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Connect Starface to Famulor

This guide shows how to connect your Starface phone system to Famulor using a SIP trunk. Your AI assistant answers inbound calls; transfers from Famulor must use SIP to avoid call loops.

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Prerequisites

• Starface system with admin access to Configuration → Lines (Leitungen)
• Famulor account
• A free phone number not already used elsewhere in Starface
• Your Famulor SIP address from the dashboard

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Step 1: Create a line in Starface

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1.1 Add a new line

1. In Starface, open Configuration → Lines (Leitungen).
2. Open the Leitungen tab.
3. Click + Neue Leitung (New line) at the bottom left.

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1.2 Find your Famulor SIP address

Use this address for host and fromdomain in Starface:

1. Open app.famulor.de/phone-numbers.
2. Click + Integrate SIP trunk (or open SIP integration on an existing number).
3. Under Inbound settings, copy Our SIP address (for Germany/Europe, usually the France, Germany, Zurich region).

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1.3 Configure the SIP provider in Starface

1. Select the new line and open the Provider sub-tab.
2. Under SIP configuration, set:

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1.4 Add a phone number to the line

1. Stay on the line and open the Rufnummern (Phone numbers) sub-tab.
2. Add the number as Einzelrufnummer (single number) with country code 49 and the correct area code and subscriber number.
3. The number must not already be in use on another line or service.

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1.5 Enable CLIP No Screening

1. In line settings ( Leitungen tab, line selected), enable CLIP No Screening.
2. Note the line prefix (e.g. **2* or **3*) — you need it for time-based forwarding.

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Step 2: Create the number in Famulor

1. Open app.famulor.de/phone-numbers.
2. Click + Integrate SIP trunk.
3. Enter the same phone number you configured on the Starface line (E.164, e.g. +4915112345678).
4. SIP address / termination: only required if Famulor should place outbound calls via Starface; otherwise leave blank for inbound-only setups.
5. Save the number and copy Our SIP address if needed for Starface routing.

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Use SIP for transfers only

1. Open the assistant → Tools → Call transfer.
2. Enable (Advanced) Is custom SIP transfer?
3. Under Custom SIP transfer, enter the destination (e.g. tel:… or Starface format **<line-digit>*<phone-number>).
4. Set When to transfer to define when the handoff happens (e.g. when the caller asks for a human).

More detail: SIP troubleshooting – call transfer.

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Step 3: Assign a Starface user

Starface cannot use the SIP number for calls and rules until it is assigned to a user.

1. Go to Configuration → Users (Benutzer) and select the user.
2. Open the Rufnummern (Phone numbers) tab.
3. Assign the external SIP number from the line (e.g. rule Normaler Anruf / normal call).

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Step 4: Set up time-based forwarding

Configure routing (e.g. Modules → Zeitgesteuerte Umleitung / time-based forwarding) to send calls to Famulor.

1. Called number: the Starface number that should reach Famulor.
2. Destination type: Rufnummer (phone number).
3. Number in this exact format: **<line-digit>*<phone-number>
   Example with prefix **2* and number 004915112345678:
   **2*004915112345678
4. Set time windows as needed (e.g. Mon–Fri 07:00–16:00).

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Step 5: Assign an assistant and test

1. In Famulor, open Assistants and edit the desired assistant.
2. Select the correct inbound type and the imported phone number.
3. Save assistant and place a test call.

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Troubleshooting: No audio / NAT

Symptom: One-way audio or silence on Starface Cloud or with the assistant. Fix: Enable NAT in Starface so RTP (audio) reaches the correct endpoint.

1. Open Server configuration → Network.
2. Under SIP settings, set Behind NAT? to yes.
3. Verify external address or use Enter IP if auto-detection fails.
4. On the line (Provider), set nat to Yes.

More SIP help: SIP integration troubleshooting.

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