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Documentation Index

Fetch the complete documentation index at: https://docs.famulor.io/llms.txt

Use this file to discover all available pages before exploring further.

Connect your AI assistant to WhatsApp by creating a WhatsApp sender with either a number you already use on Famulor or a number you bring to the platform. Then you can send outreach via Meta-approved message templates and let the assistant auto-reply in chat.

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1. Create a WhatsApp sender

  1. In the Famulor dashboard, open WhatsApp Senders.
  2. Click Create WhatsApp sender (top right).
  3. Either add and verify your own number or select a number purchased on Famulor to go live quickly.
While the number is going through WhatsApp / carrier verification, your voice assistant on that number cannot receive or place calls. If you set this up for a customer, prefer after business hours or a maintenance window.
  1. Optionally expand WhatsApp Business profile: description, business address, category.
  2. Click Start verification. Status shows that verification is in progress — Famulor handles much of the setup; refresh the page as needed (often ~5–10 minutes).
  3. Continue to step 2, select your number, and proceed to connect WhatsApp.

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2. WhatsApp Business Account (Meta)

You need a WhatsApp Business Account in Meta’s flow (shown prominently in the product).
  1. Copy the phone number you are connecting.
  2. Use Login with Facebook, pick your business portfolio, and create a new WhatsApp account where prompted.
  3. Enter business category, country, website, timezone, then add the same phone number you verified for WhatsApp.
  4. For Meta’s phone verification, prefer voice call over SMS if that fits your setup; if the code is delivered by voice, you can cross-check call history in Famulor after the call ends to read the code.

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3. Attach your AI assistant

  1. Return to WhatsApp Senders, open your sender, click Edit.
  2. Under AI assistant, choose the assistant that should handle WhatsApp (e.g. auto-reply).
  3. Review business profile and branding (logo, privacy policy URL, terms URL, contact details such as email or phone).
  4. Save changes, then use Sync with WhatsApp (when offered) so Meta receives your profile updates.

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4. Templates for outreach

Outbound messages to new or inactive chats typically require WhatsApp templates:
  1. Under WhatsApp Senders, open Create template (or the templates area).
  2. Select your sender number, name the template (e.g. “Outreach”).
  3. Build components: Body for the main text; add Header (e.g. image) or Buttons via Add component if needed.
  4. Submit for review. Meta approval timing varies (from minutes to longer).

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5. Optional: automation after a call

Example pattern: when a phone call ends, wait (e.g. Delay 5 hours), then Send WhatsApp template message — built in the Automation area with triggers such as Phone call ended on the AI calling platform. See the automation guides for full flow design.
Deep dives: WhatsApp Business Integration, Senders, Templates, Automation, Automation platform introduction.