Connect your AI assistant to WhatsApp by creating a WhatsApp sender with either a number you already use on Famulor or a number you bring to the platform. Then you can send outreach via Meta-approved message templates and let the assistant auto-reply in chat.
1. Create a WhatsApp sender
- In the Famulor dashboard, open WhatsApp Senders.
- Click Create WhatsApp sender (top right).
- Either add and verify your own number or select a number purchased on Famulor to go live quickly.
While the number is going through WhatsApp / carrier verification, your voice assistant on that number cannot receive or place calls. If you set this up for a customer, prefer after business hours or a maintenance window.
- Optionally expand WhatsApp Business profile: description, business address, category.
- Click Start verification. Status shows that verification is in progress — Famulor handles much of the setup; refresh the page as needed (often ~5–10 minutes).
- Continue to step 2, select your number, and proceed to connect WhatsApp.
You need a WhatsApp Business Account in Meta’s flow (shown prominently in the product).
- Copy the phone number you are connecting.
- Use Login with Facebook, pick your business portfolio, and create a new WhatsApp account where prompted.
- Enter business category, country, website, timezone, then add the same phone number you verified for WhatsApp.
- For Meta’s phone verification, prefer voice call over SMS if that fits your setup; if the code is delivered by voice, you can cross-check call history in Famulor after the call ends to read the code.
3. Attach your AI assistant
- Return to WhatsApp Senders, open your sender, click Edit.
- Under AI assistant, choose the assistant that should handle WhatsApp (e.g. auto-reply).
- Review business profile and branding (logo, privacy policy URL, terms URL, contact details such as email or phone).
- Save changes, then use Sync with WhatsApp (when offered) so Meta receives your profile updates.
4. Templates for outreach
Outbound messages to new or inactive chats typically require WhatsApp templates:
- Under WhatsApp Senders, open Create template (or the templates area).
- Select your sender number, name the template (e.g. “Outreach”).
- Build components: Body for the main text; add Header (e.g. image) or Buttons via Add component if needed.
- Submit for review. Meta approval timing varies (from minutes to longer).
5. Optional: automation after a call
Example pattern: when a phone call ends, wait (e.g. Delay 5 hours), then Send WhatsApp template message — built in the Automation area with triggers such as Phone call ended on the AI calling platform. See the automation guides for full flow design.
