: converting text into playable audio.V
Voice-to-Voice Latency
The time between a user finishing speech and the assistant starting audio playback.This is a core quality metric for real-time voice AI.
VoIP
Voice over IP: telephony over IP-based networks instead of traditional circuit-switched lines.W
WhatsApp Business Platform
The technical WhatsApp integration for businesses. In Famulor, this can be connected via Twilio, either with an owned verified number or a number from the Famulor pool.Webhook
A webhook is an HTTP endpoint that receives event data from external systems.In many patterns it is unidirectional: receiver acknowledges with a status code.
See post-call webhook.