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Import a Fonial Phone Number into Famulor

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Prerequisites

• An active Fonial account with at least one phone number
• A Famulor account
• Access to the Fonial customer portal at kundenkonto.fonial.de

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Step 1: Identify the number in Fonial

1. Sign in to your Fonial customer account.
2. Go to Telefonanlage -> Rufnummern.
3. Find the number you want to import into Famulor.
4. Note the number in E.164 format, for example +498956546546.

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Step 2: Create the number in Famulor

1. Open Famulor at app.famulor.de/phone-numbers?lang=en.
2. In the sidebar, go to Your phone numbers.
3. Click + Integrate SIP trunk.
4. Enter your SIP data:
   • SIP extension: your Fonial phone number (E.164 format)
   • Username and password: credentials provided by Fonial
   • SIP address: sip.plusnet.de
5. Under Incoming call settings, copy Our SIP address.
6. Click Add SIP number.

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Step 3: Create a forwarding target in Fonial

1. Go back to the Fonial customer account.
2. Navigate to Telefonanlage -> Ziele.
3. Open the Weiterleitungen tab.
4. Click Neues Ziel anlegen.
5. Choose Weiterleitung (Mobilfunk, Festnetz, Fax oder SIP-URI) as the type.
6. Fill in the fields like this:

7. Click Save.

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Step 4: Activate call forwarding on the number

1. In Fonial, go to Telefonanlage -> Rufnummern.
2. Click the Edit icon (pencil) for the target number.
3. Click Neue Weiterleitung anlegen.
4. Under Forwarding target, select:
   • Forward to: the target you created (e.g. Famulor)
   • for: Unbegrenzt (unlimited)
5. Click Weiterleitung speichern.
6. Then click Speichern at the bottom to apply the full number configuration.

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Step 5: Assign an assistant

1. Open Assistants in Famulor.
2. Edit the assistant you want to use.
3. Select the correct inbound type.
4. Choose the imported phone number from the list.
5. Click Save assistant.
6. Place a test call.

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