Zoho Desk Integration Template

Konfiguration im Famulor Interface

Werkzeugdetails
Request Body

| Name* | Zoho Desk Ticket | | Funktionsname* | create_zoho_ticket | | HTTP-Methode | POST | | Endpoint* | https://desk.zoho.eu/api/v1/tickets | | Timeout (ms) | 5000 |

{
  "subject": "{subject}",
  "departmentId": "{department_id}",
  "email": "{email}",
  "phone": "{phone}",
  "description": "{description}",
  "priority": "{priority}",
  "category": "{category}"
}

Parameter-Schema

{
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Ticket-Betreff"
    },
    "department_id": {
      "type": "string",
      "description": "Abteilungs-ID"
    },
    "email": {
      "type": "string",
      "description": "Kunden-Email"
    },
    "phone": {
      "type": "string",
      "description": "Telefonnummer"
    },
    "description": {
      "type": "string",
      "description": "Problembeschreibung"
    },
    "priority": {
      "type": "string",
      "enum": ["Low", "Medium", "High", "Urgent"],
      "description": "Priorität"
    },
    "category": {
      "type": "string",
      "description": "Kategorie"
    }
  },
  "required": ["subject", "description", "email"]
}

Success-Template: "Ticket #{{ticketNumber}} erstellt: {{subject}}. Ein Agent wird sich in Kürze darum kümmern."

Passende Seiten: Introduction und Building Flows und Debugging Runs.

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